B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 10,365 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 10,365 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 17th April 2025

597

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers from website were absolutely nothing like what was delivered!! After many emails back and forth, it was agreed they’d send another bouquet out. Again absolutely NOTHING like picture at all!! Putting complaint in writing to HQ. Will never ever use again! Tried uploading photos to review but that option was greyed out!”

Helpful Report

Posted 5 years ago

“Flowers didn’t arrive so we are now requesting a refund.”

Helpful Report

Posted 5 years ago

“B&M you promote this service under your Brand, why then are you not interested in resolving issues/problems when substandard, unacceptable products are delivered? Absolutely disgusted to say the least at both product & handling or more to the point “couldn’t care less” attitude when things out of the buyers control are far from what they should be! You promote under your brand, as a consumer we buy according to B&M marketing & yet once you have accepted both monies & order, the goods far from anything shown n the flowers marketing do not even compare to a decent bunch purchased from a good market stall!! Flowers shown & described in the description, non-existent! Two phone calls resulted in being promised prompt callback to resolve the situation akin to the described flowers also non-existent! All of a sudden, according to your “excellent!!!” Customer Service team, nothing to do with B&M it’s all to do with Prestige and direct you to deal with them!!! WHAT? B&M promote, B&M accept the contract, B&M accept payment hate to say B&M - contractual law says “the contract conducted was between B&M & Purchaser” It is nothing to do with end user if you choose to use a third-party. That then becomes a separate contract between B&M & sub-contractor!” Again, nothing to do with the initial contract & certainly not of any interest to the purchaser! I love B&M however this incident has certainly opened my eyes! Absolutely duped, disgruntled having placed my order “in good faith!”, payed more to have a larger, beautiful (or so the picture showed) bouquet sent to a friend going through a traumatic time & what was delivered......a market quality (my apologies to market stalls as I am not wanting Or trying to sound derogatory) merely using to depict how much it would have been far better for me to have visited your stalls for a far better bouquet Than feeling duped for the over price paid, over rated, far from acceptable “bouquet” delivered to my friend! She was extremely pleased at having received the surprise flowers (as she obviously wasn’t expecting them), saying she hoped she’d done them justice. It was extremely hard, especially via video chat, not to show my upset, horror & disgust at what had actually been delivered! ....should have gone to M&S! The price was exactly the same but a complete wealth of difference when it comes to quality, honesty & Customer service!”

Helpful Report

Posted 5 years ago

“very disappointed. initial delivery did not arrive. contacted company who were sending another bouquet. these also did not arrive. would be very reluctant to use this service again.”

Helpful Report

Posted 5 years ago

“I ordered a bouquet for a special occasion. Unfortunately upon arrival the flowers Sparse, withered and buds were missing. They looked nothing like the original image on the website. I was very dissatisfied and contacted customer service. They responded very quickly which was a plus however would not refund me or listen to my feedback. I will not be using this service again, it is better to pay more money to a company that actually cares about the customers experience. I personally wouldn’t trust all of the positive reviews on here.”

Helpful Report

Posted 5 years ago

“Ordered flowers almost a month in advance, money taken from my account but no communication from them. Flowers where never delivered and customer services haven’t replied to my email. Their is no phone no. to try ether.”

Helpful Report

Posted 5 years ago

“Do not use this firm Two separate occasions I order bouquets of flowers and both time B&M failed to deliver. They never failed to take my money. First I ordered x3 bunches second time one bunch.”

Helpful Report

Posted 5 years ago

“I've ordered bouquet of amazing roses… I've ordered bouquet of amazing roses (just on the pictures)and received almost dead flowers plus damaged vase((( In the total B&M flowers doesn't want make refund of flowers and any money.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“AVOID this company at all costs! Flowers arrived several days (missed my mother’s birthday) and the chocolates were missing despite paying extra for these. Flowers were in poor condition for the price paid. Customer service were unhelpful and could only be contacted via email. Did nothing to help resolve my issue. DO NOT use this company. Unreliable, bad quality and awful customer service!”

Helpful Report

Posted 5 years ago

“Ordered 2 separate flower bouquets for special occasions on different dates, both not received, happy to take my money but failed to deliver still 3 weeks later . Numerous E mails sent (8 In total)NO REPLY.Would definitely NOT recommend and will not be ordering again”

Helpful Report

Posted 5 years ago

“Would NOT recommend let me down enormously Birthday presents for daughter NOT delivered works for NHS managed to get her birthday off she's emotionally drained needed this rest, and now no presents she lives 5 and a half hours away from me. Ordered a week before . LET ME DOWN . So I get an apology money to be refunded 3 to 5 days nothing else DONT TRUST THEM. FUMMING I AM. How can I tell her she's going to get nothing today. But a clap on Thursday”

Helpful Report

Posted 5 years ago

“I ordered some flowers as a friend had lost her mother. They took the money & never delivered the flowers and I could not get hold of anyone at customer services. Very upset and disappointed as it was important for me to send those flowers at this hard time. I will not order again or recommend”

Helpful Report

Posted 5 years ago

“Order not received but still took money out of my account. Awaiting refund. Went to Interflora instead.....”

Helpful Report

Posted 5 years ago

“Order two set of flowers and extra gifts to cheer up my mum and sister debited my account and flowers both set never arrived. very disappointed will never use again as wouldn’t be able to trust them . I did finally receive a full refund .”

Helpful Report

Posted 5 years ago

“Took my money but didn't give me an order number or deliver the flowers. Ended up ordering from moonpig but my sister in law is getting her birthday present 2 days late now. In lockdown”

Helpful Report

Posted 5 years ago

“Order flowers for my friends birthday , selected three 11th May as the delivery date - money taken no flowers delivered , No contact from them and phone lines are closed ! Won’t use again”

Helpful Report

Posted 5 years ago

“I ordered flowers on Tuesday 5 th May to be delivered next day 6th May. The money was removed from my bank account and flowers were never delivered. They were for a friend's birthday. I contacted B/m customer service who give me a number to ring which when you do informs you there lines are closed. I sent numerous emails. Got a response back from some one who wanted my bank details. I don't think it's safe to give those to some one random on an email. Thus is a disgraceful service. I paid for flowers which were never received. I'm thinking of reporting this website to the police to be investigated as a scam. Don't buy from this website.”

Helpful Report

Posted 5 years ago

“Ordered on the Monday for Wednesday still no flowers now a week gone by have taken my money and no response for emails,there’s not even a telephone number to ring very disappointed never again !!!!”

Helpful Report

Posted 5 years ago

“Flowers arrived late and I ordered a medium size but was sent the standard. First and only time I'll be using b&m flowers”

Helpful Report

Posted 5 years ago

B&M Flowers is rated 4.8 based on 10,365 reviews