bpl solicitors Reviews

Name: bpl solicitors
Address: Mey House,Bridport Road,Poundbury,, Bristol, Bournemouth & Dorchester
Rating: 3.97

4.0 Rating 328 Reviews

75 %

of reviewers recommend bpl solicitors

Company Reviews

Questions

Metrics

4.0

Based on 328 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0333 370 4300

Location:

Mey House,Bridport Road,Poundbury,
Bristol, Bournemouth & Dorchester
DT1 3QY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a bad word to be said, really professional quick with replying to my worries and queries. I will defiantly recommend to friends and family.”

Helpful Report

Posted 5 years ago

“Instructed as conveyancers through a third party, their service was good but I was disappointed that my final bill was 25% more than originally quoted even though I asked several times, via email, if there would be extra charges. They refunded about 1/2 the price on complaining but it wasn't the full amount and it's a shame I had to complain..I guess most people wouldn't bother and so they get away with it.”

Helpful Report

Posted 5 years ago

“From offer accepted to completion on my residential property only took 9 weeks. Natasha dealt with my case and was faultless. Constant clear and fast communication throughout even working during the weekend when we didn’t expect it. Documents were produced quickly althoigh annoying that we couldn’t scan and return rather than post. A totally painless experience from a highly competent company. Would highly recommended and will be using again!”

Helpful Report

Posted 5 years ago

“instructed BPL to act as conveyancers, nothing happens until i make contact and still waiting for letter to give details on I CONVEY, over a week now!!”

Helpful Report

Posted 5 years ago

“If i knew at the start what i know now about the totally unprofessional level of service provided by BPL I would have gone elsewhere. AVOID AT ALL COSTS!!! Seriously doubt the legitimacy of some of the positive reviews on here...”

Helpful Report

Posted 5 years ago

“Awful service! I usually make a note of when I try to contact someone and I have a record of 15 times and dates I have tried to contact this company. They did respond 5 times on other occasions though. They do not even bother responding a few days later to apologise for the time delay. Absolutely nothing. I could not recommend! No Customer service. I would recommend they take no clients until they can look after them. Come on BPL get your act together. I still have no idea when things will move forward and am contemplating changing my conveyancing company mid way through. A frustrated client :(”

Helpful Report

Posted 5 years ago

“I was a little dubious about using an online solicitors as I had never done this before. The experience has been brilliant, our conveyancer Tracey Townsend has been first class throughout. She looked after the sale of our old house and the purchase of our new house, and held our hand and reassured us from the start and nothing was too much trouble. Her responses were rapid so we were never left waiting. Regular milestone updates helped us undertsand where we were or what was going to happen next. This is perfect for busy people who don't have hours of time to spare to go and sit in a solicitors office sorting out the paperwork, As everything is done via e-mail you can respond quickly and very little needs to be done by "registered" post. They are inexpensive to which is an extra bonus. A brillliant experience from start to finish, I am so glad we used BPL and had Tracey looking after us.”

Helpful Report

Posted 5 years ago

“Terrible experience. Feel close to tears at the lack of progress being made on a cash property purchase. Searches back 4 weeks ago yet my solicitor hasn’t raised enquiries, won’t tell me when they will do it so I am helplessly waiting and can’t proceed. We are supposed to be on the same side. I feel like I have to plead, beg to get anywhere.”

Helpful Report

Posted 5 years ago

“I thought the whole process was simple in terms of everything was handled online. If I had a question, I would send an email and one of the team would get back to me within 24 hours. The most important thing that people will look for is value for money and I would definitely say I got that.”

Helpful Report

Posted 5 years ago

“Speak to a different person each time I call. Leave messages and wait a whole day to get a reply.”

Helpful Report

Posted 5 years ago

“Pay the extra £200/300 and get a decent Solicitor to represent you. It's not worth the hassle and you will pay for it further down the line in delays. They are clearly understaffed and overworked and work the numbers game. Very poor Client care, seem more interested in responding to reviews on here then actually responding to queries.”

Helpful Report

Posted 5 years ago

thank you for your review. We are sorry to learn that you are unhappy with the way in which your transaction is being conducted. We are unable to identify you as client from the information provided and would be grateful if you could please contact info@bplaw.co.uk for the attention of the Conveyancing Manager. We will then be able to assist. Kind regards, bpl

Posted 5 years ago

“Slow, do not respond to calls, don't care. avoid avoid avoid”

Helpful Report

Posted 5 years ago

thank you for your feedback. Unfortunately with the information available we cannot identify you as a client of bpl. Please do contact the conveyancing manager at info@bplaw.co.uk so that we can discuss your concerns. Kind regards bpl

Posted 5 years ago

“Kept me informed off everything that was happening from day 1 through to completion & exchange off contracts I would highly recommend them they went above & beyond my expectations. Thank you so much”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID AVOID AVOID AVOID O MY O MY, It is my third month and I cannot complete the buy. Not sure what they doing but they are very very very very slow. They were coming cheaper in the price but if you put the rent that you paying due to them being slow, the price will go 3 times higher. I have provided to them the mortgage offer on 15th of May and they have checked it in 10 June. After 2 months they have requested me the statement of the bank to check whether i had the 10% for the buy of the property. They have done now a mess with their question and non-sense queries and have send my mortgage approval again for re - approval. On the other side the seller is fuming. On the same building another person sold the property with the same solicitors that my seller has in less than 2 months. I cant wait this nightmare ends and will take my time to escalate my complaint. Hopefully they wont stop to deal with my case now that I'm writing the review I am really stressed because of them AVOID AVOID AVOID”

Helpful Report

Posted 5 years ago

thank you for your feedback and we are sorry to read that you are concerned with the service received. The average timescale for a transaction is 8 - 12 weeks for a freehold and longer when leasehold. We also act for a mortgage lender when a client takes a mortgage over a property and we must report matters to them as required. We will do all that we can to bring this matter to conclusion for you as soon as possible. Kind regards, bpl

Posted 5 years ago

“Not very helpful. I would not recommend. Lack of communication!”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are unable to identify you as a client so please e.mail info@bplaw.co.uk for the attention of the Conveyancing Manager to enable us to look into this for you. Kind regards, bpl.

Posted 5 years ago

“very organised and everything went quite smoothly.”

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Posted 5 years ago

“Excellent service. I'm delighted. They always answered my questions quickly, kept me well informed on events. Polite and very efficient. Summarised the key points from the Searches and advised me on the stamp duty issues. I would definitely recommend bpl solicitors.”

Helpful Report

Posted 5 years ago

“Quick response for all queries. Let us know everything all about the process ASAP”

Helpful Report

Posted 5 years ago

“Absolutely disgusted with the level of service received from this company. Do not respond to emails or multiple phone messages left. Very poor at keep you in the loop with progress. I would never recommend this company to anybody and will certainly not use them again. Extremely frustrating can never get through to anyone senior either.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are sorry to read that you have difficulty contacting the team. Please do contact info@bplaw.co.uk for the attention of the Conveyancing Manager so that we can address your concerns. Kind regards, bpl

Posted 5 years ago

“Very helpful and efficient”

Helpful Report

Posted 5 years ago

bpl solicitors is rated 4.0 based on 328 reviews