“After having my appointment cancelled 2 weeks ago by Boots, I arrived for new appointment today at 9.00am to find that nobody is available to carry out the test
Very poor service from National Company”
“Useless - Go somewhere else
My 86 year-old mother had been attending the clinic in Bromley for almost a year, she's fiercely independent and likes to deal with things herself, even if that means catching a bus. She has had to revisit the clinic more than 20 times over this period because the £1600 hearing aid has not been working properly.
In August the clinic arranged for an appointment when her audiologist was on holiday and the stand-in couldn't do what my Mother needed, so it was a completely wasted journey.
I went with her to an appointment last week. The audiologist was 30 minutes late because she was at lunch. I said that I had lost all confidence in Boots Hearing Care service and asked for a full refund so that my Mother could go elsewhere.
She received a letter this week saying that they will not give a refund”
“Boots HC Shrewsbury
I went for ear waxing and David explained the T&C’ S to me on arrival. I was informed that if he was unsuccessful in removing the wax I would have a full refund £50. First visit David was unable to remove the wax as I have very narrow ear canals, he advised me to contact my GP and if they could not help to contact him again. At this point he informed me he would contact his manager for a full refund. After GP informed me they were not doing ear syringing, I contacted David again and he said he was happy to try again. At this point I had not received refund. A second and third attempt was carried out to remove the wax and on all occasions David said I would get a refund. After several weeks I had not received a refund so I contacted David at the Shrewsbury store and he denied telling me that I would get a refund.After several telephone calls waiting for excessive amounts of time and eventually an email I did get a refund. My issue here is David should have known the company policy about refunds and not lead me to believe that if they did not deliver I would not get a refund.”
“I bought hearing aids in November 2018. I have had to return 7 times. They will not give my money back. They said this last time that there was nothing wrong with them but I suspect they gave me new ones. A complete waste of over £2,300 and that was with 50% off for a "returning customer" and because I bought 2!!!
Save your pennies and get National Health hearing aids - at least you get a decent service. They are not fit for purpose.
I had Phonak hearing aids for 6 years with no problem. The only reason I had to replace them is because I lost one. Boots had taken over my hearing aid provider. The new ones are hopeless. I am articulate and compus mentes. God help those who get conned into buying these and get no use out of them simply because they cannot return them and explain that they DO NOT WORK for more than a few weeks.”
“My expensive hearing aids simply do not work. I had an appointment today and came away worse off. The man with whom I had my appointment said the machine showed that I was hearing better and did not believe that it was worse. I could not get a next appointment at a convenient time, avoiding rush hour home, for another three weeks. And in the meantime I am quite deaf.”
