“Cancelled a booking 2 days before stay, B&B still took the money from my account against policy, refused to refund, booking.com said I did not cancel but applied for the cancellation, fobbed me off, never use them again”
“I have faithfully used them for years but then I had a failed booking which cost me £202 and they are absolutely not prepared to take any responsibility although I booked it through them in good faith. I almost cannot avoid using them sometimes which frustrates me as they have such a strangle on the market however wherever I can I avoid using them now.”
“Really bad experience arrived at the hotel and they never communicate the hotel that we we arriving, the hotel was fully booked and I had to find a place to for family to sleep at the same day, we had elder people on our group it was really stressful, the reservation was still confirmed and the website the moment we were at the hotel hall and they had no information from booking.com, the website canceled our reservation as if they were doing a favor, never going to use it again”
“Unacceptable!! Never again.
F**king up my holiday by cancelling my booking for NO. REASON.
Emailed me to update my card details, do it at lunchtime, get confirmation that all is good. Guess what? 9h later I get a cancellation email that I have not responded to them.
I mean....customer service people do not talk to each other? Is the system down?
Providing inconsistent information, destroying my holiday for no good reason and now I am facing at least 30% bigger rates because of THIS?
To hell with it. Unacceptable!”
“Unacceptable!! Never again.
F**king up my holiday by cancelling my booking for NO. REASON.
Emailed me to update my card details, do it at lunchtime, get confirmation that all is good. Guess what? 9h later I get a cancellation email that I have not responded to them.
I mean....customer service people do not talk to each other? Is the system down?
Providing inconsistent information, destroying my holiday for no good reason and now I am facing at least 30% bigger rates because of THIS?
To hell with it. Unacceptable!”
“They lose your details and in turn lose the money you pay them BUT they Forget peoples bank statements. STAY CLEAR of booking.com. Book with TRIVAGO OR Expedia who are the Professional Ones.”