boohooMAN Reviews

Name: boohooMAN
Rating: 1.66

1.7 Rating 719 Reviews

14 %

of reviewers recommend boohooMAN

Company Reviews

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Metrics

1.7

Based on 719 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible Customer service. Returned item and they won't refund me saying there is a "glitch" in their system.”

Helpful Report

Posted 5 years ago

“The website let me order a product which was out of stock and the alternative product that I did order arrived in the wrong size.”

Helpful Report

Posted 5 years ago

“Avoid Boohoo Man. I ordered 6 items and returned all 6. 1 item came with ripped packaging and also was a very bad fit for a muscle fit shirt (ordered 2 and returned both) 1 item was completely diffrent to how it looked in the photo and they trick you by saying 'zipped' joggers but doesn't state that the ankle is zipped and not the pockets. They were a size S and from ankle they measured up to my CHEST! I'm 5ft 8?!?! 1 item I ordered which was a vest, the vest looked like the sleeves had been cut off with a pair of scissors. 1 item came with a damaged logo and no tag which I took pictures of and now they have not refunded me for this item. The last item being a short sleeved polo, the sleeves were incredibly short. I was gobsmacked! Then a member of customer service had the cheek to email back saying 'sorry your items werent perfect for you' First and last time I ever order from BooHoo Man. Ridiculous”

Helpful Report

Posted 5 years ago

“Bought a watch, belt and pair of trousers from them. Watch was cancelled by them a day after purchase(still don't know why), trousers faarrrr too small(bought a pair of trousers saying 30 which is the size I usually wear and they're usually quite big on me). Bought a small belt which is comically large, wrapped around my waist almost twice and was too big for my dad who's a size xxl. Will never buy from them again.”

Helpful Report

Posted 5 years ago

“Scam! Placed a large order paid for express shipping but after multiple emails with no response, I'm convinced they are a scam taking orders with no intent on deliver.”

Helpful Report

Posted 5 years ago

“Boohooman doesn’t have the best delivery but the limited adition Quavo clothes are insame cool I buy clothes from they becouse i wanted to test chip clothes but i was well surprise becouse the material is good”

Helpful Report

Posted 5 years ago

“I ordered my very first order from them a few days ago, a simple one. Two sets of 5 boxers. One set arrived fine as pictures with correct size. Second set arrived different to pictured ordered items and also had 3 xl boxers and 2 L boxers in the same pack. Upon reporting to boohooman via Facebook I was told that they cannot be exchanged and they refunded me £4.50 half of what one pack cost, two pairs are too small. And 3 pairs diffent to what I ordered. I will use them for work but not happy and will never order from this company again.”

Helpful Report

Posted 5 years ago

“Disgusting delivery procedures. Promise next day delivery which doesn't happen then refuse to refund the amount that customer has paid. I was offered £1 after paying £5 and was made to feel I should be grateful for receiving my items at all!”

Helpful Report

Posted 5 years ago

“Clothing far from accurate. True colours not shown in pictures. Average Delivery. Sizing all over the place.”

Helpful Report

Posted 5 years ago

“I really liked BooHooMAN website! One negative review on it is that it does take about 1.5 weeks to 2 weeks if you live in the United States because BooHoo is located in London. But when the shipment came it had such high quality stuff and it all fit really really well. This is a very real review, trust that aside from the long shipment from another continent it is a great sight to order from.”

Helpful Report

Posted 5 years ago

“not happy about delivery service i was charge extra £4.99 for a precise slot/day and its now turning up the following day so wasted that money”

Helpful Report

Posted 5 years ago

“This place is a scam! first off they when I ordered from their website they I but a jacket in my cart and the website glitch and put a different jacket into my cart after I bought it! Second when they sent me the jacket it was damaged! This was is absolute a Scam!!!!!!!! Now they will not give me a refund!!”

Helpful Report

Posted 5 years ago

“I hope they have gone bankrupt now. They deserve it.”

Helpful Report

Posted 5 years ago

“Amateur company. They have very good clothes, but the team are awful. Customer service =0 Courier usually the herpes, which is the biggest joke in this globe. If the courier steal or lost your order, you are the last in the queue. You can fight for your money and your messages will be ignored. So go on and try if you like adventurers or just want to get excited in these boring days.”

Helpful Report

Posted 5 years ago

“The clothes are falling apart and the sizes I got sent are terrible”

Helpful Report

Posted 5 years ago

“Brought about 10 items from boohoo and already two of the T-shirt’s I brought have ready got holes in! The price of the products are great but the quality isn’t, really disappointing”

Helpful Report

Posted 5 years ago

“I’ve ordered a leather jacket from off the website with a 2-3 express shipping and it has failed to be delivered within the time limit. Also still haven’t received it”

Helpful Report

Posted 5 years ago

“Ordered my package last friday i picked the express option so it could be here in 2-3 days which would’ve been yesterday my package still hasn’t came the order # I was given for some reason isn’t linked to my package so no one even knows where it’s at & they pushed back my delivery date twice jus for me to look and see there is no delivery date n jus reading these reviews I’m probably not gettin what I ordered 😭😭 DO NOT SHOP HERE ONLINEEEE YOU WILL GET FINESSED... NO CAP🤣😭😭🤞🏾💯💯💯”

Helpful Report

Posted 5 years ago

“Abloustly worst customer service every . Extremely bad communication orderd cothles two weeks ago never showed spent a week trying to email them for the to tell me there just Gona refund me know it an absolute joke”

Helpful Report

Posted 5 years ago

“Absolutely SHOCKING experience! Do NOT shop here! I ordered a few items on Sunday.... 4 days later I get an email to say 1 item has been cancelled as they don’t have stock. I browse online to view other colours as I would like the hoodie for my partner. They have a different shade of khaki in his size.... with the price put up!!!!!!!!! 1. I would expect to be contacted by customer service to see if I would like a different colour alternative.... this didn’t happen! So I’ve contacted customer service where they have literally said they won’t honour the price I paid for the colour alternative as they’re a ‘ highly competitive brand’ no care about the customer!!!! Then followed by a sarcastic ‘ have a fab day :)’ ... I’m absolutely appalled! If they told me ON THE DAY I paid and ordered then I could have got the other colour at the lower price I paid but now I’ve lost out due to no error of mine own? Then the vile customer service I have recieved from Tilly, Han & James. Who have basically said I can’t speak to a manager either. They need some serious customer service training as I’m horrified. NEVER shopping here again and I recommend that you all don’t either! They don’t care about the customer whatsoever. I have asked for them to honour the lower price so I can order the different khaki colour and they’ve said no... I mean, I expected that at a bare minimum.. SHOCKING!!!!!!”

Helpful Report

Posted 5 years ago

boohooMAN is rated 1.7 based on 719 reviews