Blackwell Books Reviews

1.7 Rating 162 Reviews

17 %

of reviewers recommend Blackwell Books

Company Reviews

Questions

Metrics

1.7

Based on 162 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Blackwell Books deliver? How long does Blackwell Books take to deliver? Does Blackwell Books deliver on time? How is accuracy and good condition of items delivered by Blackwell Books?

Returns

Customer Service

How can I contact Blackwell Books? How quickly does Blackwell Books resolve customer queries?

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Visit Website

Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

How quickly does Blackwell Books resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 63% of reviewers feedback is Blackwell Books takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

70.00%

Industry Average

“ I did email them yesterday regarding an order that came in a little damaged so I guess I'll see what their customer service is like, but like I said, there was no problem up untill now and I actually planned on buying more from them. ”

- Anonymous

“ After my purchase, I read the negative reviews of shipping delays and poor customer service, almost driving me to cancel my order. ”

- Danielle

“ I received my merchandise in mint condition in about 20 business days. I did receive a response from customer service with an accurate tracking number for my book. I admit it's frustrating not being able to reach a person when your order is running late. ”

- Anonymous

Blackwell Books Reviews

Customer Service - Average