Blauberg UK Reviews

Name: Blauberg UK
Rating: 4.53

4.5 Rating 227 Reviews

90 %

of reviewers recommend Blauberg UK

4.5

Based on 227 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01162160650

Email:

customerservice@blauberg.co.uk

Location:

Unit E, 99 Boston Rd,

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Blauberg UK 5 star review on 8th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very good product.”

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Posted 3 years ago

“I have installed a Blauberg Komfort Ultra D105-A and on medium fan speed it is keeping the internal CO2 level below 600ppm, despite having 2 adults (and a 1 year old baby) in a 4 bed house (I know this is a single room unit, but is more than adequate in substitution for two tacky noisy extract fans it replaced). It also means we don't have to open windows for fresh air that helps resolve external noise ingress, cold drafts and spider visits (I like them but my wife doesn't). Even on cold days the fresh air supplied into the house is pleasantly warm (as it recovers heat from the exhaust stream) and the house always smells very fresh. The unit has to overcome the resistance of 3 grills (2 extracts from wet rooms and 1 supply into the landing) as well as 20m of 125mm⌀ insulated flexible ductwork. Despite this the power consumption is even less than technical specs (actual values are 23.5/33/56 Watts at fan speeds 1/2/3). I leave the unit on fan speed 2 at night (to get fresh air for 2 adults and a baby) and speed 1 at daytimes when I am the only one working from home. Point of interest: I have arranged for the intake air to be from my ventilated loft space to take advantage of a slightly higher loft air temperatures in winter. The pulley in the photo is to lift the unit comfortably for annual filter replacement. A beautiful, quiet and efficient product. Every house should have one.”

Blauberg UK 5 star review on 2nd October 2020

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Posted 3 years ago

“Professional team , and best quality product. Many Thanks for your concern. Emdd Construction Ltd.”

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Posted 3 years ago

“Great product, well designed, good website info, fast on line delivery service. Recommended”

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Posted 3 years ago

“Product very good quality”

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Posted 3 years ago

“A quality product, that keeps draughts out and doesn’t rattle in high winds. Easy to install. Delivered the next day. 100% happy.”

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Posted 3 years ago

“The service was efficient and the pricing competitive. The inline fan seemed louder than I expected, but that might be my misapprehension. What I didn't discover until after I'd installed it, is the fan, although new, was made in 2013 that is 7 years ago!! If I'd noticed sooner I'd have asked for a recently made one.”

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Posted 3 years ago

“The unit is just what I wanted and at a sensible price and the delivery was very quick Thanks, Steve”

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Posted 3 years ago

“Great customer service and advice over the phone prior to ordering. However, once I placed my order (whole house MVHR system) and paid extra for next day by noon delivery, not all the required parts were delivered. I only realised when I went to install the system and worked out parts were missing. Contacted Blauberg and was told that parts of the order weren't available and that the two parts I needed could only be delivered one month away and two months away at the earliest respectively. I wasn't informed of this when ordering online and even when I received the delivery, there was no info and no contact from Blauberg to explain this, it was only revealed when I contacted them. Awful service and I wasted my money paying for faster delivery.”

Helpful Report

Posted 3 years ago

Hi Matthew, not 100% sure how this happened. It would be great if we could re visit this with you, either via our live chat on our homepage or drop us an email FAO Jackie to Customerservices@blauberg.co.uk We would like to ensure you are 100% happy one way or another. Please get in touch :)

Posted 3 years ago

“Well the fan works OK, but wasn't as expected. I ordered the moisture detection model and expected the moisture sensor to be in the fan, so the fan would continue to extract whilst the air was damp. But there is no sensor in the fan. Apparently it's in the control unit which I have to put in the loft, so makes no sense whatsoever. I also have a timer on the control unit which wasn't expected. I called technical support, but due to covid none was available so emailed but never got a reply. It is a quiet fan and the model matches what I ordered but doesn't appear to be as per the website. It extracts quite well and looks nice. But some technical support help at the time regarding how it actually works would have been nice, even if in german.”

Helpful Report

Posted 3 years ago

HI Matthew, be great if we could re visit this with you, either via our live chat on the homepage or drop us an email FAO Jackie to Customerservices@blauberg.co.uk

Posted 3 years ago

“I purchased a 6" hob extractor fan kit, 4" tumble dryer extractor kit and a spare hooded cowl and impressed with the build quality. Unfortunately one of the flaps for the 4" cowled vent was damaged on delivery but as soon as I reported it a new replacement was sent out straight away.. Very impressed with customer service.”

Helpful Report

Posted 3 years ago

“Excellent product, hassle free transaction. Bought two extractor fans recently, one 4” for a small cloakroom and a 6” for a shower and bathroom. The 6” one is absolutely brilliant for clearing steam and condensation, well worth the extra money”

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Posted 3 years ago

“excellent customer services .....”

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Posted 3 years ago

“Good efficient service Thank you.”

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Posted 3 years ago

“Excellent service, good price. My only criticism is of the design of the vent hose, far too tight on the spigots, it is easy to tear and takes ages to get on.”

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Posted 3 years ago

“Very good service and the products were really good quality”

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Posted 3 years ago

“Items purchased were 150mm duct pipe and fittings. Very good delivery time of just 2 days and items were exactly as ordered.”

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Posted 3 years ago

“Prices have increased dramatically but delivery is very good quotes are back nice and quick hopefully we will be increasing turnover in the near future. Also a pity a trade account cant be opened.”

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Posted 3 years ago

“leadtime of issuing a quote was a bit longer than expected”

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Posted 3 years ago

Hi Sylvia, sorry to here it could have been quicker. We will look at our processes and work even harder to speed quotes up :) Thanks for the feedback!!

Posted 3 years ago

“Blaubergs products are both good and economically priced, would recommend to any purchaser”

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Posted 3 years ago

Blauberg UK is rated 4.5 based on 227 reviews