“We ordered a suit. Top and bottom and after ordering we read reviews!! All of the reviews were awful and said nobody got their item or got it way late bc it ships from the uk. I was horrified at the point and wanted to stop the order. We ended up getting the suit in 3 business days and it’s perfect! Not sure if others really had this problem or not but for us...5 stars. Cheap suit Price wise but it good quality Happy customer”
“Ordered items Monday around lunchtime, it’s Friday and they still have not been dispatched and the amount has been taking from my account! Absolute poor service.”
“Thursday 3rd
I ordered and paid for next day delivery, hours before the 10PM cut off time. I needed next day delivery because I go on holiday on Tuesday 8th (5 days from when the order was made).
Friday 4th
My next day delivery order had not arrived.
I contacted BoohooMan through Facebook who told me my order had been sent to the incorrect depot and as a gesture of goodwill, they offered me a coupon code that would give me free next day delivery on my next order.
Saturday 5th
My next day delivery order still hadn't arrived. I was told my order was in transit and to wait another 48-72 hours. I asked if my order could just be sent again from the warehouse as I could not risk my clothes arriving after my holiday departure. I was told by this was not possible.
Sunday 6th
Using Track My Order, I could see that my order was infact not in transit but still sitting at the incorrect depot. Knowing my order was probably not going to arrive before my holiday departure on Tuesday 8th, I reordered my entire order and tried to use the gesture of goodwill coupon code but it resulted in the error message "%1$s" so had to pay full price praying it would arrive for Tuesday.
Monday 7th
My original order showed as still sitting in the incorrect depot despite being told it was in transit. My new order showed as being dispatched.
Tuesday 8th
My new order arrived just before my holiday departure and old order showing as still sitting in the incorrect depot which begs the question, why could the order not be resent from the warehouse after being told this was not a possibility?
So, 5 days after paying for next day delivery, my order still hasn't arrived. God knows if it will arrive when im back from holiday. Probably not.
I spoke to a total of 8 people, all of which didn't read the prior messages in the thread which was extremely frustrating.
They missed the point that I needed my order before holiday departure.
They refused to send me a review link which I asked for 4 times.
They refused to refund the delivery charges on the original order despire the fact I'll have to send it back when it eventually arrives.
A truly awful, awful experience. This reivew would be somewhat positive if they had basic customer service skills. The could have:
Resent the order from the warehouse or refunded the full delivery costs.
Made sure the gesture of goodwill coupon code actually worked before sending it.
Sent me a review link when I asked the first time instead of the fourth time.
Read prior messages in the thread or use the same customer service advisor instead of 8 different people.
Don't lie to the customer and tell them an order is in transit when it's sitting at the incorrect depot. Would rate 0 if I could.”
“Seems like us large is equal to xl, use their size estimate tool. I was skeptical about the xl but ordered anyway and fit was spot on. Did two day shipping and showed up on time. Shirts are butter soft and slightly longer but fitted. I'd order again. I assume it's owned by asos so may be hit or miss.”
“Placed order through their app but it did not log on their system. However, payment was taken immediately from my PayPal account. Told to wait 2 days for them to sort the refund. 2 days pass and no refund, then told to wait 5 days for refund, but still nothing. Then told to wait 7 days for the refund to be processed. I could grow very old at this rate. Have removed app and will never buy from these con artists again! Zero stars if it was possible.”
“Well the shipping was actually faster than a lot of domestic shipments that I've received. The two pair of white skinny jeans were perfect even though I'm not a big fan of button fly. My concern lies with an email offer that I received for 50% off that I could not apply at checkout. I had a pretty quick response from them telling me that I couldn't use it on any sale items...but go to their website and EVERYTHING is on sale ALL of the time. So they sent me a misleading offer that could NEVER be used.”
“Purchased 8 items returning 4 as 2 are too small and other 2 are really bad quality materials, you get better quality clothing at Target for cheaper. Smh”
“If your from the US and want your items in a timely manner, I would advise you PASS on ordering from here. My wife and I have each placed an order from here, her order came 3 weeks later than the expected delivery date and she had to reach out to customer service before they seemed to “try to rush” the delivery - Then there’s my order that’s now going on a month late and when I just now reached out for the second time since my FedEx tracking link still said “Label created: delivery date pending” I was told now my items are lost and they can’t replace them, but they will issue a refund.
I was skeptical ordering from this company as it was outside the U.S. and they proved my instincts right. Decent communication with customer service about the status of my package as they were quick and responsive, however shipments out of the country for them (Located in GB) seem to be a BIG problem and take close to a month to receive.”
“I have read all the bad reviews, but my order was totally fine.
Ordered three t shirts and four tank tops for the gym. All exactly as described. Not bad quality at all for such a low price. All the sizes they advertised.
I have another package coming, but so far absolutely no problems.”
“Look i read a lot of reviews bashing them and saying that all good reviews were made by the company but i gotta say i’m pleased with my order i got it in 2 weeks 7 days earlier than expected and the thing is i literally tried to refund the order after i read so many negative reviews bc i was scared my money was going to be lost and also the only
problem i have with the company is the communication system, refunds, and they just need a customer service number. orders should be able to be cancelled and refunded 3 mins after but all in all i’m pleased”
“Customer service is shocking. They swap who responds to you on purpose so you have to explain each time to each person for each email you send... Ridiculous. Don't buy from them because firstly their items are not as advertised then when you ask them why? they are not sure what comes with what.
The website is full of faqs on returns and refunds this should of been enough to put me off. I rarely buy anything but this item was for a special occasion and I regret giving them any of my money. I am still waiting for a refund after having proof they received my returned item weeks and weeks ago. Do Not Buy anything from Boohooman!!”
“Paid £10 for next day delivery and it took 3 days to arrive, customer service not done anything to compensate for it and i’ve since had loads of emails offering ‘free next day delivery and 30% off’, not fair that i’ve been conned to pay delivery.”
“Paid for unlimited delivery and get an email offering free delivery and 30% off the next day. Customer service not helpful, won’t offer to refund and cancel the unlimited delivery for me even though my order came 3 days late yet i paid for next day delivery.”
“Please a order for 5-6 shipping. Notice no motive on the tracking and revived this noticed their now requesting me to wait a month for my order. When I paid expressed shipping. Still haven’t received order. Order at your own risk. Smh”
“This company has failed to deliver!
Customer care has been challenging to communicate with, constant excusing of their courier services when the package has not left the shelf of their warehouse.
I would highly reccomend steering away from this company at this time!”
