Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

Write Your review

Tell us how Boomf made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My boyfriend's birthday was November 9th. I ordered his card almost 2 weeks in advance since they said tracked delivery was 2-5 days. It's now November 19th and still haven't received the card. So, if you plan on ordering from them order way in advanced.”

Helpful Report

Posted 5 years ago

Hi Erika, We are sorry to hear your cards where delayed, We rely heavily on the postal and courier services to ensure your parcel is delivered as anticipated. Please contact us at hello@boomf.com so we can work with you to rectify this. Kind regards Team Boomf

Posted 5 years ago

“I ordered a Boomf box in September. It is currently November and I have not received anything. I have given up trying to get my money back as their site does not provide any info on how to go about getting a refund. I do not recommend purchasing this product especially if you live outside of the UK/US.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear you have not received your order. Please contact us at hello@boomf.com with the order information and we will look into this for you. Apologies once again Team Boomf

Posted 5 years ago

“I had ordered 2 boomf boxes and it has been over 3 week but none of them has articles yet. They were for a special ocassion but they have ruined it. It was such a waste of money! Never order in again and also spreading the word.”

Helpful Report

Posted 5 years ago

Hi, Weare very sorry to hear your order did not arrive intime for your special day. Please send your order details over to hello@boomf.com so we can look intot this for you. Kind Regards Team Boomf

Posted 5 years ago

“My order was created on 8 Oct and was told it will arrive by 12days, and it's 15 Nov today but still no news of my package. Emailed boomf but have yet to receive any help. :( feeling like I got scammed”

Helpful Report

Posted 5 years ago

Hi Eliora, We are sorry to hear there was a delay in recieving your order, I can see our customer service team have worked with you to rectify the situation. Thank you for your patience Team Boomf

Posted 5 years ago

“I paid extra for the USA Domestic Tracked Shipping (cost about 3 dollars extra, and said 2-5 business days). Not only have I still not received the package that I ordered on November 3rd (9 days ago!), but I have sent a message to their FAQ email two days ago, and I still haven't gotten a response other than a "Thanks for your inquiry" email (just a confirmation reply). If I could give a zero star, I would. I am absolutely unsatisfied.”

Helpful Report

Posted 5 years ago

Hi there, We're sorry for the delay in answering your email. We have been working through a period of high correspondence. As such our response times have extended to well beyond the targets we set ourselves. Please accept our further apology for the delay in recieving your package. If you have still havent recieved a response please contact us at hello@boomf.com Kind regards Team Boomf

Posted 5 years ago

“Not only did the package arrive late, but the confetti didn’t even pop out.. what a waste of money!! I’m super disappointed”

Helpful Report

Posted 5 years ago

Hi Amy, Please accept our apologies for the issues with your order. We would like to discuss this with you, please contact us at hello@boomf.com with your order details. Kind regards Team Boomf

Posted 5 years ago

“Where is my package ? I have an event in 2 days and I have not received. Y package. Tracking code : 802559130229098028”

Helpful Report

Posted 5 years ago

Hi Dheeraj, Sorry to hear your order did not arrive in time for your event. Please contact us at hello@boomf.com if you have not already and we will look into this for you. Kind regards Team Boomf

Posted 5 years ago

“Really disappointed , nearly £10 spent on a boomf card for a special occasion and didn’t even pop up , only good thing is pictures were right , won’t be ordering off here again 👎🏻”

Helpful Report

Posted 5 years ago

Hi Rebecca, We are sorry to hear your card did not work as anticipated. Please contact us at hello@boomf.com so we can look into this for you. Kind regards Team Boomf

Posted 5 years ago

“I ordered 3 weeks ago and it was supposed to be here by the 22nd but I still don’t have it. Ordered a 2nd one that’s supposed to be there by the persons birthday on the 28th but I don’t hold out much hope. I have ordered stuff from India with standard shipping and received it in 2 weeks but they Boomf basically tells me it’s my fault that it’s not here because I used standard shipping. No compassion for their customers. Never will order again, $20 lesson learned.”

Helpful Report

Posted 5 years ago

Hi Cassy, I do apologise your order did not arrive on time. I am glad you were able to have a replacement sent out, If you do not feel you issues have been resolved please do get back in touch at hello@boomf.com and we will be happy to look into this for you. Team Boomf

Posted 5 years ago

“I ordered my boomf Sept 25, and have not received it yet and it’s now October 14. I even messaged boomf itself and they were pretty useless about looking into where my package is. Starting to think this whole company is just a scam and a money grab. DO NOT ORDER FROM HERE !”

Helpful Report

Posted 5 years ago

Hi Celeste, We are sorry to hear your order has not arrived and you feel our team weren't helpful in resolving this issue for you. Could you please contact us again at hello@boomf.com or leave me a message here with your order number and I will look into this for you and rectify this issue. Kind regards Team Boomf

Posted 5 years ago

“Waste of money. It didn’t even pop up. Until you make it to pop up. Very bad experience..”

Helpful Report

Posted 5 years ago

Hi Sri, We are terribly sorry to hear your card did not perform as expected. At Boomf we pride ourslves on our amazing products and our customers experience is very important to us. Please contact us at hello@boomf.com so we can work to rectify this situation for you. Regards Team Boomf

Posted 5 years ago

“The website wont even let me use my debit card”

Helpful Report

Posted 5 years ago

Hi, We are extremely sorry to hear you have had trouble placing an order with us. Please contact us at hello@boomf.com or through our live chat on our website, and we will look into the issues for you. Regards Team Boomf

Posted 5 years ago

“Absolutely brilliant. Thanks Boomf for making my gf's birthday go off with a pop.”

Helpful Report

Posted 5 years ago

I’m overjoyed to hear you are satisfied with your Boomf surprise. 🤗 Thanks 🎊 💥 🎁 💥 🎉 🎉

Posted 5 years ago

“This is like sending surprise in a box. It got a great reaction from my nephew when I sent it to him.”

Helpful Report

Posted 5 years ago

😍 I love see peoples reactions to opening their Boomf gifts 😆 I'm so happy your nephew loved his. 💫💥🔥

Posted 5 years ago

“brilliant just brilliant my nana loved it and will definitely order again.”

Helpful Report

Posted 5 years ago

Thanks James ❤️🧡💛💚💙💜

Posted 5 years ago

“I enjoyed creating this perfect suprise!! The website was easy to navigate, and I enjoyed selecting the vibrant images available. The order process - painless The gifting process - procedurally The stunned, surprised, wtf look - priceless!!!!!”

Helpful Report

Posted 5 years ago

I’m overjoyed to hear you are satisfied with your Boomf experience from design to delivery. Thanks Zane🦄🌸💜🦄💜🌸💜🦄💜🌸🦄

Posted 5 years ago

“Ordered one of their cubes after seeing they had upgraded their 'pop' and ours definitely worked! Nothing like hitting your little brother in the face for his 21st birthday! Thanks Boomf for him jump and for the speedy delivery too.”

Helpful Report

Posted 5 years ago

Yes Danny! 😍 I love seeing peoples reactions to opening their Boomf gifts. 😆

Posted 5 years ago

“Super fun! The pop had us all in hysterics. I'm now officially the best card giver amongst my friends. Boomf is my new go to for all my cards and gifts.”

Helpful Report

Posted 5 years ago

Yes! This is wonderful to hear your Boomf gift helped spread some happiness to your loved ones.❤️🧡💛💚💙💜

Posted 5 years ago

“Made my friend's birthday... it's a brilliant idea. The pop was much bigger than I was expecting (as was her squeal!) and she loved all the photos on the card. Well done Boomf - it arrived the day after I ordered too. Will be using again. Highly recommend for something surprising and fun. J”

Helpful Report

Posted 5 years ago

I'm so happy you are satisfied with your Boomf experience. Thanks Jane ❤️🧡💛💚💙💜

Posted 5 years ago

“Nice to send something different and see the reaction. Love the confetti and my son still has his card and likes to make it pop again!”

Helpful Report

Posted 5 years ago

Thanks Gemma ❤️🧡💛💚💙💜

Posted 5 years ago

Boomf is rated 4.0 based on 5,311 reviews