Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,308 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

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Metrics

4.0

Based on 5,308 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perforated area was not Perforated enough causing the card not bursting into life and therefore spoiled the surprise!”

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Posted 3 years ago

Sorry to hear that! Please could you drop us an email to hello@boomf.com with your order details and we'll look into this for you! ✨

Posted 3 years ago

“Excellent idea but the boomf birthday box very small for the price you pay.”

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Posted 3 years ago

We're sorry to hear that but do appreciate your feedback, we'll pass this onto the rest of the team 🙂

Posted 3 years ago

“Had a delaying with the shipping, there was then no need for a boomf as it didn’t arrive in time! :(”

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Posted 3 years ago

So sorry to hear that! Could you email us your order number to hello@boomf.com and we'll see what we can do to resolve this 🙂

Posted 3 years ago

“The gift box contents and the flutterfly card were really good. Unfortunately the confetti did not shoot out at all.”

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Posted 3 years ago

Oh no Alison, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 3 years ago

“On the whole, I love your cards. But, I sent a special one, to Australia, which arrived with a broken butterfly. Very disappointing. I contacted you and corresponded with a person called Jake. He offered to resend the card. I said that would be okay, but have heard nothing more, despite my attempts to find out, if a card had been resent. I'm still none the wiser.”

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Posted 3 years ago

Sorry to hear that, could you drop us an email to hello@boomf.com and we'll look into this for you :)

Posted 3 years ago

“Loved my marshmallows too good to eat”

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Posted 3 years ago

Thank you for your lovely review Aylisha! We would highly recommend eating the mallows, they taste even better than they look 😊🍭💖

Posted 3 years ago

“Slow postage. I mean the card is yet to even arrive but I’ve been asked to leave a review so they must be confident it’s arrived. It was shipped Monday and told 1 to 3 working days and it’s now Saturday so...”

Helpful Report

Posted 3 years ago

Oh no, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 3 years ago

“Still not received I know delayed but Monday”

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Posted 3 years ago

Oh no Iwin, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 3 years ago

“I appreciate that there are postal problems at the moment, but the card we ordered that left on the 18th to arrive on the 20th did not arrive until today the 23rd. Paid over and above for a confirmed delivery date.”

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Posted 3 years ago

Oh no, we are so disappointed to hear this! Please could you reach out to us at hello@boomf.com with your full order details and we will look in to this for you right away 💖

Posted 3 years ago

“I ordered the personalised marshmallows for my sons birthday. They arrived quickly and look great. I personally didn’t like the tasks of them. They didn’t taste like shop bought ones, and they were a little bitter. This could have been the colouring. Although they looked good, I wouldn’t buy them again.”

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Posted 3 years ago

Oh no Jody! This should not be the case at all, We are so sorry to hear this! Please could you reach out to us at hello@boomf.com with your order details and we will look in to this for you right away 💖

Posted 3 years ago

“Very very disappointed, bought a confetti boxed one for my son's birthday as a surprise definitely that ok, as it was the wrong one sent, I was more upset than my son. Anyway boomf have kindly addressed its there fault and have apologised, and I have my original one coming 3wks later and a voucher code I can use. Not sure if I'll use again.”

Helpful Report

Posted 3 years ago

Hi Norma, I am so sorry for the mix up with your orders but I can see our customer service team did resolve this for you. We are so glad your gift was loved! 😀

Posted 3 years ago

“Got the item very quickly, that was great However I witnessed my husband open the item and he didn't do anything wrong but it didn't ping open, very disappointed - damp =squib!”

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Posted 3 years ago

I am so sorry your husbands gift failed to Boomf! 🙈 I understand how upsetting that must have been, especially when it's out of your control. I would love to get this resolved right away 😀 Could you please have a look at your email, I have just dropped you a message so we can get this sorted. 💕

Posted 3 years ago

“I ordered 2 boxes for my twin niece and nephew and neither exploded as expected they were pretty disappointed so therefore I probably won't order again or recommend to anyone”

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Posted 3 years ago

Liz, I am so sorry both of your gifts failed to Boomf! I understand how upsetting that must have been, especially when it's out of your control. I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 💕

Posted 3 years ago

“Bit smaller than expected but my grandson enjoyed it, glad I put the date earlier than I wanted to get there on time.”

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Posted 3 years ago

It's fab to hear you grandson loved his Boomf surprise. 🤩 My apologies if it arrived a little later that expected!

Posted 3 years ago

“Good card however delivery took long for some reason.”

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Posted 3 years ago

I am so sorry your gift arrived late. Looking at your order I can see we dispatched in on time. However, as explained on our shipping pages we are currently experiencing delays with the delivery service due to COVID-19. We have been asking for people to wait just a few more days for their gift to be delivered due to those circumstances. 💞

Posted 3 years ago

“Love the confetti bit and the card quality is good but I would say it is over priced”

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Posted 3 years ago

Naomi, thanks for the feedback about the cost 🙏💕 We are constantly improving our products and services based on the feedback we receive, I have taken a note of this to pass on. 🙌😊

Posted 3 years ago

“Barely shot confetti up. Bit disappointing but the card was well made.”

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Posted 3 years ago

Oh, I am sorry to hear that the confetti didn't shoot up enough 😔we do appreciate your feedback as this is something we can look into. We are pleased that you have said the card is well made, so thank you David😁🎉😁

Posted 3 years ago

“Unfortunately my husband opened the card too slowly for the full effect - no confetti explosion. I put the confetti back in the envelope and collapsed the card and let my 2-year-old try - worked better the second and third time!”

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Posted 3 years ago

Loving that a 2yr old can achieve a better explosion! 🥳🤣🥳🎉🎉This did make us laugh Priti 🤣🤣

Posted 3 years ago

“Very disappointed - it did not explode all the confetti in the box”

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Posted 3 years ago

That is such a shame to hear Sue, we are sorry to hear that boomf didn't work as it should have, why didn't you get in touch at the time??!! 🙈🎉🙈🎉

Posted 3 years ago

“Excellent card but everyone now knows that they will 'explode'so the element of surprise is not there anymore due to tv advert !!”

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Posted 3 years ago

Oh dear, we hear what your saying. Time for us to getting thinking, I think Melanie🤔🤔🎉🎉🤔🤔

Posted 3 years ago

Boomf is rated 4.0 based on 5,308 reviews