“Got refused to cancel my room reservation even when I gave them 72hrs notice. I told them I had covid and they said they would cancel and reverse the credit card charge and then texted me back to call the hotel directly. I called the hotel directly and they said they couldn't since I made the reservation thru Booking.com. I have to call them. They give you a run around. DON'T GO THRU BOOKING.COM”
“I made a fully furnished short stay house booking ref 4718490684 two months ago via booking.com for 5 people on 21st July 2024 and it was a non refundable booking. Since I did not get checkin instructions until 3 days prior to check in, I reached out to the booking.com customer service last week and I was given a promise of help by booking.com in case anything goes wrong and assurance that they will speak to property owner to sort out any issue. I also thought that maybe due to security reason house owner does not want to share checkin details. On 21st July (day of check in) 2 hours before check in time, property owner cancelled my booking. I was left stranded at airport with my elderly parents and family after a 10 hours flight. Again i spoke to booking.com customer service and they gave me an option which was not even close to what I needed for my family since I booked a whole house and booking.com offered a poorly rated hotel. Its like you book a car, it isn't available and the company offers you 2 scooters and if you dont take it, its customers fault. This has impacted me mentally and financially .
I raised a dispute with their team and despite giving clear proof of how this poor handling by booking.com led to change of my plans thereby leading to financial impact, they have become shameless and shrugged of the responsibility in the name of being an intermediary.
I'll look to explore more legal options and continue to make everyone aware of how they are scamming people like this and when asked about "if customer makes a cancellation, they loose all money if non- refundable booking. But if the property owner cancels booking even 1 or 2 hours before, no impact to them." And booking.com untrained staff makes it worse for the customer.”
“Very bad experience I had with booking.com, I have booked a flight ticket with them and cancelled on August 2nd till now the refund has not received even though the airlines have confirmed they refunded the booking.com agent in the month of August 2024. My Order 40-545433734
Thanks & regards
Anjana Rajan”
“I booked and paid for an apartment in Lanzarote with booking.com on the 8 august and received confirmation and receipt.
I contacted booking.com through the app that due to my flight time, I would be arriving late and received confirmation that they had notified the property.
Upon arrival late at night I found the whole place in darkness. I eventually woke up some other renters who helped me to how find the owner. I roused him.
He told me that there is no reservation.
He showed me his reply to booking.com dated 9 august refusing the booking because he hasn’t been paid for a year.
I finally found a phone number for booking.Com and was in a queue to 20 minutes on my mobile phone international call. I explained my desperate plight to their representative Tracy.
By this time it was almost 11 pm.
She asked me to call back in half an hour! She said you would call the property. As I was standing beside the owner I offered to pass the phone to him so that she could speak to him. She said she wasn’t allowed to do that, but that you would call them and ring me back.
Nobody called the owner.
Nobody called me back.
I was abandoned by booking.com in the night, in a foreign country with nowhere to sleep. I was literally asking strangers if they could give me somewhere to sleep like a vagrant.
After weeks of emails back and forth where booking.com tried to blame everyone else they and finally accepted responsibility.
They have offered the grand sum of €25 by way of compensation!
What do you think?”
“I would like to share my latest experience with Booking.com while being accommodated at the place called SHAKESEPARE INN, back in London, Newham.
Initially, I have booked the Shakespeare Inn for a 3 night - stay and paid 150GBP. However I must have left the place the next day due to the incorrect information provided and most of all, the place was extremely dirty. The family post a pictures (attached) of a lovely room, which is not accurate and instead giving you same room, BUT in much worse state. Bathroom was extremely dirty and the drain full of someone else`s whatever hair. Even though the post says "Good breakfast", what I was told after my arrival, there has never been any breakfast prepared and the owners would never allowed anyone enter the kitchen. When complaining to Booking.com, and after them, contacting the property`s owner, he appeared to have very unprofessional attitude and of course refused everything I complaint about. Even though I took and sent several pictures of the room`s "current state" to Booking.com, they would never take any other action. Also, as the "refund", I was provided with a 20GBP (inititally paid 150!!) from Booking.com! Please note Booking.com does not protect customers from the scammers at all. Since I was unable to take a proper shower, I have moved out the next day to much better place.”
“my wife and I arrived at our booked destination only to be informed that my booking didnt exist, booking .com had taken the money but not booked with the owner. This left my wife and I 2000 miles from home at 1830 on saturday night. Booking.com offered us the option of using them to make another booking !!!!!!!!!!!!!!!
my money was refunded but they had the cheek to charge me a transfer fee!!!!!!!!!!!!!
DO NOT UNDER ANY CIRCUMSTANCES USE BOOKING. CON”
“WARNING ‼️ READ THIS BEFORE YOU BOOK OR HOST WITH THIS HORRIBLE COMPANY!!!! HOSTS MAKE PENNIES AND ITS NEARLY IMPOSSIBLE TO DELETE TIUR PROPERTIES WITHOUT THEM TRYING TO FORCE YOU TO PAY ALL KINDS OF FEES!!! THE MOST HORRIBLE COMPANY IVE EVER WORKED WITH!!!”
“Although I use to rely on booking.com when planning my trips, not now, It works well until unexpected problems beyond your control occur. That is when you realize that customer services is obsolete and scamming is the replacement. Although a contact # is provided it is automated and very limited. Their polices make it too easy for the consumer to loose money unnecessarily. Hotel establishments seem to resent bookings made through Booking.com BUYERS BEWARE!”
“I made a fully furnished house booking ref 4718490684 a month ago for 5 people and it was a non refundable booking. I reached out to the customer service last week as I did not receive checkin info and I was given a fake promise of help by booking.com. I also thought that maybe due to security reason house owner does not want to share checkin details. Today 2 hours before check in time, property owner cancelled my booking.
I was left stranded at airport with my elderly parents and family after a 10 hours flight. Again i spoke to booking.com customer service but the option given to me was not even close to what I needed for my family since I booked a whole house and booking.com offered a poorly rated hotel. Its like you book a car, it isn't available and the company offers you 2 scooters and if you dont take it, its your fault.
Impact of this to me mentally and financially
- Early morning I went from my house to LHR T2 to receive my parent via bus. Cost 64 GBP
- I had to take my family to my home using Uber from airport. Cost 410 GBP
- I had to cancel a prebooked taxi from airport to the property ( via booking.com - no 95763086 )..cost around 100 GBP
- I have to cancel my train reservation from London to my home as I am already home due to this situation. Cost around 100 GBP
Why should I bear the cost for no fault of mine ?
Instead of giving me correct alternative, customer office seems stated that it is property owner policy and they can cancel anytime. Also they are blaming that I did not take alternative.
So the house owner can cancel without being penalised and in case guest cancels than whole booking amount is deducted because the booking is non refundable.”
“The service was bad. the hotel didn't give us a better room . the room was disctusting. i wanted to cancel and go to another hotel but their customer service threatened that i will loose all my money. last time ill do business with them and hotel le concorde”
“Beware! Owed €755.15 refund for two months.
Been waiting two months for a promised refund of €755.15 for a price difference on a hotel after the original hotel canceled on me as soon as the booking became non refundable. I wasn't able to pay my rent in this period, it's a huge amount of money. Worst booking platform ever, avoid at ALL costs. Have called over 20 times, and emailed more than that. No response to emails anymore. Calling for hours at a time every week and still no refund. Abysmal.”
“absolutely scumbag company anyone thinking of booking with this outfit then please look elsewhere! We booked an hotel and they set a fake email up and booked a second room under the same name! After calling 6 times and spending hours on the phone they refused to cancel
The second room! Asked us to provide the pin code which had gone to the dummy account that they had set up themselves. Then when asked for all bank card info to be removed from there records and they refused to remove them, I explained by law they have to but they still refused!
The management refused to speak to us on the phone and the poor agent who dealt with it didn't have a clue what to do! BE AWARE THIS COMPANY ARE CON ARTISTS AND SHOULD AHNG THERE HEADS IN SHAME!!
To top it off request a Sars request for the call and this was refused! As a result of this I can now request a court order
By far the worst company I've ever had dealings with
Oh my god it gets worse we called back after 1 hour 30 mins on one call after the agent left the call to be again only to be hung up on!
Everyone needs to read this and never ever book with this company! If after reading this then it's at your own risk this is not a joke and this is serious! We've had to call our bank to cancel our bank card after all this
I really hope this review is seen by everybody and you all please please please take note”
“Should be called bookings-con
Had guest from Italy checkout yesterday and upon arrival the place was a mess and glasses and hairdryer missing/ stolen. Tried to submit a claim but the guest declined it and BDC won't pay out. Now I have to deal with a retaliated 1 star review
So to sum it up, guests can come, steal, and there's nothing you can do about it. Then you will be hit with a retaliated one-star review”
“Downright shameful behaviour by Booking.com
We booked and paid for an airport taxi with Booking.com to take us home from the airport after a holiday. Due to a delayed flight our arrival was later than expected. We informed Booking.com and the contracted taxi provider as soon as we knew of the delay. We expected the taxi provider to be flexible. But Booking.com cancelled the taxi and refused to refund us. We are very angry. Just thought other people should know what they might do to you.”
“I booked a stay with Holiday Inn Express & Suites Toronto Airport South through Booking.com. We did not show up at the property at the time of stay - the no-show policy states that the customer will be charged a cancellation fee. We were charged a cancellation fee + the cost of a FULL stay we booked. This happened in August 2023. Today is June 2024 and I have not received my money back which is more than $1,500. Booking's customer support is non-existent. I have received tens of generic emails requesting the same information over and over again. They cannot manage properties of their website, there is ZERO customer protection. I have been a loyal customer of Booking for years, I will NEVER use this service again. Scam.”
“I had a bad experience when it was my first time using booking.com. The room price on booking.com is converted to the Japanese yen price of 5,401 yen including taxes and fees. When I booked the room at that time, the money in my bank account was deducted 5,597 yen higher than the amount on the application. When I canceled the room that day and complained to booking.com because the room charge was not deducted from the amount posted on the app, they replied that the amount was converted daily. and the amount corresponding to 2002.32 pesos would be around 5417.99 yen but on the day they refunded me the refunded amount was 5208 yen. They didn't even respond to the last message I sent them about their lack of transparency in the amount posted on the app and the amount deducted from the customer's account. I can't understand how a scam app like this can still exist until now. If the amount deducted from the bank account is different from the amount on the application, is it possible that they set low prices to trap customers? The care service is also very bad, not explaining properly but ignoring messages. I deleted the app shortly after. unacceptable. I didn't expect the price to be more expensive than the application, so I didn't take a screenshot from the beginning as proof. I thought every application was the same. Very disappointing.”
“I booked a flexible ticket which is more expensive. I called to change the ticket that is £ 150 for to a new ticket costs £ 120. The Indian guy in customer service asked me for £ 70 penalty
What seriously!! It is called flexible ticket because I shouldn't pay extra.
Scammers !!!”
“Booking.com should be closed down. I booked an apartment for 11 days, the pictures of the apartment were gorgeous. I thought I was getting a great deal saving a few dollars. However, a few days later the picture changed to a less appealing place with a view of the parking lot, instead of the beautiful city. I contacted the property manager and was told to contact Booking.com to resolve the issue. I sent messages requesting a refund for breach of contract cause they didn't deliver what they promised with no response on their part. My last resort was to contact my credit card fraud department to challenge the charge. Booking.com thinks because the booking is nonrefundable you are stuck with receiving a below-your-standard place and not the one shown in the pictures. These people are scammers and not even close to the professionalism AIRBNB contributes. They should be out of business.”
