boohooMAN Reviews

Name: boohooMAN
Rating: 1.65

1.7 Rating 740 Reviews

14 %

of reviewers recommend boohooMAN

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Metrics

1.7

Based on 740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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boohooMAN 1 star review on 9th August 2025

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boohooMAN 1 star review on 21st November 2024

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boohooMAN 1 star review on 8th November 2024

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abloustly worst customer service every . Extremely bad communication orderd cothles two weeks ago never showed spent a week trying to email them for the to tell me there just Gona refund me know it an absolute joke”

Helpful Report

Posted 5 years ago

“Absolutely SHOCKING experience! Do NOT shop here! I ordered a few items on Sunday.... 4 days later I get an email to say 1 item has been cancelled as they don’t have stock. I browse online to view other colours as I would like the hoodie for my partner. They have a different shade of khaki in his size.... with the price put up!!!!!!!!! 1. I would expect to be contacted by customer service to see if I would like a different colour alternative.... this didn’t happen! So I’ve contacted customer service where they have literally said they won’t honour the price I paid for the colour alternative as they’re a ‘ highly competitive brand’ no care about the customer!!!! Then followed by a sarcastic ‘ have a fab day :)’ ... I’m absolutely appalled! If they told me ON THE DAY I paid and ordered then I could have got the other colour at the lower price I paid but now I’ve lost out due to no error of mine own? Then the vile customer service I have recieved from Tilly, Han & James. Who have basically said I can’t speak to a manager either. They need some serious customer service training as I’m horrified. NEVER shopping here again and I recommend that you all don’t either! They don’t care about the customer whatsoever. I have asked for them to honour the lower price so I can order the different khaki colour and they’ve said no... I mean, I expected that at a bare minimum.. SHOCKING!!!!!!”

Helpful Report

Posted 5 years ago

“Ordered Clear Lens Geek Fashion Glasses, but what I received is a completely different product. The item I received has different shape and the lens is tinted. So I requested for a refund. I contacted customer service via whatsapp and messenger. I spoke to up to 7 different representatives (Ibby, Anisa, Husnain A., Ash, Misbah, Husnain, Ismaeel), but no one was willing to help. I was advised to return the item before I could I either get a replacement or refund. I explained that I was high risk to COVID-19 (asthma) and will be difficult for me to drop off the item to the parcel shop myself or ask someone to do it for me considering I live on my own and my peeps live far away. I managed to ask one of my neighbour to do it for me, so he tried to drop it off to 3 local parcel shops without success so I told him not to worry, as I have already asked too much of him, considering he was the only one willing to help and risking his life being out. It's suppose to be the customer service's job to sort it, and apparently they are all working at home and could not get a supervisor/manager to contact me to discuss it further as none of them was any help at all. Furthermore, the parcel shops informed him that they were not accepting any parcels and it could take 25-30+ days until they can have any further update. I explained this to customer service representatives and most of the responses I received are along the following lines (which I reckon they just copied and pasted): -"I totally understand where you are coming from but we would need the incorrect glasses back before we can resend the correct pair. This is the only appropriate solution we can offer right now. We wouldn't be able to do a manager call either as we are all working from home and not in the office so we can only deal with the queries online" .... Regarding the return timeframe, the response I received is as follows: - "If it goes above 28 days since we extended it, then we will review this and possibly extend it further. We will happily accept the return back to us for a refund or replacement but at this unprecedented time, we can't advise when that will be." First of all BoohooMan made the error of sending me the wrong item! I wanted to return it but the customer service representatives did not acknowledge my circumstance nor provided any solutions. I even suggested if they can arrange the courier to pick up the item I am returning, to which one of them responded with the following: - "I'm afraid the courier doesn't offer this service. It needs to be dropped off at a drop off shop when it is safe to do so." This is very frustrating, and no one was willing to do anything nor care about the situation I am in. I have prompted for next day delivery and considering it was their error sending me the wrong item, they were making no effort resolving the issue immediately and expecting me to wait until I was able to return it (which can take up to after 30+ days), and authorise the refund once they receive it (which can take further additional days). There isn't even any guarantee that they will receive the item within the return timeframe (28 days), and therefore I may not even be eligible getting my refund. Contradicting and false advertisement of their "Free, Fast & Trackable returns!" This is the 3rd time they have messed up my orders, and on all occasion their customer service has been none existent. This incident has definitely drew the line for me considering the circumstance, the brand and it's customer service has been completely out of order!”

Helpful Report

Posted 5 years ago

“BoohooMan is an actual gem of a website, so happy of my purchase. It deserves to have 5 stars for all reviews and the quality is amazing and affordable too.”

Helpful Report

Posted 5 years ago

“Quality of products extremely poor and should’ve known better not to order from them. Everything ordered can only compare to a piece of paper although I think a piece of paper has more integrity than there clothing. I had a pair of jeans fall to pieces on me after wearing them for an hour and all of the rest I ordered were poor quality. Customer service is okayish for my money back for the whole order and returned the goods however they are refusing to refund delivery which I find unfair due to the poor quality of goods. Maybe they’re called Boohoo for a reason won’t be ever shopping with them again. Going to shop more sustainable and higher quality.”

Helpful Report

Posted 5 years ago

“Was good quality but could easily be damaged”

Helpful Report

Posted 5 years ago

“Ordered two hoodies, lg and xl but were too small, although very good quality. Ordered xxl and attempted to return the first two after contacting boohooman.com, they told me to contact the shipper. There was no order number in the packaging so I couldn't reference it. POOR CUSTOMER SERVICE AND HAVE TO JUMP THROUGH HOOPS FOR RETURNS, TOO BAD!”

Helpful Report

Posted 5 years ago

“I just purchased a jacket got it today and oh boy it is literally made of plastic!!! It looks cheap and feels cheap I’m deleting the app and I will never buy anything from them again.”

Helpful Report

Posted 5 years ago

“I'm done with Boohooman They fuckd up my on my address so my item going to someone else house and they couldn't do anything about it I wish I just get my money back”

Helpful Report

Posted 5 years ago

“They have my item shipped to the wrong address and then say they can't do anything about it. I never shopping here ever again and they clothes doesn't fit right on big people”

Helpful Report

Posted 5 years ago

“Love it , quality of shirts are nice and true to size ... and they offer Klarna after pay , I ordered my stuff and paid like 13$ every 2 weeks.”

Helpful Report

Posted 5 years ago

“Pictures are a bit misleading to what the actual product is and make sure you order a size up because I ordered a large and it did not fit like a large at all.”

Helpful Report

Posted 5 years ago

“Boohoo is affordable and the quality of the clothing is great , I don’t know why there are so many bad reviews but I’ve had nothing but good experiences.”

Helpful Report

Posted 5 years ago

“I ordered a padded jacket that i really liked and (because they were really cheap, £4.8 for 3 pairs) some boxers. I was curious about boohoo and searched for reviews, then i saw all these low ratings here, but I was surprised that they arrived in time and they fit very well.”

Helpful Report

Posted 5 years ago

“For AMERICAN CUSTOMERS, I want to share with you that this company will not refund your shipping if you ask for a return. BoohooMan states in his website that all returns are free in U.S but they don’t say they don’t refund the shipping like other companies like Amazon or eBay would do. In my case I was disappointed for the quality of the fabric and that’s why I returned the product. Never purchasing anything from this clothing brand anymore. Do not waste your money on this brand”

Helpful Report

Posted 5 years ago

“Perfect very fast delivery and item is exactly what I wanted. Will defo use again and recommend”

Helpful Report

Posted 5 years ago

“Shockingly bad customer service and delivery. Their delivery company Hermes failed to deliver within the service timescales paid for (24 hours delivery even allowing for the bank holiday expected delays) and fabricated the information on their tracking system. Boohoo made excuses and delayed dealing with with the issue, email replies full of inconsistent and contradicting information, they refused to refund the goods not delivered refusing to take responsibility for their delivery agent’s failures. Unreliable and unprofessional.”

Helpful Report

Posted 5 years ago

“Poor customer service - not willing to offer any goodwill and exchange items that don’t fit bought fir Christmas presents as out of 14 day returns First and last time I will use this company”

Helpful Report

Posted 5 years ago

“I ordered this black/ white jacket for Christmas for a special loved one. I have emailed and all. I would send back but what is he to wear right at Christmas just a few days away. I am VERY upset at this and i will be posting about it on all social media platforms”

Helpful Report

Posted 6 years ago

“never again. took my money for 2 tracksuits I received one of them. when I contacted never got straight answer not willing to refund my money”

Helpful Report

Posted 6 years ago

boohooMAN is rated 1.7 based on 740 reviews