Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,308 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

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Metrics

4.0

Based on 5,308 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too much advertising so the surprise was not such a surprise. Great idea good product.”

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Posted 3 years ago

Thank you for your feedback Steve, maybe this is something we need to look into 🤔🤔🎉🎉🤔🤔🎉🎉

Posted 3 years ago

“The Boomf bomb didn’t pop, the box popped up but the confetti didn’t pop it just sat in the little envelope. The photo box was cute though.”

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Posted 3 years ago

Oh dear , we are sorry that your confetti didn't shower you. But we are please to hear that your gift is cute💖🎉🎉💖

Posted 3 years ago

“The confetti didn't go everywhere just stayed in the envelope and the box didn't pop up like in the video”

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Posted 3 years ago

Oh Edele, we are sorry that the confetti didn't go everywhere like you had hoped. 🎉🎉🎉

Posted 3 years ago

“We used Boomf for our lockdown baby reveal - sending out individual boxes to family members to open together via Zoom. Really happy with website, delivery and quality. However, we ordered 6 and about 50% didn’t pop - despite opening them as per the instructions. This obviously negatively impacted on the reveal.”

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Posted 3 years ago

We are sorry to hear that your orders didn't quite pop as planned. We do hope that the moment was still enjoyable though.🎉🎉😍😍🎉🎉

Posted 3 years ago

“Nothing special yes it pops with confetti but worth £9ish definitely not. Only brought as thought wow on a tv advert.”

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Posted 3 years ago

We are sorry that you feel this way. We do appreciate the feedback thank you.🌟🎉🎉🌟

Posted 3 years ago

“Was happy with the bear and boomf box but the flutter card had been over wind and had came away from the one end and didn't do what it supposed to do when opened.”

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Posted 3 years ago

Oh dear Garry, looks like we offered you a replacement and you failed to get back to us.🙈🙈

Posted 3 years ago

“Didnt pop”

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Posted 3 years ago

Oh no Natasha! We are so sorry to hear this! Please could you reach out to us at hello@boomf.com as we would really love to look in to this for you 💖

Posted 3 years ago

“Bought 2 boxes for the same address and was charged shipping twice, which I thought was quite expensive. My aunt and Mam loved the card/box but when I watched them open it the confetti didn’t pop out like I expected. Overall the gift was well received but I was a little disappointed, maybe I had too high expectation. Nice for a one off but not sure I would buy again.”

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Posted 3 years ago

Thank you so much for your review and we are so sorry to hear your gifts didn't boomf the way we would expect them to. Please can you reach out to us at hello@boomf.com so we can look in to this for you 😊💖

Posted 3 years ago

“I bought this as a special Surprise for my daughter, I was so excited couldn’t wait to receive the package. The card was perfect but the chocolate coated Strawberries were very poorly presented, the champagne/wine was nice but the whole package together could have been presented so much better and in a stylish why, I was slightly disappointed, as I felt like I had to rewrap everything myself.”

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Posted 3 years ago

Thank you for your feedback Sabrina, we really appreciate your honest review and I will pass this over to the production team 😊

Posted 3 years ago

“Very disappointed that the ‘explosion’ was like a damp squib and only a few of the contents came out - most staying inside the box. Afraid will not buy another one which is a shame as it is a good surprise but did not work well. Sorry”

Helpful Report

Posted 3 years ago

Thank you for your review Martyn and we are so sorry to hear this! Please could you reach out to us at hello@boomf.com as we would really love to look in to this for you 😊

Posted 3 years ago

“The pictures on the box were perfect but it didn’t pop out like it was supposed to.”

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Posted 3 years ago

Oh no Molly, we are really sorry to hear this! Please reach out to us at hello@boomf.com and we can look in to this for you right away 😊

Posted 3 years ago

“Not happy with the photograph on card my grandson's head has been cut off the photo. The photograph I uploaded included his whole head !!!”

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Posted 3 years ago

Thank you for your review Anne and I am so sorry to hear this! Please could you reach out to us at hello@boomf.com and we can look in to this for you right away 🙂

Posted 3 years ago

“Very expensive for what it is.”

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Posted 3 years ago

Thank you so much for your feedback! It would be great to hear about your experience in more detail, so please feel free to contact us at hello@boomf.com 😊

Posted 3 years ago

“Lots of confetti, great quality however my card was scuffed on the picture so it didn’t really look as good as it could have.”

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Posted 3 years ago

Oh no Paul, I am so sorry to hear this! Could you please reach out to us at hello@boomf.com as we would love to resolve this for you 😊

Posted 3 years ago

“The packaging was as shown in the order but when the box was opened the confetti didn't all explode out as shown on Instagram”

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Posted 3 years ago

Oh no Pam , I am so sorry to hear this! Please do reach out to us at hello@boomf.com and we can look in to this for you right away 🙂

Posted 3 years ago

“Wasn't clear when I opened the outer envelope that the card was in the card board sleeve inside telling you to rip here”

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Posted 3 years ago

Thank you so much for your feedback, we do have instructions for the opening of our boomf bombs on the FAQ section of our website 🙂

Posted 3 years ago

“I think a mediocre middle ground star is deserved and maybe an amendment to your automatic review message policy especially around Valentine’s Day especially with the post being delayed, but came in two days instead of Valentines! Post is terrible at the moment hence the early order. Though, I’m unsure if Liz and Big Phil are doing the Royal Mail all themselves, it sometimes feels that way. I’m pretty sure that it will be effective on the date though but you are a touch early on the review response! Shouldn’t want to ruin the surprise for my besotted other half even as tempting as it may be to be covered in glitter!”

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Posted 3 years ago

Thank you so much for the feedback and we really hope your other half enjoyed their confetti mess 😆🎊💕

Posted 3 years ago

“Arrived on time but never exploded like your advertisement.so I never gave her the surprise I wanted to.”

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Posted 3 years ago

Oh no Tony! We are so sorry to hear this 😞Please do reach out to us at hello@boomf.com so we can rectify this for you ❤️🎊🙂

Posted 3 years ago

“The product didn’t pop! The cube didn’t form into a cube, disappointing.”

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Posted 3 years ago

Oh no Janet! We are so sorry to hear this! Please can you reach out to us at hello@boomf.com with your order details and we can look in to this for you right away 🙂

Posted 3 years ago

“The box was great but I received someone else's order.”

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Posted 3 years ago

We are so so sorry to hear of this mix up China 😞I can see we have managed to resolve this issue for you and really hope you loved your replacemnet gift 💕😊🎊

Posted 3 years ago

Boomf is rated 4.0 based on 5,308 reviews