Brakecrafters Reviews

Name: Brakecrafters
Address: 650 Olympic Drive, Olympic Drive, 650 Olympic Drive, Olympic Drive, Troy
Rating: 4.85

4.9 Rating 2,153 Reviews

97 %

of reviewers recommend Brakecrafters

4.9

Based on 2,153 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About Brakecrafters:

Here at Brakecrafters we specialize in motorcycle brake components to help you improve your motorcycle's performance and safety. We pride ourselves on our extensive product range to service all major motorcycle makes, models and year.

Visit Website

Phone:

5134325030

Email:

sales@brakecrafters.com

Location:

650 Olympic Drive, Olympic Drive,
650 Olympic Drive, Olympic Drive
Troy
45373

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Brakecrafters 5 star review on 4th December 2025

Brakecrafters 5 star review on 4th April 2025

Aaron F

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bolts don’t fit BMW k75rt. paid for expedited shipping but took almost a week to arrive. Can I get a refund for that ?”

Helpful Report

(Cave Creek) - Posted 1 month ago

“Your Rep was to send me a Return Label for One set of Pads. I didn't need them and arrived late do to UPS handing item of to Post Office. They sat in San Pablo,California for two Days. Still want refund.”

Helpful Report

(Cave Creek) - Posted 7 months ago

Thank you for your feedback. We apologize for any inconvenience caused. Our records show that a return label was sent to your email on March 17 for you to use to ship the pads back for a full refund. If you did not receive it, please let us know and we’ll be happy to resend it right away. Regarding the shipping delay, we understand how frustrating that can be. Once an order is handed over to the carrier, transit times are unfortunately outside of our control, especially when transfers between UPS and USPS are involved. We’re here to help and want to make this right - please reach out so we can ensure you receive the return label and process your refund as quickly as possible.

Posted 7 months ago

“I’ve been dealing with Brakecrafters for many years and have never had an issue until this kit. There is a seal for the clutch push rod which cannot be replaced on a 99-07 hyabusu without removing the engine. Don’t know why they would include this seal”

Helpful Report

(Cave Creek) - Posted 1 year ago

Thank you for your continued support over the years — we truly value your loyalty. We're sorry to hear that the latest kit caused frustration, especially regarding the clutch push rod seal. Our kits are designed to be as comprehensive as possible, often including seals that may not be necessary for every build but are provided to ensure full coverage for varying service needs. We understand that in the case of the 1999–2007 Hayabusa, replacing this particular seal requires more extensive work, and we appreciate you pointing that out. Thanks again for bringing this to our attention, and for being a valued part of the BrakeCrafters community.

Posted 1 year ago

“Have not received my order. It’s held up in Chicago. Shipping is slow. Please offer pay options for shipping outside of US that are faster.”

Helpful Report

(Cave Creek) - Posted 1 year ago

I completely understand how important it is to receive your order on time, and I’m sorry for any frustration this delay may have caused. I’d like to reassure you that your order was shipped the same day it was placed—May 14. According to the tracking information and the details shown on your order page, the expected delivery window is between May 28 and June 17. As today is May 29, your order is still within the estimated delivery timeframe. For future orders, please note that we do offer a variety of shipping options during checkout, including carriers with faster delivery timelines, so you can select the method that best fits your needs. We truly appreciate your patience and understanding. If there’s anything else we can do to assist, please don’t hesitate to let us know.

Posted 1 year ago

“The parts that I ordered were delivered on time and in good condition. However, they were for the wrong bike. I ordered what I needed, but when I got would not fit. No idea where the disconnect is.”

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(Cave Creek) - Posted 1 year ago

“The brake pistons did not fit so we had to refurbish and use the old ones”

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(Cave Creek) - Posted 2 years ago

“Well, I am sorry to say that the piston seal is completely the wrong size! The quick shipping was a nice touch though! I still have 2 more calipers to rebuild, so I guess we shall see what happens!”

Helpful Report

Posted 2 years ago

“Line is a great quality but it's short. It was suppose to fit my 2004 r1150rt and it shows on the shipping package for the r1150r models. It's snug enough that when I turn one way it tightens up and pulls on the line. The oe line went over the front and through the middle of the triple tree clamps and this line only had enough room to go straight down and it nearly rubs my tank when I turn to the right.”

Helpful Report

Posted 3 years ago

“The parts arrived as ordered, however I ordered the brake pads for the wrong model bike. Unfortunately the price to ship the parts back for return make it difficult to justify sending them back. It would be nice if the return wasn’t so costly.”

Helpful Report

Posted 3 years ago

“Not all parts correct.Some were for wrong model motorcycle.While others appear to be correct. ??? .Oonly one motorcycle.🤔”

Helpful Report

Posted 4 years ago

“Super fast shipping of the wrong pads for my bike. Returning pads as we speak”

Helpful Report

Posted 5 years ago

“I was initially sent the wrong part. There was a bit of back-and-forth trying to get a return label email to me. The customer service representative I dealt with was very good. So while I’m happy with my interaction with the live person, I never did get the part I needed.”

Helpful Report

Posted 5 years ago

“I'll write a review once I actually receive it. Ordered a week before Christmas and still haven't gotten it.”

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Posted 5 years ago

“O rings that came with my kit were too large. Could not slide pistons in even with all the rubber grease...eventually the prints ripped and now my caliper is useles....can someone send me the correct orings???”

Helpful Report

Posted 6 years ago

“I guess I didn’t have a problem with customer service, yet. I bought some goldfren brake pads but they are so much worse than the worn out pads that I had on my bike, I asked for a refund or a credit to a more reputable brand (EBC, Galfer) so I’ll re-review when I get a reply from them. JP 2008 ZX14R ridden aggressively but not stupidily.”

Helpful Report

Posted 6 years ago

“Slow at sending orders out”

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Posted 6 years ago

“Wrong part”

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Posted 6 years ago

“Would of rated 5 but sent two of the same inside brake pads for the second front brake caliper. In other words three of the same brake pads instead of two different pairs.”

Helpful Report

Posted 7 years ago

Brakecrafters is rated 4.9 based on 2,153 reviews