“If I could give this company zero stars, I would. DO NOT ORDER FROM THEM. I have been waiting 3 weeks since my original order date for any sort of order status or shipping details. When I reached out through their customer service I repeatedly get a verbatim email stating they are inundated with orders and will update with me ASAP. When asked for further information, they are unable to give any information. In addition, they will provide a refund eventhough my order is not ready.”
“Who has two thumbs and got ripped off HARD online recently? This girl. It's super embarrassing, and only maybe the third time I've been taken for a proper ride, but here is my experience:
1) See lovely looking dress online
2) Wait a month for a partial shipment of order
3) Dress is awful quality- paper thin, missing a belt, unwearable.
4) Contact customer support, request refund because the item is not fit for purpose.
5) Company will not comply with consumer law- they are selling in Australia and are bound by it.
6) Back and forth emails. I don't know how many times I have had to tell them that I don't want an exchange because why would I want to wait for another shitty dress?
7) They won't cancel the rest of my order, even though it hasn't shipped yet.
8) Finally agree to refund if I pay shipping
9) Agree that it is my right to post my experiences to all and sundry.
So here we are 😀
Do your due diligence online and always, always check the reviews for stores that are selling cute things for apparently reasonable prices. It hurts my pride SO MUCH to have failed at online shopping, because it's (so sadly) one of the things I list on resumes under 'Misc. Skills'.”
“This is a FRAUD. It was made and shipped from China. I’m sorry but I have to scream: “SHIT QUALITY compared to what I have paid for”. The two dress look nothing like the picture (looks like they copied and stole pictures from other legit website). Lesson learned. Waited a month to get this item. I’m very upset. It is a waste.”
“It is a scam DO NOT BUY from boho factory, I placed an order 1 month back still didn't receive any of my items. No shipping details, no answer to my emails, they blocked my email somehow. Don’t fall for it.. they are big liars and thieves they take your money and disappear. Be careful.”
“DO NOT BUY!!!!I am very disappointed, I haven’t received my order, they keeping giving me a different delivery date. I have received all my parcels separated, the quality was way under of the pictures the show online. Do not buy of them, you better buying from aliexpress and pay less.”
“Absolutely disgraceful service, some of my purchases never arrived and then the ones that did were disgraceful quality. So very disappointing never again will I buy online. And to top it off I asked for the refund policy and was blocked from there email. Disgraceful”
“What an awful experience. Bought the Elegant escape dress in the hopes of getting the same dress as on the photos. The photos on the website was extremely misleading! Got a "dress" made out of flimsy material that doesn't look like the photos at all. The stitching looks like it could've been done by a child. And when I opened the package the dress had an extremely gross smell. HIGHLY DISAPPOINTED. Please don't waste your money on this site.”
“I purchased The Flamingo Fire Mini and the Retro Butterfly.
The Flamingo isn’t too bad , it looks alright on but I was expecting a cotton mix fabric and instead received a dress made from extremely thin almost umbrella like material- it gets hot and doesn’t feel great on your skin at all .
The Retro butterfly dress however does not look like it does in the image on the website .
It has hardly any shape and the sleeves on it are all wrong ! They are the same size all the way down and are quite thin.
Also the dress has loose threads everywhere from where it hasn’t been finished properly.
How they can charge $39.99 for it I don’t know , and that’s their “sale “ price which isn’t true either .
I didn’t bother returning the retro butterfly dress as I have to pay for postage just to return it.
So disappointing as the website looks very credible.
I won’t be shopping from this site again as their prices are robbery for their subpar products.”
“My order has arrived. not as advertised. My email is now not recognised when trying to log in. The Support team will not respond to emails and I am unable to utilise the advertised refund process as I can not access my account. I somehow still receive multiple promotional/marketing emails per day, to the email address their website no longer recognises.”
“It has been two weeks and my items have not been shipped so I attempted to make contact to ask when they were going to send- three emails to three different email addresses, 2 facebook messages, one community post- no reply to any. I have reported this company to my bank and the AFP as engaging in fraud.”
“Ordered two dresses. One is completely missing the inside lining that it said it came with and said it was one size fits S-XL.. it's extremely tight and I'm usually a M. The second one, the slit goes all the way up to my belly button, and it's completely see through. Now it won't even let me return anything. Worst site ever.”
“Do not shop here! I made a large order and nothing fits! I even bought larges and I'm a size 6. It's all shipped from China and takes a long time. Couldn't get ahold of customer service through the phone or by email. The return window is I believe only 2 weeks and you can't return if anything you bought was on sale, which was most of my things. Buyer beware on this one.”
“HORRIBLE!!!! The only reason getting 1 star is because I cant give zero. Ordered a bathing suit followed the size chart and even ordered up a size the bottoms were huge and top way too small. Tried to call company no matter when I called recording immediately says helping other customers visit website for more contact info. The only other way to contact is via email. You email and they respond once a day IF you are lucky and they never truly help they keep repeating themselves just rewording their last response slightly. I have begged for us to resolve this as I am leaving for vacation and need a bathing suite and still nothing at all. Absolutely horrible and disgusting company DO NOT ORDER FROM THEM but if you do and product is not what you wanted or expected just throw in the garage because trust me trying to resolve it with this company will leave you so FRUSTRATED with no resolve at the end!!!!”
“I saw the Boho Factory dress ad pop up on my IG feed back in February and couldn’t believe my luck, I had found a website where they had so many beautiful dresses for SO CHEAP!! Well, we all know that saying right, “If it seems too good to be true, it usually is...” It looked like they had a high volume of sales and positive reviews so my boyfriend went ahead and bought me multiple dresses from the site, spending ~$200 in total. They sent one email with the order confirmation, and then nothing else besides their “sale” emails which were coming ~5x/day. According to their website the shipping time to the US is 8-25 days, we were told we would receive a confirmation with tracking once it had shipped, we did not. Over a month went by and we didn’t receive a tracking number or the clothing. I reached out to the company, they said the items were being held at US customs (coming from China) and that a tracking number would be provided once released. Weeks went by and we never received anything. We then opened up a case with the credit card company as this was becoming ridiculous, got our money back as it was obviously a fraudulent transaction (paid for a product we never received.) A week later we were charged again!! The claim came back on us and we were forced to pay again because Boho Factory had provided PROOF that the items had been delivered. WAIT, WHAT?! 1. We never received this tracking number and 2. Up until this point, when we searched our order number in their shipping tracker it would show up as “shipped” with no other information (no tracking number.) Now when it’s searched it shows all items have been delivered... Ok, this makes 0 sense... We now have proof from the company that an order that apparently had no tracking number until being delivered, has been delivered? We fought back and forth with them for months, even tried going through USPS lost mail, apparently our order had been delivered to our address and that it must have been stolen but we are still responsible for paying for the dresses. Our apartment complex has a parcel pending system, this package was never logged into it and not delivered to our address. The company told us to check with our neighbors as the tracking number showed delivery confirmation. (Seriously?! Start checking with our neighbors for a package that was apparently delivered months ago...?) At this point it was a lost cause, we never got our money back and never received anything. This company is an absolute SCAM!! Once doing some research we realized many others have experienced the same: either they never receive what they order or the dresses come and are nothing like what they are supposed to be. Don’t waste your time or money! Can’t believe these scammers have not been shut down yet!! Any positive reviews are bots or paid for. SCAM SCAM SCAM!!!! BUYER BEWARE!!!”
“So glad I didn’t order from you. Checked the reviews first. Probably faulty products from China. I got wise after ordering from Annie Cloth and being told it would costs hundreds of dollars to return poor quality merchandise. I hope others read your reviews and avoid future scams like yours. 👍🏼”