Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 boxes for my twin niece and nephew and neither exploded as expected they were pretty disappointed so therefore I probably won't order again or recommend to anyone”

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Posted 4 years ago

Liz, I am so sorry both of your gifts failed to Boomf! I understand how upsetting that must have been, especially when it's out of your control. I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 💕

Posted 4 years ago

“Didn’t have the picture I wanted on the box”

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Posted 4 years ago

I am so sorry your Boomf gift was not what you expected it to be! We would love to get this resolved. Could you please email us at hello@boomf.com with your order number and explain that your gift didn't have the picture wanted. 🙏 💕

Posted 4 years ago

“Lovely x”

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Posted 4 years ago

Thanks Sarah, I'm so happy you are satisfied with your Boomf experience. 🦄🌸🦄💜

Posted 4 years ago

“What a scam! I ordered mine for Valentine's day, it was sent out on the 2nd and I still have NOT received it! This is absolutely unacceptable! I finally got a response saying it would be here on the 17th! Nope! Then another response saying it got lost in the mail!? Which is it!? I should of known it was too good to be true. I would like a response on what they're going to do.”

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Posted 4 years ago

Sarah, my most sincere apologies for the trouble you experienced with your Boomf delivery. I can assure you we are not a scam. Our products are printed and hand assembled here in the UK. 😀 I can see you have been in contact with my colleague to resolve this 💞 Once again I am so sorry that your gift got lost on its journey to you.

Posted 4 years ago

“I’m really upset I customized it for my boyfriend on Valentine’s Day and got the wrong order with wrong pictures. I’ve sent the company and email and on Instagram and have not heard from them. I’m really upset with this.”

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Posted 4 years ago

Please accept my most sincere apologies for this. We are really disappointed to learn you have received an incorrect delivery 💔 I do understand how distressing and upsetting something like this can be and we take full responsibility for this. I am pleased to see you have been in contact with my colleague to resolve this. 😅 Once again, I am so sorry for the trouble you had with your Boomf gift. 💕

Posted 4 years ago

“Great idea, but card did not pop out as expected when opening the envelope. It only came out after my husband manually pushed it. Still very nice final product.”

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Posted 4 years ago

Ana, I am sorry to hear your gift didn't "Boomf" immediately. We would be happy to send you a replacement gift. Please just email us at hello@boomf.com with your order number and explain that your gift was faulty. 🙏 💕

Posted 4 years ago

“I bought my boyfriend a card for Valentine’s Day and it was so brilliant. Initially when he pulled the tab back it didn’t pop, but the delay actually made it funnier, because it was more of a surprise. We really laughed. Such a different, fun way of giving a card. It was really special, and I think we will be finding then confetti for weeks haha. Love it. Thank you”

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Posted 4 years ago

Yes Lisa! ❤️ I love seeing peoples reactions to opening their Boomf gifts. 💫💥😆 I am so pleased you are satisfied with your Boomf experience.

Posted 4 years ago

“Bit smaller than expected but my grandson enjoyed it, glad I put the date earlier than I wanted to get there on time.”

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Posted 4 years ago

It's fab to hear you grandson loved his Boomf surprise. 🤩 My apologies if it arrived a little later that expected!

Posted 4 years ago

“Well made. Delivered on time on the day requested. Excellent gift.”

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Posted 4 years ago

Thanks Caroline 🥳 I'm so pleased your gift arrived promptly. 🙌💜

Posted 4 years ago

“Very cute concept, and they do burst indeed!!!”

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Posted 4 years ago

Yes! ❤️ I love seeing peoples reactions to opening their Boomf gifts. 💫💥😆 I'm so pleased you loved your Boomf surprise.

Posted 4 years ago

“I emailed you a few days ago but haven't received a reply yet. There is no information as to how the bomb works so I opened one of them. I don't understand how the "confetti""works as one has to open the pack to find the "box" but by that time all the confetti is everywhere!! Am I missing something here?”

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Posted 4 years ago

Julie, I am sorry to hear you accidentally opened your Boomf gift. 🙈 I am pleased to see you have been in contact with my colleague to resolve this. 😁

Posted 4 years ago

“Good card however delivery took long for some reason.”

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Posted 4 years ago

I am so sorry your gift arrived late. Looking at your order I can see we dispatched in on time. However, as explained on our shipping pages we are currently experiencing delays with the delivery service due to COVID-19. We have been asking for people to wait just a few more days for their gift to be delivered due to those circumstances. 💞

Posted 4 years ago

“Really bad service, when I ordered it said it would arrive within 3 working days, 8 days later I was still waiting it finally arrived (after Valentine’s Day) I messaged customer service and they didn’t even reply. The product it’s self wasn’t that great poor quality with only a hand full off confetti. Definitely not worth the money nothing special”

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Posted 4 years ago

Carrie, I am so sorry to hear your gift arrived late. Looking at your order I can see we dispatched in on time. 😔 However, as explained on our shipping pages we are currently experiencing delays with the delivery service due to COVID-19. We had asked people to allow just a few more days for delivery due to those circumstances. 💞

Posted 4 years ago

“The recipient was absolutely over the moon”

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Posted 4 years ago

I'm so happy your Boomf gift was everything you wanted it to be. ❤️🧡💛💚💙💜

Posted 4 years ago

“Great gift.I rekommend.”

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Posted 4 years ago

Thanks Anna, I'm so happy you are satisfied with your Boomf experience. 🦄🌸🦄💜

Posted 4 years ago

“Very happy with product and was sent out to me very quick !”

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Posted 4 years ago

Thanks 🥳 I'm so pleased your gift arrived promptly. 🙌💜

Posted 4 years ago

“My recipient didn’t receive the confetti explosion experience so this was a little disappointing”

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Posted 4 years ago

Anel, I am so sorry your gift failed to Boomf! I understand how upsetting that must have been, especially when it's out of your control. I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 💕

Posted 4 years ago

“Love the confetti bit and the card quality is good but I would say it is over priced”

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Posted 4 years ago

Naomi, thanks for the feedback about the cost 🙏💕 We are constantly improving our products and services based on the feedback we receive, I have taken a note of this to pass on. 🙌😊

Posted 4 years ago

“I ordered three cards, one for my niece's birthday, one for my sister's birthday and one for my Husband for Valentine - all clearly labelled with the correct recipient- or so I thought!! Good job is was only family and not someone more removed who received my husband's valentines- saved what potentially could have been an even more embarrassing situation!!!!!”

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Posted 4 years ago

Amy, I am so sorry that your recipients received the incorrect gifts! 🙊 I have had a look at your order and can see that the names are also incorrect on our order details! Unfortunately I believe this must have happened when you were placing the order, as we are unable to edit these details. I do hope your gifts were enjoyed nonetheless. 💞🎉

Posted 4 years ago

“Excellent. Bought for my wife. She loved it. Everything about it is amazing. Highly recommended for any occasion.”

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Posted 4 years ago

Amazing, 💜🕺 I'm so pleased you loved your Boomf gift. Thanks Antony

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews