Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,308 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,308 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 5 working days to arrive so order early My daughter loved the surprise but I think the designs could be prettier”

Helpful Report

Posted 3 years ago

Sorry to hear that Sarah! We appreciate your feedback and will pass this on to the rest of the team

Posted 3 years ago

“It opened up one side easier than the other so recipient didn’t get the confetti or surprise as good but she loved the box it’s self with words an photo on.”

Helpful Report

Posted 3 years ago

Oh no Gillian! We're glad she loved the card but sorry it didn't pop correctly! :(

Posted 3 years ago

“Sorry but I was a bit disappointed to be honest. The confetti was all stuck together so came out in one lump rather than how it shows in the advert.”

Helpful Report

Posted 3 years ago

Oh no Jacqueline! Could you drop our Customer Support team a quick email to hello@boomf.com with your order details and we'll look into this for you! 💫

Posted 3 years ago

“The delivery of the boomf was good and great packaging, however the boomf card didn’t really explode and was a bit of a let down. The confetti all stayed in the packaging and it was slow to pop out. It has made me reconsider buying one again in the future if I’m honest.”

Helpful Report

Posted 3 years ago

Sorry to hear that Lucy. Please could you drop us an email to hello@boomf.com with your order details and we'll look into this right away! 💫

Posted 3 years ago

“Box was a lot smaller than expected”

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Posted 3 years ago

We're sorry to hear that but thank you for your feedback we will pass this on to the rest of the team 🙂

Posted 3 years ago

“I ordered 3 explosive cards on the 7 November, for the 13th November costing £28.96. Only TWO arrived I have emailed yourselves no reply. The cards I ordered were the 2 square box which is quite small and the long exploding one. I was pleased with them, but disappointed that they failed the 3rd card and also failed to answer my request for a refund. So for me not trust worthy”

Helpful Report

Posted 3 years ago

Hi Brenda, I am so sorry to hear about this! 😔 I have had a look at your order on our system and it appears it only contains 1 boomf bomb and 1 cannon card. Please could you call our customer service number on 01183 218 921 as we would really love to resolve this for you 😇

Posted 3 years ago

“I liked it, not bad.”

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Posted 3 years ago

Thanks Manisha, I'm so happy you are satisfied with your Boomf experience. 🦄🌸🦄💜

Posted 3 years ago

“Nothing special. Over priced”

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Posted 3 years ago

Thanks for the feedback about the price 🙏💕 We are constantly improving our products and services based on the feedback we receive, I have taken a note of this to pass on. 🙌😊

Posted 3 years ago

“Expensive considering the size of the product and paper quality poor.”

Helpful Report

Posted 3 years ago

Thanks for the feedback about the quality of your gift Michelle 🙏💕 We are constantly improving our products and services based on the feedback we receive, I have taken a note of this to pass on. 🙌😊

Posted 3 years ago

“Arrived 4 days late”

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Posted 3 years ago

🚚 We are sorry to hear your item took a while to arrive we have now sent you an email

Posted 3 years ago

“Conferti effect doesn't really work.”

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Posted 3 years ago

Paloma, I am so sorry your gift didn't "Boomf" 🎉🤦‍♀️ I understand how disappointing this must have been for you. 😢 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 3 years ago

“I was quite disappointed when I saw what my granddaughter got for the money I spent, it looked much nicer on line than in real life”

Helpful Report

Posted 3 years ago

Frances, I am sorry to hear you are disappointed with the quality of your Boomf gift. This is far from the experience we had intended for you. I would love to get this resolved right away 😀 Could you please email us at hello@boomf.com with your order number, and explain in more detail what was wrong with your gift. 💕

Posted 3 years ago

“The excitement of the boomf part was there but thought it was a little overpriced for the stuff inside. I expected more if I'm honest”

Helpful Report

Posted 3 years ago

Thanks for the feedback about the price Jenny 🙏💕 We are constantly improving our products and services based on the feedback we receive, I have taken a note of this to pass on. 🙌😊

Posted 3 years ago

“The boomf didn't go off I'm not sure if I was being a bit careful. But apart from that fine”

Helpful Report

Posted 3 years ago

Oh no Jane, I am so sorry your gift didn't "Boomf" 🎉🤦‍♀️ I understand how disappointing this must have been for you. I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 3 years ago

“My order hasn't arrived yet, but it looks great online.”

Helpful Report

Posted 3 years ago

Daisy, I am so sorry your gift has got lost on its journey to you. Looking at your order I can see we dispatched it on time and it should have been delivered by 12 November at the latest. 🤔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 3 years ago

“Everything I received was great, but I didn’t receive the box itself.”

Helpful Report

Posted 3 years ago

That's disappointing to hear Louis! Would you mind sending us a quick email with your order details to our customer support team at hello@boomf.com so we can look into what happened to your boomf? Many thanks, Team Boomf 💫

Posted 3 years ago

“Lovely idea but the envelope was wet and the boomf was therefore a bit of a damp squib”

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Posted 3 years ago

We are sorry to hear this Suzy. An email has been sent so we can look into this for you 😁🙃

Posted 3 years ago

“Other than the horrendous cost of next day delivery which doubled the cost if the card. The card itself was well printed but the expected exploding effect was very feeble”

Helpful Report

Posted 3 years ago

Thanks for your feedback Alison 😊👍🏼

Posted 3 years ago

“Was not enough confetti. Thought it would cover her like the adverts”

Helpful Report

Posted 3 years ago

Thanks for your feedback Abbie 😊👍🏼

Posted 3 years ago

“It would have been excellent had the card actually exploded like it should have done”

Helpful Report

Posted 3 years ago

We are so gutted you did not get the full confetti explosion💥 We have sent you an email

Posted 3 years ago

Boomf is rated 4.0 based on 5,308 reviews