“I bought a Phonax hearing aid a few years ago and have not had many major issues with it until this week it completely stopped working. I called boots hearing care and was advised by a lady at Head Office that it would probably need to be sent off which can take up to 10 days, I advised that as I have work full time, I would need a replacement as to which Head Office said that they should be able to offer me a loan aid in store to use right away. When attending the appointment the following morning before work at Newport Boots, I was advised I could not have a loan aid as the rules had now changed and they had now had to request a loan aid from Head Office. I was not informed of this via telephone with Head Office which I was annoyed about as I should have been fully informed. The Woman at the desk at Newport kept saying there was nothing they could do and that I would then have to wait until she contacts Head Office to see if there were even going to be any loan aids available. I couldn't help but burst out crying at the lack of help that was given towards somebody that cannot hear !? I was mortified that I was having to go to work and not be able to live my normal day to day life due to my hearing problem. I said to the woman 'What am I going to do i've got to go to work?', and she just responded 'Like I have said we cant do anything about this' I left the store crying and struggled all day at work, it was hugely embarrassing. I had a call the following morning at 11:00am to say the loan aid was ready to collect and to call back to arrange suitable times for me to come down and collect. I called back approximately 2pm as I was at work, to be told the woman that deals with the Hearing appointments had gone home early. I was absolutely mortified as nobody again was able to help me and the lady that took the call advised she only dealt with the Opticians area and said there was nobody else I could speak to and that I would have to call back in the morning to arrange with the woman that went home early today. This means I will have 3 days of being without a hearing aid. The stress and upsetness it has caused me is unexplainable. Boots hearing care do not seem to care in the slightest how it feels for a customer to not be able to hear and to have to try and manage their day to day life. They ought to put themselves in my shoes to feel how I feel right now. It has made me feel extremely reluctant about using Boots Hearing Care for future hearing aid purchases due to such an unhelpful experience. I just don't know how they can expect people to go without !”
“After having my appointment cancelled 2 weeks ago by Boots, I arrived for new appointment today at 9.00am to find that nobody is available to carry out the test
Very poor service from National Company”
“Useless - Go somewhere else
My 86 year-old mother had been attending the clinic in Bromley for almost a year, she's fiercely independent and likes to deal with things herself, even if that means catching a bus. She has had to revisit the clinic more than 20 times over this period because the £1600 hearing aid has not been working properly.
In August the clinic arranged for an appointment when her audiologist was on holiday and the stand-in couldn't do what my Mother needed, so it was a completely wasted journey.
I went with her to an appointment last week. The audiologist was 30 minutes late because she was at lunch. I said that I had lost all confidence in Boots Hearing Care service and asked for a full refund so that my Mother could go elsewhere.
She received a letter this week saying that they will not give a refund”
“Boots HC Shrewsbury
I went for ear waxing and David explained the T&C’ S to me on arrival. I was informed that if he was unsuccessful in removing the wax I would have a full refund £50. First visit David was unable to remove the wax as I have very narrow ear canals, he advised me to contact my GP and if they could not help to contact him again. At this point he informed me he would contact his manager for a full refund. After GP informed me they were not doing ear syringing, I contacted David again and he said he was happy to try again. At this point I had not received refund. A second and third attempt was carried out to remove the wax and on all occasions David said I would get a refund. After several weeks I had not received a refund so I contacted David at the Shrewsbury store and he denied telling me that I would get a refund.After several telephone calls waiting for excessive amounts of time and eventually an email I did get a refund. My issue here is David should have known the company policy about refunds and not lead me to believe that if they did not deliver I would not get a refund.”
“I bought hearing aids in November 2018. I have had to return 7 times. They will not give my money back. They said this last time that there was nothing wrong with them but I suspect they gave me new ones. A complete waste of over £2,300 and that was with 50% off for a "returning customer" and because I bought 2!!!
Save your pennies and get National Health hearing aids - at least you get a decent service. They are not fit for purpose.
I had Phonak hearing aids for 6 years with no problem. The only reason I had to replace them is because I lost one. Boots had taken over my hearing aid provider. The new ones are hopeless. I am articulate and compus mentes. God help those who get conned into buying these and get no use out of them simply because they cannot return them and explain that they DO NOT WORK for more than a few weeks.”
“My expensive hearing aids simply do not work. I had an appointment today and came away worse off. The man with whom I had my appointment said the machine showed that I was hearing better and did not believe that it was worse. I could not get a next appointment at a convenient time, avoiding rush hour home, for another three weeks. And in the meantime I am quite deaf.”
