B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 10,365 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 10,365 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 17th April 2025

597

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was supposed to be today... but never turned up I have emailed and had no response!!”

Helpful Report

Posted 4 years ago

“ordered and paid for flowers and chocolates 10 days in advance, nothing received no email with reason no answer to my email absolute scam!”

Helpful Report

Posted 4 years ago

“I placed an order on the 2nd of march to be delivered on the 6th of march for my mums birthday and they never even got delivered to her was soon enough to take my money”

Helpful Report

Posted 4 years ago

“I was really disappointed in the flowers I received. My mother opened the flowers on her birthday to 6 stems of buds. No flowers were bloomed, it was quite embarrassing. I won’t be using the service again. They were delivered on time though, and the chocolates and teddy bear were nice.”

Helpful Report

Posted 4 years ago

“Well i ordered my flowers on the 2nd of march to be delivered for the 6th march for my mum 60th birthday and the order never showed up but was fast enough to take my order and trying to contract them is a nightmare so im not happy with this service!!”

Helpful Report

Posted 4 years ago

“My daughter purchased a bouquet with balloons and a box vase. I got 7 carnations and a bit of gypsum, how disgusting that you offered her a 10.00 voucher towards other flowers ! Why would she buy from you again when you cant get this order right ! Disgusting ! Customer service is non existent”

Helpful Report

Posted 4 years ago

“Absolutely appalled with the service, ordered for a surprise for my moms birthday with balloons and a pop vase and got neither just a crumpled bunch of flowers. Very disappointed and would not recommend, even though I read so many positive reviews which made me choose them.”

Helpful Report

Posted 4 years ago

“No flowers have arrived 2 days after ordering them. I had to buy another bunch from a local florist. I will never use your service again.”

Helpful Report

Posted 4 years ago

“I ordered and paid for the large carnation collection of 16 stems and only received 10 stems. Not happy.”

Helpful Report

Posted 4 years ago

“Flowers never got delivered, tried to ring couldn't get through emailed them got reply flowers have been dispatched. I suppose you get what you pay for!!!”

Helpful Report

Posted 4 years ago

“Package arrived a day late the Roses has stared to turn black and slimy at the tips of the pettels and slightly on the stems gel pack at the base had turned to slime and the chocolates I had included wuth the order were not included.... The bear was nice”

Helpful Report

Posted 4 years ago

“Very poor no communication and advisor on phone very ignorant and no help what so ever will never use again”

Helpful Report

Posted 4 years ago

“Flowers haven't arrived, very disappointed”

Helpful Report

Posted 4 years ago

“Flowers booked for 10/2/21 as yet undelivered. No notifications to advise an issue with delivery very disappointed 😿”

Helpful Report

Posted 4 years ago

“Our flowers were appauling value for money below are photos of why I ordered and what I got”

Helpful Report

Posted 4 years ago

“Very disappointed. This is my first time using this service and had ordered flowers for a birthday today, i ordered them on the 23rd of January to give plenty of time for them to be delivered and they have not been delivered and I have recieved no updates or anything to let me know what is happening. While I appreciate there may be delays etc, I think ordering on the 23rd for the 1st of Febuary was a reasonable amount of time for delivery & I would have at least liked to be informed that the flowers would not be arriving on the day that they were supposed to be for. What was meant to be a nice surprise has been ruined”

Helpful Report

Posted 4 years ago

“AWFUL - DO NOT USE THIS SERVICE. Flowers weren’t delivered; no reply to my requests for update or my complaints. You can’t contact by phone, only online. Don’t waste your money. I will now try for a refund, but not holding out much hope.”

Helpful Report

Posted 4 years ago

“Not good flowers just chucked over gate in box and I never received order 035121”

Helpful Report

Posted 4 years ago

“Such a shame ordered my nan some flowers which have done with this company many of time and have always been great but this time they arrived nearly dead. I’ve emailed them twice to no response 🙁”

Helpful Report

Posted 4 years ago

“Winter wonderland bouquet ordered for delivery 17 December never arrived after several emails and a phone call delivery was promised for Tuesday 5 Jan but no flowers arrived So disappointed with B & M Once again awaiting response from customer services”

Helpful Report

Posted 4 years ago

B&M Flowers is rated 4.8 based on 10,365 reviews