Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not get my gift for valentines however when I contacted customer service they were very friendly and reassuring and completely eliminated my disappointment with their empathy and positivity. I made up for it to partner in the evening right up till the morning”

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Posted 4 years ago

Hi, thank you for your lovely comments about our customer service team! 😍

Posted 4 years ago

“Absolutely disappointed because I never received the card and also emailed asking why I haven’t received the order never got a reply I feel that I have been robbed £10 for a card I never received”

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Posted 4 years ago

Hi, I am so sorry your gift never arrived. I have sent you an email to try and resolve this 😀

Posted 4 years ago

“Excellent customer service and great prices. The quality of the cards and the wow factor are exceptional. My card was lost in the mail and they helped me by sending me a new one at no charge.”

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Posted 4 years ago

Hi, thank you so much for your lovely review. I'm so pleased we were able to resolve your shipping issue as well. Thanks for choosing Boomf 🎉😀

Posted 4 years ago

“Good quality card and felt special to be covered in confetti when opening it”

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Posted 4 years ago

Thanks so much! That's really great to hear! Thank you for choosing Boomf 🎉😀

Posted 4 years ago

“First time using this site. Husband loved his gift box x”

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Posted 4 years ago

Thank you Chantelle! We are so please your husband loved his gift. Thanks for choosing Boomf to make your occasion special 🎉

Posted 4 years ago

“Friend absolutely loved it, made her smile and made her day”

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Posted 4 years ago

That's great to hear Semira, we love making people smile. Thanks for choosing Boomf 🎉😀

Posted 4 years ago

“Great, what a great idea, thanks.”

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Posted 4 years ago

Thank you so much Heather, we are so happy you loved your Boomf gift! Stay safe and keep smiling 🎉😀

Posted 4 years ago

“Ok, over priced for what it is. My husband didn’t open his right and it kind of spoilt the surprise”

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Posted 4 years ago

Oh no! I'm so sorry to hear your gift didn't "Boomf". We would love to get this resolved. Could you please email us at hello@boomf.com with your order number and explain that your gift was faulty. 🙏 💕

Posted 4 years ago

“Brilliant! Just brilliant! Got my girlfriend a Boomf card for Valentine’s Day and it couldn’t have worked any better! Lol Thanks”

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Posted 4 years ago

Yes! 😍 I love seeing peoples reactions to opening their Boomf gifts. 😆 This video is incredible! Would you mind emailing this to reactions@boomf.com and give us permission save it for potential future social media reposts or promo ❤️ 🙏

Posted 4 years ago

“Ordered a Canon for my sons 16th and I am very disappointed no confetti came out at all would not order again and would definitely not recommend waste of money”

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Posted 4 years ago

Christine, I am so sorry your sons gift failed to Boomf! I understand how upsetting that must have been, especially when it's out of your control. I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 💕

Posted 4 years ago

“It didn't pop out”

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Posted 4 years ago

Oh no Gail! My sincerest apologies that your gift didn't "Boomf" 💔 I understand how disappointing that must have been, especially when it's out of your control. I would love to get this resolved right away 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 💕

Posted 4 years ago

“Excellent. Great fun”

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Posted 4 years ago

Thanks, I'm so happy you are satisfied with your Boomf experience. 🦄🌸🦄💜

Posted 4 years ago

“Excellent and fast delivery ⭐️⭐️⭐️⭐️⭐️”

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Posted 4 years ago

Thanks Tina 🥳 I'm so pleased your gift arrived promptly. 🙌💜

Posted 4 years ago

“Poor never received what i ordered for valentines day, how do i get a refund as no email etc to get in touch. Very disappointed money was taken but nothing arrived too late now want my money back please”

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Posted 4 years ago

Dave, I am so sorry you have had trouble with your Boomf delivery. Looking at your order I can see there is no house or apartment number. I am so sorry but we can therefore only assume your order has been lost in the post. 😔 We would be happy to organise a replacement for you 😀 Can you please have a look at your email, I have just dropped you a message so we can get this sorted. 👀💕

Posted 4 years ago

“Love it! Easy to create and came out perfectly”

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Posted 4 years ago

Thanks Nicola 🥰 It's really fab to hear you are satisfied with the quality of your Boomf order.

Posted 4 years ago

“Brilliant surprise, my wife loved it”

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Posted 4 years ago

Yes Matthew! 🤩 We love a good surprise. I'm so pleased your wife loved their Boomf gift. 🎉💥😆

Posted 4 years ago

“Shocking! I ordered a Valentine’s Day card paid £9 for it and it never came... emailed and said I would like a refund now they are just ignoring me!”

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Posted 4 years ago

Megan, I am sorry to hear you had trouble with your Boomf delivery. We dispatched your gift on 7 Feb and it should have arrived within 3 working days! I can see you have been in contact with my colleague to resolve this. Could you please get back to us if you still have not received your gift. 💕 My apologies for delay in answering your email over Valentines day. We were working through a period of high correspondence. As such our response times extended to well beyond the targets we set ourselves.

Posted 4 years ago

“⚠️Never buy from Boomf!!⚠️Your item will never arrive and you will have lost a lot of money in the process. All they'll give you is a discount for your next purchase, that I for one would never use. I've wasted my money and a lot of it. Would like my money back. Not impressed at all! ⚠️”

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Posted 4 years ago

Catherine, my sincerest apologies for the trouble you have had with your Boomf order. 💔 I would love to get this resolved for you. 😀 Could you please email us at hello@boomf.com with your order number & complete delivery address, and explain that you would like a refund for you lost gifts. 🙏 💕

Posted 4 years ago

“I ordered 2 weeks in advance a exploding box together with wine and chocolates , only to be told two days before the delivery that they no longer have the wine and chocolates available. i now don't have time to reorder something for the birthday gift. I asked for a full refund but have had no reply. I am very disappointed and wont be ordering again from you.”

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Posted 4 years ago

Dionne, I am sincerely sorry that we ran out of stock of you gift, despite you placing the order in advance. I understand how upsetting that must have been, especially when it's out of your control and you have ordered it for such a special occasion. 😔 I am pleased to see you have been in contact with my colleague to resolve this. Please let us know if there is anything else we can do for you. 💞

Posted 4 years ago

“Got the item very quickly, that was great However I witnessed my husband open the item and he didn't do anything wrong but it didn't ping open, very disappointed - damp =squib!”

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Posted 4 years ago

I am so sorry your husbands gift failed to Boomf! 🙈 I understand how upsetting that must have been, especially when it's out of your control. I would love to get this resolved right away 😀 Could you please have a look at your email, I have just dropped you a message so we can get this sorted. 💕

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews