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bpl solicitors Reviews

4.0 Rating 328 Reviews

75 %

of reviewers recommend bpl solicitors

Company Reviews

4.0

Based on 328 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0333 370 4300

Location:

Mey House,Bridport Road,Poundbury,
Bristol, Bournemouth & Dorchester
DT1 3QY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok, i think i was patient enough, and i thought that best review will be to give them no review at all, but it is now two months since my completion and not only that my name is not in title register, but that change was actually never requested at all, as i am receiving H&M Land registry notifications. They are ignoring emails, answering only when you send them really angry email. My case took 9 weeks(first time buyer, mortgage agreed, empty house, no chain) and it would have been way longer if i haven't done their job and did not chase everyone else, including sorting out some documents. last three weeks of my buying process i made about 10 calls/day to make sure that i'll be able to move in. Conveyancing report was full of errors, like for example that my mortgage offer will expire in June(in fact it was October), they even missed that on mortgage paperwork was not their company details. I emailed them last week, asking what are they going to do with my name on title and no answer at all yet....”

Posted 5 years ago

We are sorry to read your review and wonder if you could please contact us at info@bplaw.co.uk where we will be able to identify you and provide you with an update on your land registry application.

Posted 5 years ago

“Great service that delivered exactly what it 'said on the tin'”

Posted 5 years ago

“Staff are poorly trained and arrogant. Never answer the phone or respond to emails. They have A direct line but they don't give this out to clients, they just give you the generic number which takes you through to an answering machine, you'll never get a response. BPL have no business in acting as conveyancers as they are not fit to practice.”

Posted 5 years ago

“I used BPL to purchase a shared ownership property and I was very happy with their service. Yes things look a little longer than I wanted but this was due to the other side. This could not have been helped and Andrew Davenport kept my mind at ease through the whole process.”

Posted 5 years ago

Many thanks for your review, we really appreciate your time in sharing your experience with us. We will pass your positive feedback on to Andrew and his team. Best wishes, bpl solicitors

Posted 5 years ago

“I can relate to some of the negative reviews on here as I have been waiting for what seems like an eternity to complete on my purchase. Recently received the conveyance report from the case handler which had clearly been rushed as it was sloppy and riddled with errors. This made me feel uneasy. You really are taking a chance with these guys when you consider that this will likely be one of the biggest purchases that you will ever make...”

Posted 5 years ago

“We chose BPL because they came in quite cheaply and had positive reviews... Once we instructed them however and paid the retainer, their client care went out of the window and we literally were left hanging in limbo and guessing at what progress was being made... My advice would be to find someone local or a referral from a friend of mortgage broker. If you use BPL just be prepared to wait 20+ weeks for the sale to go through and to be pulling your hair out constantly because you can never get through to them... they don't care!”

Posted 5 years ago

“Oh dear.... dont know where to start... Constant ignore... can not get through at all.. spoke with my case conveyancer only once in 2 months.. and she has been ignorant. Trying to get a completion date asap, and always lying that had not received this, had not received that... when i am 110 % sure that they have it... we have to push them every day to make things going forward! communication is via email only!!!no regular updates, we are just waiting and waiting and waiting... come on!!!!!!! Whatever takes one day to complete they take 2 weeks! If you have to much workload, please do not accept new clients as the service goes down and you have unhappy customers. If i would have known, i would AVOID this company. Never ever thought this will be such a nightmare.. i would rather choose small independant firm, not advertised as big company. VERY DISSAPOINTED.”

Posted 5 years ago

“The whole process to buy our house with BPL ended up taking nearly 6 months, Had it gone on much longer then our mortgage offer would have expired which could have caused some problems. We could never have imaged it taking this long and wouldn't have instructed BPL if we had been aware to this.”

Posted 5 years ago

“It's been 17 weeks and we are still waiting for the queries to be closed. Really frustrating.”

Posted 5 years ago

“Mark Taylor and his team have been brilliant throughout. I was purchasing my property from the council through the RTB and experienced delays from the council however Mark and his team were always on hand to assist and chase the council on my behalf for paperwork. Highly recommended. Many Thanks Mark & Beth.”

Posted 5 years ago

Many thanks for your review, we really appreciate your time in sharing your experience with us. We will pass on your positive feedback to Mark and his team. Best wishes, bpl solicitors

Posted 5 years ago

“Extremely impressed with every aspect of the professional service you afford your clients”

Posted 5 years ago

“Started off poorly by no e mail response and no answering calls which was very frustrating. After complaining to the conveyance manager, there was a marked improvement all round. Communication is fundamentally important in this situation!”

Posted 5 years ago

“I used iConvey who referred me to BPL solicitors. I can see there is a varied level of satisfaction on reviews, however from my experience I am happy with the service I received. I decided to use this company mainly due to the price as it was around £500 cheaper than other solicitors, but I knew this would mean I'd have to do a lot of the reading of documents and understanding them myself. This was fine as I do like to get properly involved in things. I do feel as though there was a couple of occasions where my case was put to the side as certain things were not processed for a while after they received them and because of this the last couple of weeks were a bit of a mad rush, however after being ignored for the couple of weeks prior to that they did really push my case through - this did take a bit of nagging on my side but from what I've heard this is standard with most solicitors. It took around 9-10 weeks after receiving the draft contract from the sellers to exchange, and we completed the next working day. Emma Bevan was my solicitor and in the later half of the conveyancing process I did hear from Emma quite often (prior to this I was mainly in contact with her assistant Paige). Emma was prompt to reply to my emails and calls and to also keep me up to date. My mortgage advisor also complimented how good Emma was with keeping him up to date with the process - he said he deals with a lot of solicitors and most wouldn't make the effort to keep him up to date with each stage, so he was impressed too. I have now completed my purchase and am currently awaiting the land registry to complete - we are purchasing an unregistered property and even this hasn't seem to cause any issues so overall I am pleased and feel this company have offered value for money and saved me a considerable amount.”

Posted 5 years ago

“Can never get through to them constantly leave messages and no one returns my calls - absolutely useless!!!!!”

Posted 5 years ago

“BPL have been a nightmare from start to finish. It has been like pulling teeth trying to get them to provide updates and to progress the sale on my property. Just Avoid. Can't wait for this to be over...”

Posted 5 years ago

“Do not use them. I will seek compensation for over £4,000 for a very bad service which has cost this money in the delay of 15 weeks in the sale of a property. They do not answer their phone it is always in ansaphone and they do not get back to you. I will take this up with the Legal Ombudsman and Solicitors' Regulation Authority tomorrow and the cost and stress of this is quite frankly non repayable. It is beyond absurd!!!”

Posted 5 years ago

“Could not recommend, very poor throughout..”

Posted 5 years ago

“Good service with an online portal facility. keep you up-to-date at every milestone which can't get through any local conveyancer.”

Posted 5 years ago

“What a nightmare!! I've been trying to sell my leasehold property since march and haven't got a clue when we will complete! Extremely frustrating as I keep calling my conveyancer Emma Bevan end up talking to her assistant who then promises she will respond to my emails and still not getting any response! Really not pleased with the way my sale is being dealt with. If BPL can't deliver a satisfactory service can they refund me my money and I'll go elsewhere and find a serious and professional solicitor who can deal with my sale. Really tiring and disappointed! Worst experience I've had in dealing with a conveyancer and I've dealt with a few in the past! Still waiting on Emma to respond to my emails by the way..”

Posted 5 years ago

“Clear, patient and organised throughout. Positive and efficient.”

Posted 5 years ago

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bpl solicitors is rated 4.0 based on 328 reviews