Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks like I'll be commenting the same post as everyone else! Ordered on January 30th for Valentine's day card and still haven't received it and it is the 12th of February! So disappointed won't fall for this scam again! Someone needs to report this site!!”

Helpful Report

Posted 5 years ago

Hi there, can you email us with your order details to hello@boomf.com and we can confirm when to expect your order. Please be assured we will do everything we can to ensure you have your gift :)

Posted 5 years ago

“I ordered 3 Boomf cards with animals inside. Absolutely nothing happened when the card was opened. Was pretty frustrating. The Boomf bomb we ordered was awesome! Popped right out! After posting a review customer service contacted me and helped me. Best customer service I have ever experienced! Thanks so much!”

Helpful Report

Posted 5 years ago

That's really great to hear! I am so sorry about your order with our wild cards and really pleased to hear we sorted that for you! Thank you for choosing Boomf :)

Posted 5 years ago

“I did not place an order yet I received and email to say I did as well as irritating email adds”

Helpful Report

Posted 5 years ago

I am sorry to hear that, you can unsubscribe to these emails, we do just like to keep our customers updated with the offers and exciting events we have coming up. Please do let us know if we can help with anything though! Kindest regards, Rebecca

Posted 5 years ago

“I’m currently on active orders for the Air Force and wanted to get my boyfriend a card and chocolate for Valentine’s Day but it’s now been 9 days with no updates... I’ve emailed them but haven’t received a response. I highly recommend not ordering from this website... I feel like I got scammed.”

Helpful Report

Posted 5 years ago

Hi Madeline, I am so sorry to hear that. We are responding to emails back to 24 hours ago so you definitely should have had a response. Could you check your SPAM inbox as our response may have been pushed in there. We really would like to help you, so if you could have a look, or give us a call we will definitely be able to look into that for you!

Posted 5 years ago

“Utter rubbish. Promised delivery by a certain date, took my money. Missed date by a WHOLE WEEK. To make matters worse they sent chocolate with a best before date in DECEMBER 2019. It is now February! Disgusting.”

Helpful Report

Posted 5 years ago

I am so sincerely sorry to hear this. I cannot apologise enough, and please know this is not the level of service we strive to deliver, and do deliver. If you would be happy for us to look into this again for you, we would really like to show you the experience you should have received initially. If you could email your order number to hello@boomf.com we will look into that for you. Kindest regards, Rebecca

Posted 5 years ago

“Absolutely nothing happened !! Massive letdown and a waste of money.”

Helpful Report

Posted 5 years ago

I am so sorry to hear that Barbara. If the product didn't work as it should have, we will absolutely look into this and resolve the issue. If you could email hello@boomf.com with your order details, we can look into that. I am so sorry again.

Posted 5 years ago

“I wish I had come across this site a while ago and see I am not the only one this has happened to. It is clear to see that this company should change their shipping strategy as it is clearly not effective. Ordered my card over 10 days ago and paid for 2-5 day shipping and still no sign of my order.”

Helpful Report

Posted 5 years ago

Hi Alex. We are constantly reviewing this and making sure it is the best it could be but we will definitely look into this again for you. I would really appreciate it if you could email your order number to hello@boomf.com and we will be able to look into that for you. I am really sorry to hear about the delay.

Posted 5 years ago

“Ordered two cards. I got my boomf bomb in 4 days and I'm excited to see their reaction! I also ordeded cannon and hoping it'll arrive in the mail soon! Thank you and good luck to everyone!”

Helpful Report

Posted 5 years ago

You're more than welcome, so excited for you to open it! Thank you for choosing Boomf :)

Posted 5 years ago

“Excellent service!”

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Posted 5 years ago

That's great! Thank you so much, we really hope you love your gift!

Posted 5 years ago

“Loved it 😁 Arrived very quickly by post Mums Birthday today 25/01/20 She peeled back the paper and we thought Oh Nooooooo Then Boomf! In your face lol Cube popped out and confetti all over 😂 Very clever design Have recommended u guys on Facebook 😘😘😘”

Helpful Report

Posted 5 years ago

Haha love this! So pleased you both loved it! Thank you so much for choosing Boomf!

Posted 5 years ago

“Saw this company as an advertisement on my social media. Looked interesting and thought it would be nice to do for my fiances birthday... boy was I WRONG. They do not provide any helpful shipping information and do not offer much assistance. I alerted them I haven't received my order so they just reordered the gift after I told them the occasion has passed and I am still waiting on BOTH items to come. I DO NOT recommend this company to anyone. Seems to be just a money pit. Very disappointing.”

Helpful Report

Posted 5 years ago

Hi Logan. I am so sorry to hear that. Please be assured we really do our best to ensure everyone loves their experiences with their Boomf gifts. We have made our website really clear with shipping times and costs, put it at the top of our homepage and ensured details are on the order confirmation. We hope you feel this is clear. We can offer alternatives if the time has passed so I am very sorry to hear that. Kind regards, Rebecca

Posted 5 years ago

“I wasn't sure at first how the Boomf Bomb worked. When my daughter pulled the tab back it was a bit slow to go off. It was OK the cube and confetti popped out but not with a great boom. Different but expensive.”

Helpful Report

Posted 5 years ago

Hi Janet. I am so sorry it was not what you were expecting. We expect the best experience for all of our customers so please do let us know if this was not the case and we will see if we can help you further to rectify that. If you could email us with your order number to hello@boomf.com, we can look into that!

Posted 5 years ago

“I placed a order yesterday and I haven’t had a email to verify do u know what that could be ? My emails is right so I know it can’t be that”

Helpful Report

Posted 5 years ago

Hi there. I very much hope you received the email following your order. Sometimes our emails get moved into SPAM boxes so it would be worth checking there as the are sent automatically for you once the order has been placed. Really hope you loved your Boomf order!

Posted 5 years ago

“I placed an order on the 18th of December I still haven't received it, it's 13rd of January. I was told the previous order was probably misplaced so they placed a new order. I asked them now much time it'll take once it's shipped they said it'll take upto 2 weeks. It clearly says it takes 6-9 days to be delivered once shipped , will never place an order from boomf again.”

Helpful Report

Posted 5 years ago

Hi there, We are sorry to hear that your original order did not arrive on time and thank you for being patient whilst your replacement is on its way to you. Although our delivery service is usually very reliable, there is always a very small chance of orders being delayed or lost altogether. We rely on our delivery partners to successfully delivery our lovingly made gifts and when there is an issue we try to resolve as quickly as efficiently as we can. Would you email us and we will make sure you know when you replacement is expected. We look forward to hearing from you, Kind regards, Team Boomf

Posted 5 years ago

“Ordered 2 cards only one came. I was issued a refund for the one that didn't come. The recipients enjoyed them”

Helpful Report

Posted 5 years ago

Really sorry to hear you hadn't received your second gift. Really pleased you enjoyed them though :)

Posted 5 years ago

“Ordered a boomf and it never came. Emailed and called just to receive an apology and no real action. I Commented on their post suggesting people should read these reviews before considering buying their products and my comment was deleted. Trying to hide the fact that this company has absolutely horrible service. Don’t bother buying anything from boomf unless you want to throw your money away.”

Helpful Report

Posted 5 years ago

Hi there. I am really sorry to hear you haven't had a good experience with us. We would really like to rectify this with you. If you could possibly email us on hello@boomf.com with your order details we will definitely review this. I am really sorry to hear you feel you haven't been properly helped. Warm regards, Rebecca

Posted 5 years ago

“It did not go boomf when opened .”

Helpful Report

Posted 5 years ago

Hi there! I am so sorry to hear that! We obviously want the best experience for all our customers. If you could email hello@boomf.com with your order number, we would be happy to look into that and see what we can do to help you. I am so sorry again

Posted 5 years ago

“yesterday i ordered a wild card but accidentally chose the wrong shipping method. I made and ordered a new card today. I wanted to cancel the previous one, but that seems to be impossible, while the terms of condition state that it can be canceled if the card has not yet been sent. I have sent an email but unfortunately due to the crowds it cannot be answered on time. today I also received an email that they were both sent. too bad now I pay double ... maybe it is handy that if something is not possible it should not be put in the terms of condition. Order number card I wanted to cancle: 7AA35923”

Helpful Report

Posted 5 years ago

Hi Annemarie, I am sincerely sorry to hear that! I can see that we have since refunded you and responded to your enquiry, I am just very sorry we didn't get to the order in time to cancel. My sincere apologies. Rebecca

Posted 5 years ago

“Ordered a Boomf bomb for my boyfriends birthday on November 29th, his birthdays today and it’s been almost 2 weeks and still haven’t gotten it.”

Helpful Report

Posted 5 years ago

Hi, we are sorry to hear your order has not arrived. Please contact us at hello@boomf.com and we will loo into this for you.

Posted 5 years ago

“It’s been more than 7 days now n I still haven’t gotten my order and I payed extra for fast shipping I also haven’t receive my refund on the first purchase I was suppose to receive after contacting.”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear you have not had a good experience. Could you please contact us at hello@boomf.com with your order details so we can look into this for you. Regards Team Boomf

Posted 5 years ago

Boomf is rated 4.0 based on 5,311 reviews