Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was really good and kind. Good price, excellent product.”

Helpful Report

Posted 5 years ago

That is really lovely to hear! Always happy to help! Thank you for choosing Boomf :)

Posted 5 years ago

“Fantastic something different from the usual card it arrived 12Feb and I am waiting to see if she likes it, I think she will”

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Posted 5 years ago

That's great! We really hope she loved it!!

Posted 5 years ago

“Funny, personal gift perfect for unexpecting gift opener. Order came within two days and great quality throughout. Second time buying a product and will definitely buy again”

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Posted 5 years ago

So pleased you loved it!! That's really great to hear :)

Posted 5 years ago

“The butterfly didn’t fly out of the card nor did it fly went it was wound up again. I’m very disappointed and definitely not worth money!! I want my money back!”

Helpful Report

Posted 5 years ago

Hi there Jemima, I am so sincerely sorry to hear that! Please email your order details to hello@boomf.com and we will absolutely look into that for you. That is definitely faulty and something we would love to replace for you so you can see how great they are!

Posted 5 years ago

“Great fast & reliable service from start to finish”

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Posted 5 years ago

That's really great to hear! Thank you for choosing Boomf!

Posted 5 years ago

“I haven't gotten my card and its been almost two weeks”

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Posted 5 years ago

Hi there, our delivery times vary so depending on where in the world we are delivering to, please check our shipping times on our website: https://boomf.com/shipping If it is over the expected time, we will absolutely investigate that for you if you could email your order details to hello@boomf.com

Posted 5 years ago

“think boomf is great so far everyone been happy and surprised 👍🏼”

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Posted 5 years ago

That's great to hear! So pleased you're loving it! Thank you for choosing Boomf :)

Posted 5 years ago

“I ordered 8 business days ago. Haven't received anything in the mail. I chose the 3 to 5 business days. I was hoping to have it before valentine's day. Doesn't seem like that's gonna happen.”

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Posted 5 years ago

Hi there! I am sincerely sorry to hear that. It is likely it has been lost in the post but we will absolutely look into this for you and get this resolved. Please can you email hello@boomf.com with your order details and we will be happy to sort that.

Posted 5 years ago

“Really good quality picture printing. This is my second purchase and I’m even more thrilled! Amazing suprise gift”

Helpful Report

Posted 5 years ago

That's fantastic! So pleased you're loving them!!

Posted 5 years ago

“ITS A SCAM!!!!!! Paid for fast shipping and it never came. I emailed them and they said it should have been here and offered to send it out again???? No I want a full refund. Not another card that won’t come.”

Helpful Report

Posted 5 years ago

Hi there. I am so sorry to hear that. We would be happy to resolve this issue for you in which ever capacity you would like. We offer to re-send it to you as it is likely it has been lost in the post, and we would still like for you to receive the gift you created. However, please respond to hello@boomf.com and we can sort it for you. Many thanks.

Posted 5 years ago

“I made a mistake in the names I included (forgot To include lol) in message in the card. I emailed straight away and Will was able to cancel in in time before it reached the printers. Quick and professional response which saved the day and allowed me to include everyone in the birthday card. Which btw my friend loved along with her pop up unicorn and unicorn mood light. Will defo be using boomf again!!!!”

Helpful Report

Posted 5 years ago

That's really great to hear! Thank you so much Heather, and so pleased to hear your friend loved her order!

Posted 5 years ago

“My order didn't arrive , when i3 contacted Boomf they informed me that it had been returned to them, but they had failed to tell me. I was informed that they could not re-send it and if I wanted to re-order it, they could give me a 25% discount! There was absolutely no way that they could refund or re-send the card for me. Not great customer service for a very expensive card that never got there!”

Helpful Report

Posted 5 years ago

Hi there. I am very sorry to hear that. We will be happy to look into this for you to find out why it wasn't delivered and see if we can help further. If you could email your order number to hello@boomf.com, we will be happy to look into that

Posted 5 years ago

“Always on time and great fun!”

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Posted 5 years ago

So pleased to hear that! Thank you for choosing Boomf! :)

Posted 5 years ago

“Brilliant - everyone loves the personalised marshmallows”

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Posted 5 years ago

That's great!!! They are delicious too! Really pleased you all love them!

Posted 5 years ago

“Great fun cards my 23 year old son opens it and SH## him self so funny..👍”

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Posted 5 years ago

We LOVE those reactions! So pleased to hear that!

Posted 5 years ago

“Quick and easy spot on”

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Posted 5 years ago

That's really lovely to hear! Thank you for choosing Boomf :)

Posted 5 years ago

“Quick easy and fast delivery! Great product!”

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Posted 5 years ago

That's great! So pleased you love it!

Posted 5 years ago

“Amazing present for important people! 😊 Always make laugh!”

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Posted 5 years ago

We are so pleased you're loving them Gabriele! Thank you for choosing Boomf :)

Posted 5 years ago

“Great service, quick delivery and very unique gifts!”

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Posted 5 years ago

So pleased you're enjoying them! Thank you!

Posted 5 years ago

“i placed an order almost 3 weeks ago and have not received the item. I emailed them and have not gotten a response. The last day I was able to track the item was 7 days ago and now there is no tracking information. the worst customer service ever.”

Helpful Report

Posted 5 years ago

I am really sorry to hear you haven't received your order yet but depending on your shipping time, we would need to check and see when your delivery is due. Could you email us on hello@boomf.com with your order details and we can check and see when to expect it. Tracking times are also confirmed on our website, so I hope that helps too! Thank you, we really hope you love your order.

Posted 5 years ago

Boomf is rated 4.0 based on 5,311 reviews