Blauberg UK Reviews

Name: Blauberg UK
Rating: 4.53

4.5 Rating 227 Reviews

90 %

of reviewers recommend Blauberg UK

4.5

Based on 227 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01162160650

Email:

customerservice@blauberg.co.uk

Location:

Unit E, 99 Boston Rd,

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Blauberg UK 5 star review on 8th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good machine”

Helpful Report

Posted 3 years ago

“Thanks were nice company's”

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Posted 3 years ago

“The purchase process went smoothly, and the client service was excellent.”

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Posted 3 years ago

“I'm impressed with the speedy response from this company to some pressing concerns. They have gone beyond the level of service and attention that I would normally expect. Great that customers are listened to at the highest levels.”

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Posted 3 years ago

Hello Kal, Thanks for taking the time to speak to me yesterday and we discussed all of the issues you have experienced. We are currently transitioning our workforce between home and office to meet the ever changing Covid 19 pandemic restrictions, while dealing with tight deadlines and the high customer service expectations our customers expect from us. Please accept our apologies if you fell through our net. I understand your technical emails were replied to and we have offered other technical help with your project. I hope this has helped get you to where you are at now. I believe all products have been dispatched from our warehouse and are delivered to you. You can contact me anytime on 0116 216 0650 and I have given you my email address to email me direct for any help you require with your project or anything else that you may need. I also understand that our Managing Director has contacted you this morning and given you his personal number to ring during the new lock down starting tomorrow. Please feel free to ring him at any time.

Posted 3 years ago

“Great service and always helpful and extremely quick to respond to any questions. Products come on time and in great condition. Highly recommend”

Helpful Report

Posted 3 years ago

“Never used Blauberg products before. Extractor Fan with humidifier and timer arrived extremely quickly after order placed. Relatively easy to fit in existing 100mm space. Worked first time and is certainly quieter than previous fan. Likely to order again and recommend to friends.”

Helpful Report

Posted 3 years ago

“Great product & good service offering value for money; we are very happy with our Komfort EC SB Heat Recovery Unit, purchased as a kit. Note: ensure that you purchase enough hose to match the design that Blauberg draw up for you; we needed anther 200 metres!”

Helpful Report

Posted 3 years ago

“I ordered a Trio extractor fan from Blauberg's website. The Trio was placed in the on-line basket and the checkout completed. They acknowledged my order took payment from PayPal. A few days later I received an e-mail saying the product was out of stock and gave me the option of waiting for stock, upgrading (presumably at my expense), or a refund. I checked the Trio extractor and found that their website was showing a stock level of 1,024! My gripe is this: why allow potential customers to place items in the on-line basket, complete the transaction, take payment then inform them it's out of stock. All this despite the website showing hundreds in stock. If the stock isn't available don't allow to be ordered in the first place!”

Helpful Report

Posted 3 years ago

Hi Keith, Sincere apologies for this. We have since found this issue and corrected it. For a refund or to arrange this product for delivery soonest, please either catch us on our live chat on the homepage. Or simply email FAO Jackie to Customerservices@blauberg.co.uk We would like to ensure you are 100% happy one way or another. Please get in touch :)

Posted 3 years ago

“The parts arrived when promised and the quality of them was better than I expected for the price I paid. I’d definitely recommend them for future purchases.”

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Posted 3 years ago

“Wide range of extractor fan products with good descriptions and very quick delivery. Customer service online helpful and responsive.”

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Posted 3 years ago

“ordered and paid online paid for next day delivery order not delivered found product not available despite site showing lots of stock and indeed taking payment for none existent stock Refund.....not yet appeared obviously not happy and will pursue with credit card co.”

Helpful Report

Posted 3 years ago

Hi David, Sincere apologies for this. We have since found this issue and corrected it. For a refund or to arrange this product for delivery soonest, please either catch us on our live chat on the homepage. Or simply email FAO Jackie to Customerservices@blauberg.co.uk We would like to ensure you are 100% happy one way or another. Please get in touch :)

Posted 3 years ago

“Fast delivery and easy to use website, would use again for my future building projects”

Helpful Report

Posted 3 years ago

“Thank you for helping with the design and supply of your high quality and very quiet MHRV unit. This was completely unknown territory for me your advice and support before and after the unit was installed has been invaluable. It was hard work but has allowed our business to operate again and survive.”

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Posted 3 years ago

“Ordered a back draft shutter. Nice quality. Flap works well, doesn't restrict fan extraction. Delivered quickly.”

Helpful Report

Posted 3 years ago

“ordered a custom set of installation components for a 6 bed 50s house retrofit. Delivery was 100% present and correct. Gear is of high quality and does what it says on the tin. Staff were helpful and prompt with technical queries and installation recommendations. The quote process is efficient for large orders, and the are prices competitive. Very pleased with the whole experience.”