boohooMAN Reviews

Name: boohooMAN
Rating: 1.66

1.7 Rating 719 Reviews

14 %

of reviewers recommend boohooMAN

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Metrics

1.7

Based on 719 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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boohooMAN 1 star review on 21st November 2024

Anonymous

boohooMAN 1 star review on 8th November 2024

Anonymous

boohooMAN 1 star review on 30th October 2024

Danielle- A Customer Who Will Not Return Or Recommend Your Site

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Clear Lens Geek Fashion Glasses, but what I received is a completely different product. The item I received has different shape and the lens is tinted. So I requested for a refund. I contacted customer service via whatsapp and messenger. I spoke to up to 7 different representatives (Ibby, Anisa, Husnain A., Ash, Misbah, Husnain, Ismaeel), but no one was willing to help. I was advised to return the item before I could I either get a replacement or refund. I explained that I was high risk to COVID-19 (asthma) and will be difficult for me to drop off the item to the parcel shop myself or ask someone to do it for me considering I live on my own and my peeps live far away. I managed to ask one of my neighbour to do it for me, so he tried to drop it off to 3 local parcel shops without success so I told him not to worry, as I have already asked too much of him, considering he was the only one willing to help and risking his life being out. It's suppose to be the customer service's job to sort it, and apparently they are all working at home and could not get a supervisor/manager to contact me to discuss it further as none of them was any help at all. Furthermore, the parcel shops informed him that they were not accepting any parcels and it could take 25-30+ days until they can have any further update. I explained this to customer service representatives and most of the responses I received are along the following lines (which I reckon they just copied and pasted): -"I totally understand where you are coming from but we would need the incorrect glasses back before we can resend the correct pair. This is the only appropriate solution we can offer right now. We wouldn't be able to do a manager call either as we are all working from home and not in the office so we can only deal with the queries online" .... Regarding the return timeframe, the response I received is as follows: - "If it goes above 28 days since we extended it, then we will review this and possibly extend it further. We will happily accept the return back to us for a refund or replacement but at this unprecedented time, we can't advise when that will be." First of all BoohooMan made the error of sending me the wrong item! I wanted to return it but the customer service representatives did not acknowledge my circumstance nor provided any solutions. I even suggested if they can arrange the courier to pick up the item I am returning, to which one of them responded with the following: - "I'm afraid the courier doesn't offer this service. It needs to be dropped off at a drop off shop when it is safe to do so." This is very frustrating, and no one was willing to do anything nor care about the situation I am in. I have prompted for next day delivery and considering it was their error sending me the wrong item, they were making no effort resolving the issue immediately and expecting me to wait until I was able to return it (which can take up to after 30+ days), and authorise the refund once they receive it (which can take further additional days). There isn't even any guarantee that they will receive the item within the return timeframe (28 days), and therefore I may not even be eligible getting my refund. Contradicting and false advertisement of their "Free, Fast & Trackable returns!" This is the 3rd time they have messed up my orders, and on all occasion their customer service has been none existent. This incident has definitely drew the line for me considering the circumstance, the brand and it's customer service has been completely out of order!”

Helpful Report

Posted 5 years ago

“BoohooMan is an actual gem of a website, so happy of my purchase. It deserves to have 5 stars for all reviews and the quality is amazing and affordable too.”

Helpful Report

Posted 5 years ago

“Quality of products extremely poor and should’ve known better not to order from them. Everything ordered can only compare to a piece of paper although I think a piece of paper has more integrity than there clothing. I had a pair of jeans fall to pieces on me after wearing them for an hour and all of the rest I ordered were poor quality. Customer service is okayish for my money back for the whole order and returned the goods however they are refusing to refund delivery which I find unfair due to the poor quality of goods. Maybe they’re called Boohoo for a reason won’t be ever shopping with them again. Going to shop more sustainable and higher quality.”

Helpful Report

Posted 5 years ago

“Was good quality but could easily be damaged”

Helpful Report

Posted 5 years ago

“Ordered two hoodies, lg and xl but were too small, although very good quality. Ordered xxl and attempted to return the first two after contacting boohooman.com, they told me to contact the shipper. There was no order number in the packaging so I couldn't reference it. POOR CUSTOMER SERVICE AND HAVE TO JUMP THROUGH HOOPS FOR RETURNS, TOO BAD!”

Helpful Report

Posted 5 years ago

“I just purchased a jacket got it today and oh boy it is literally made of plastic!!! It looks cheap and feels cheap I’m deleting the app and I will never buy anything from them again.”

Helpful Report

Posted 5 years ago

“I'm done with Boohooman They fuckd up my on my address so my item going to someone else house and they couldn't do anything about it I wish I just get my money back”

Helpful Report

Posted 5 years ago

“They have my item shipped to the wrong address and then say they can't do anything about it. I never shopping here ever again and they clothes doesn't fit right on big people”

Helpful Report

Posted 5 years ago

“Love it , quality of shirts are nice and true to size ... and they offer Klarna after pay , I ordered my stuff and paid like 13$ every 2 weeks.”

Helpful Report

Posted 5 years ago

“Pictures are a bit misleading to what the actual product is and make sure you order a size up because I ordered a large and it did not fit like a large at all.”

Helpful Report

Posted 5 years ago

“Boohoo is affordable and the quality of the clothing is great , I don’t know why there are so many bad reviews but I’ve had nothing but good experiences.”

Helpful Report

Posted 5 years ago

“I ordered a padded jacket that i really liked and (because they were really cheap, £4.8 for 3 pairs) some boxers. I was curious about boohoo and searched for reviews, then i saw all these low ratings here, but I was surprised that they arrived in time and they fit very well.”

Helpful Report

Posted 5 years ago

“For AMERICAN CUSTOMERS, I want to share with you that this company will not refund your shipping if you ask for a return. BoohooMan states in his website that all returns are free in U.S but they don’t say they don’t refund the shipping like other companies like Amazon or eBay would do. In my case I was disappointed for the quality of the fabric and that’s why I returned the product. Never purchasing anything from this clothing brand anymore. Do not waste your money on this brand”

Helpful Report

Posted 5 years ago

“Perfect very fast delivery and item is exactly what I wanted. Will defo use again and recommend”

Helpful Report

Posted 5 years ago

“Shockingly bad customer service and delivery. Their delivery company Hermes failed to deliver within the service timescales paid for (24 hours delivery even allowing for the bank holiday expected delays) and fabricated the information on their tracking system. Boohoo made excuses and delayed dealing with with the issue, email replies full of inconsistent and contradicting information, they refused to refund the goods not delivered refusing to take responsibility for their delivery agent’s failures. Unreliable and unprofessional.”

Helpful Report

Posted 5 years ago

“Poor customer service - not willing to offer any goodwill and exchange items that don’t fit bought fir Christmas presents as out of 14 day returns First and last time I will use this company”

Helpful Report

Posted 5 years ago

“I ordered this black/ white jacket for Christmas for a special loved one. I have emailed and all. I would send back but what is he to wear right at Christmas just a few days away. I am VERY upset at this and i will be posting about it on all social media platforms”

Helpful Report

Posted 5 years ago

“never again. took my money for 2 tracksuits I received one of them. when I contacted never got straight answer not willing to refund my money”

Helpful Report

Posted 5 years ago

“I will never ever order from here ever again I'm so mad I did not listen to the reviews because every issue I had with them was just about every negative review I saw about this place. They was having a really good sales so I ordered almost $200 worth of stuff for my boyfriend. He. wears a size 2x mainly and in certain stuff he has to get a 3X but mainly a 2X. I also heard that they run small . why did I order $200 worth of stuff all 3x and 4x and all of it was too small except for 1 jacket. The 4xl looked like an xl. Not long after that I process a return and they gave me the return shipping label on nov 12th in my email. That next morning I went to the post office and sent it off. then November 30th rolls around I get an email saying that they received my items and they would issue a refund and on the email it said it will take up to 7 days before a refund is issued back to my card. Well it's been two weeks and I tried contacting customer service which really upsets me that they don't have a phone number that you can call and talk to somebody. When I finally got ahold of somebody they told me it would take 21 days to fully process my refund. It didn't take them 1 hour to take the money for the purchase. Overall I just did not feel comfortable ordering from this website I don't like the fact that you have nobody to contact if something was to happen and in my opinion for me to be spending that much money I expect a little more clarity on how the refund process goes.”

Helpful Report

Posted 5 years ago

“So i order a lot of things in oktober.. from al those things there was 3 outfits that was good.. i send the the other stuff back to them.. i had a track and trace code that sad my things arrived on 29 of oktober.. till yesterday i waited and waited. I tryed to email them. Nothing helped!! Till yesterday i decided to send them a DM on instagram... there was a guy who helped me het my order it took 4 hours for him to find out where my order was. I send him al my information that i had... on 3:30 pm and 9 pm i recieved my money back on my paypall acount!!! Great service and the man did his focking best.. thanks Boohooman”

Helpful Report

Posted 5 years ago

boohooMAN is rated 1.7 based on 719 reviews