Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing to find there wasn’t an envelope! I had to give the card in the original envelope that was addressed to me!”

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Posted 4 years ago

Thanks for your feedback Audrey 😊👍🏼😊👍🏼 We are currently looking into adding an extra envelope with the card.

Posted 4 years ago

“Didnt shoot propely”

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Posted 4 years ago

We are so upset to hear this 😭💔 We have sent you an email this morning 😊👍🏼😊

Posted 4 years ago

“Great pictures but did not pop out as expected and confetti stuck together”

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Posted 4 years ago

😳 We are so gutted you did not get the full confetti explosion💥 We have sent you an email to rectify this.

Posted 4 years ago

“Bit of an anti climax to be hi est”

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Posted 4 years ago

Ohh nooo we're sorry to hear that Gem! 💔 We have sent you an email and we will see what we can do to help 🙂

Posted 4 years ago

“Bit of a let down if I'm honest - wouldnt order again - think they are over priced -”

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Posted 4 years ago

We're really sorry to hear that Terrie 💔 we have sent you an email about this and we would love to see what we can do to help 🙂

Posted 4 years ago

“Bought for my niece but didn't really explode so confetti didn't do much....”

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Posted 4 years ago

😢😭😢 Sorry to hear this Lisa. We have emailed you about this 😊

Posted 4 years ago

“Didn’t boomf as well as expected. Wouldn’t buy again”

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Posted 4 years ago

Ohh noo! 💔 We're so sorry to hear that Kerry! We have sent you an email about this and we will see what we can do to help 🙂

Posted 4 years ago

“it was not easy to put a picture and write on the front cover which was a little disappointing. Also when getting it delivered would of been nice to have the option to get sent to the buyer (me) then for me to give it. I had to carefully open it then put into another envelope. Part from that fine.”

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Posted 4 years ago

Hey Anita 😊👋🏼😊 thanks for the feedback. Unfortunately at the moment not all of our cards come with extra envelopes but this is something we are looking into

Posted 4 years ago

“Very over priced for this product for a card that was less quality than moonpig. Will not be purchasing again”

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Posted 4 years ago

Miranda, I'm so sorry to hear that you were disappointed with the quality of your order. 😔 If you're able to, it would be helpful to see a couple of images of the bad quality that you are describing. Could you please email us at hello@boomf.com with your order number and either a description, or photos of the gift you received. 🙏 We are constantly improving our products and services based on the feedback we receive, I have also taken a note of this to pass on. 💕😊

Posted 4 years ago

“Had difficulty trying to correct mistakes I’d made in messages and it kept going to what I’d already written.”

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Posted 4 years ago

We are very sorry to hear you had probe,s whilst creating your order. We do have a live chat available and phone line which can be used if you are struggling whilst pacing your order. We do hope your order is thoroughly enjoyed 😊

Posted 4 years ago

“Didn’t pop out like the videos.”

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Posted 4 years ago

😳 We are so gutted you did not get the full confetti explosion💥 Please email us at hello@boomf.com so we can look into this for you 😊

Posted 4 years ago

“Lovely card but my daughter filmed my granddaughter opening it and the butterfly just fell out it didn’t flutter or fly very disappointed it wasn’t prepared for the card Very disappointed”

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Posted 4 years ago

We are very sorry to hear this!! 😢💔 We have reached out to you via email to follow up on this for you 🦋🌈

Posted 4 years ago

“Hasn’t been delivered”

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Posted 4 years ago

Ian, I am so sorry your gift has got lost on its journey to you. 😔 Looking at your order I can see we dispatched it on time and it should have been delivered by 11 September at the latest. 🤔 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Cards all look brill on the website but don't live up to expectations I am afraid.”

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Posted 4 years ago

Mary, my sincerest apologies that your are disappointed with your Boomf experience. 😔 This is far from the experience we had intended for you! 🤦‍♀️ I would love to get this resolved right away 😀 Could you please email us at hello@boomf.com with your order number and explain in more detail what was wrong with your gift. 💕

Posted 4 years ago

“Card was great but the chocolate very cheap quality not worth the money”

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Posted 4 years ago

Thanks for the feedback about the quality of the chocolate Josh 🙏💕 We are constantly improving our products and services based on the feedback we receive, I have taken a note of this to pass on. 🙌😊

Posted 4 years ago

“Well made and a very clever concept. Thankyou. My daughter liked it. Just quite expensive that’s all. Thanks again.”

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Posted 4 years ago

Thanks Anne, I'm so happy you are satisfied with your Boomf experience. 🦄🌸💜🦄💜🌸💜🦄💜🌸🦄

Posted 4 years ago

“I was very pleased with the quality of the cards but on two occasions the card failed to fulfill its criteria a butterfly card which the butterfly did not fly and the other previously ordered card did not pop open but otherwise it great.”

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Posted 4 years ago

🦋💔🦋💔 Sorry your butterfly was broken H We have sent you an email

Posted 4 years ago

“Rather underwhelming. I bought the pamper box but disappointed when the recipient opened it. There was a pathetic flurry of confetti without the excitement of the advertised explosion”

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Posted 4 years ago

Diana, I am so sorry your gift box didn't "Boomf" 🎉🤦‍♀️ I understand how disappointing this must have been for you. 😢 I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“The box didn't pop so quite disappointing. The picture quality was amazing, but I presume people buy a boomf for the pop and reaction.”

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Posted 4 years ago

😟😢 We are sorry to hear it did not pop. We would like to solve this for you so could you 📧 us at hello@boomf.com with your order details ❤️🤗❤️

Posted 4 years ago

“They were smaller than I thought. Also disappointed that they don’t come with their own envelope.”

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Posted 4 years ago

Hi Susan Thanks for your feedback. It will be passed over to the relevant team 👍🏼🙂

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews