Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,308 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,308 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered item on the 4th of Feb and still not received it, this may be due to weather!!??? Today is 10th Feb, just hoping it's comes before the birthday date which is 20th Feb”

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Posted 3 years ago

Thank you for your review Tracey, we really hope your loved one enjoyed their boomf 😊❤️🎊

Posted 3 years ago

“It hasn’t arrived and birthday has passed, but the weather has been bad”

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Posted 3 years ago

We are so sorry to hear this, Ali! I can see you have been in touch with us about your issue. We do hope you were happy with the resolution we came to 💕💌

Posted 3 years ago

“I luv the card but i was NOT sure if i should open the card myself before i sent it to my friend!!! As there was nothing to say what to do! So you could do with putting a little note in just to say do not open till birthday!! But yes they are brilliant. Thank you.”

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Posted 3 years ago

Hey Christina, 👋🏼 Thank you so much for this feedback, we greatly appreciate this! 😃 we are so happy to hear on the other hand that you thought it was brilliant! 🥳 Thank you for choosing Boomf! ✨💗

Posted 3 years ago

“When my partner opened the box there was PUFF of confetti!! All fell on the floor....disappointed and i would not recommend or but again.”

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Posted 3 years ago

Hello Mason , 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 3 years ago

“We were a little disappointed with the boomf card, if you don't pull the tag all the way off in one go the card doesn't pop out!!! So the surprise was a little flat. We had to point out to the recipient that they must need to pull the tag all the way off then it might work!! Not sure I would pay this sort of money again.”

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Posted 3 years ago

Hello Sue , 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 3 years ago

“So very disappointed. Bought it for my sister's 70th birthday. She saw the loose confetti in the envelope and instantly knew what to expect.”

Helpful Report

Posted 3 years ago

Hey there , 🙋🏼‍♀️ we are so happy you loved your experience with Boomf! 🥳😃 Thank you so much for this review and for choosing Boomf for your special occasion! ⭐️💕

Posted 3 years ago

“No receipt with product delivered or no instructions which were required in order to understand how product works”

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Posted 3 years ago

Hi Will , 👋🏼 We are so deeply sorry that you have had a terrible experience with us, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 3 years ago

“Sweet gift however I wanted it delivering to me not my other half but although I had thought I’d been able to change the delivery name to mine it still had his name on the front so he then opened it before ‘the’ day and I missed him open it. GUTTED 😞”

Helpful Report

Posted 3 years ago

Hey Liz, 👋🏼 We are so deeply sorry that you have had a terrible experience with us, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 3 years ago

“Bit dissatisfied with the operation of the card ! It didn't 'explode 'like the advert!the confetti just fell out without noise or pressure. Would have been a good price if it had worked.”

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Posted 3 years ago

Hello Peter,🙋🏼‍♀️ We are so happy and delighted to see your review! 🤩 We are so happy that you were happy with the delivery! 🥰 Thank you for choosing Boomf! ✨💗

Posted 3 years ago

“The card was lovely but unfortunately we only went with boomf for the butterfly and it was more like a dead moth that did nothing. Disappointed and won't use again.”

Helpful Report

Posted 3 years ago

Hello Joanne , 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 3 years ago

“Really disappointed as the box never popped out and the confetti didn't either when opened!!”

Helpful Report

Posted 3 years ago

Hello Rebecca, 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 3 years ago

“Didn't work as well as you see on t.v a lot of money for a failure.”

Helpful Report

Posted 3 years ago

Hello Jackie , 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 3 years ago

“A little bit disappointed thought it would’ve been a bit bigger”

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Posted 3 years ago

Hello Scott, 🙋🏼‍♀️ I’m so sorry to wasn’t as expected! 😔 Thank you for your feedback and we will see what we can do to improve that! 🥰✨💕

Posted 3 years ago

“The pictures chosen were lined up onscreen but when Boomf recieved they were out of line heads cut off etc”

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Posted 3 years ago

Hello Gillian , 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 3 years ago

“I was impressed with the delivery time 👍🏻 Sad to say it didn’t pop when first pulled ... we had to try and reset it,without the confetti for it to pop properly the second time .. but it was fun ..”

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Posted 3 years ago

Hello Pearl , 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 3 years ago

“My gift and card was a day late but I appreciate it was due to the covid delay with the post”

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Posted 3 years ago

Hi Lisa, 🙋🏼‍♀️ We are so sorry to hear that it was was late, however we hope that you still loved your Boomf product! 🥰💗

Posted 3 years ago

“Should have been clearer how it was packaged and where to send (direct to recipient) - site info currently implies there is another envelope inside which can be posted which isn’t the case. No invoice or receipt in there so no need not to send direct? In fact just have to pay postage twice as a result.”

Helpful Report

Posted 3 years ago

Hello Carmel, 👋🏼 We are so deeply sorry that the packaging was not clearer for you and you had to pay for postage twice, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 3 years ago

“Unfortunately the first order for 9 photo marshmallows I ordered went astray. This was very disappointing as they were for my daughters birthday. You remade them and they were delivered today 5 days late but she was very happy with them. I will definitely order from Boomf again.”

Helpful Report

Posted 3 years ago

Hello Amanda, 👋🏼 We are so deeply sorry that you have not had the best experience with us, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔💗

Posted 3 years ago

“Website very easy to use and upload photos. Card was made and delivered quickly. Sadly the cannon didn't really work and the confetti just sort of fell onto the floor but my goddaughter still enjoyed it.”

Helpful Report

Posted 3 years ago

Hello Jade , 👋🏼 We are so deeply sorry that the product has not worked the way it was meant to, if you email us on hello@boomf.com with details on your order and we will of course make sure we can rectify this dilemma! 😔We are happy to hear on the other hand that you did find the website easy to use! 🥰💗

Posted 3 years ago

“Great product, but if I buy a Valentine’s Day product, I expect it to either be sent to be received on Valentine’s Day, or say “Do not open until Valentine’s Day ....”

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Posted 3 years ago

Hi Ben, 🙋🏼‍♀️ We are so happy to hear that you thought out product was great, thank you so much for this feedback! Thank you for choosing Boomf! 🤩💕

Posted 3 years ago

Boomf is rated 4.0 based on 5,308 reviews