Bramble Berry Reviews

Name: Bramble Berry
Rating: 2.30

2.3 Rating 27 Reviews

26 %

of reviewers recommend Bramble Berry

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2.3

Based on 27 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Bramble Berry 1 star review on 12th November 2020

Anonymous

Anonymous // 01/01/2019

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“Horrible delivery times”

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Posted 3 years ago

“I am a disabled vet and i wanted to try to make soap to earn a little extra money, so I bought a kit that has "everything". It turns out bramble berry is missing a few items so they took a little off my order and sent it to me. no call no email no warning on the site that you wont be able to make anything with this kit since it is missing things. I talked to customer service and the guy i spoke to made it quite clear he couldn't care less, and said I could find the missing items somewhere else. Well that is what I will do and I recommend everyone else does as well. look for everything somewhere else.”

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Posted 3 years ago

“Don't order from here. They will take your money and not ship your items! I haven't heard a word back from customer service.”

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Posted 3 years ago

“I ordered a few things a week ago. One was lime leaves, they were on sale for $2. When I looked at my order (after I paid) it charged me $8. Still waiting for order to shipp. Tried emailing them after I ordered and still no email response! I WILL NOT order from them again!!!”

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Posted 3 years ago

“I purchased a 25 lb. block of goat milk soap base and when I got it, the plastic bag that surrounds it was stuck inside cracks along the edges. In many spots, it was so stuck that, even though I pulled it out slowly, it broke pieces of plastic off. When I wrote customer service, they emailed this reply, "when the vendor pours into those 25lb. blocks, they line the box with plastic first, and it's not uncommon for the plastic to get stuck in the soap a bit near the edges. The easiest way to combat that is to run your melted base through a colander or sieve to catch any loose bits of plastic. We've approached our vendor about this problem many times over the years, but they don't seem to have any intention of changing the way they package, sorry about that!" I replied that that was NOT a solution, because I was purchasing the block to make my soap-making easier. NOT to add a step to the process by sifting pieces of plastic. This was the 2nd email reply, " As a one time courtesy I went ahead and issued a $13.75 refund for 25% off of the price of the base. We will not be able to do that again since the issue is so common. It may be best to purchase your base in 1lb. blocks rather than the 25lb. block so you don't encounter that problem again. " What!? So, they knowingly are taking people's money, even though, in their own words, "the issue is so common."? That is shady. Take your money elsewhere until they decide to sell a high-quality product and switch vendors.”

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Posted 4 years ago

“Good service and products. It is my third time purchased. All feeling good.”

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Posted 5 years ago

“Brambleberry always makes my day by having exactly what I need when I need it, and their customer service people are rock stars! The quality of the products is outstanding and consistent, which is huge for me. Keep up the good work!”

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Posted 6 years ago

Bramble Berry is rated 2.3 based on 27 reviews