Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

Write Your review

Tell us how Brayola made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sturdy. Rides up.”

Helpful Report

Posted 4 years ago

“WORE ONCE-WASHED IT UNDER WIRE CAME OUT - NOT REAL HAPPY WITH THAT ONE.”

Helpful Report

Posted 4 years ago

“I never did receive my Delta Brayola LTD. It would be nice if I had received it, or had my money returned!”

Helpful Report

Posted 4 years ago

“Please take the time and see what happen too my purchase Christine Cooper”

Helpful Report

Posted 4 years ago

Hi Christine, Our records show your order shipped on 9/11 and delivered on 9/16 under USPS tracking number 9274890198192203113742. If you need further assistance, please contact us at support@brayola.com. Regards

Posted 4 years ago

“Horrible product which was nothing like description and then they charge an outrageous restocking return fee. Never again.”

Helpful Report

Posted 4 years ago

“Very disappointed!! This garment doesn’t fit nor support my bust... the amount I spent is ridiculous for the garment. I’m totally not satisfied. S. Malone 3134097446”

Helpful Report

Posted 4 years ago

Hi Shirelle, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“I never received my order and your phone number is not valid”

Helpful Report

Posted 4 years ago

Hi Suzanne, We apologize for the inconvenience this has caused. Please email us at support@brayola.com so that we can further review and assist. Thank you, Brayola Support

Posted 4 years ago

“It’s been almost a month”

Helpful Report

Posted 4 years ago

Hi, Please contact us via Support@brayola.com; so we may further assist you with your order. Thank you, Brayola Support

Posted 4 years ago

“Was not pleased at all. A woman’s bra should lift and separate and lay flat between the breast”

Helpful Report

Posted 4 years ago

Hello, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“I’m very unhappy that the description of the bras did not say they were padded so I was very disappointed when received them especially since I had to pay for shipping the I returned them was charged shipping too. I didn’t use their return label but was charged anyway but after I put in a complaint I was reimbursed but I ended up with nothing but $17.73 in the whole for shipping cost.”

Helpful Report

Posted 4 years ago

Hi Edanna, We apologize for the inconvenience this has caused. We have passed this information onto our Brayola Team for them to review. Again, we apologize for the inconvenience. Thank you, Brayola Support

Posted 4 years ago

“Not only did my bra NOT meet my expectations, I was charged $6.00 x 2 - $12 - to return the defective product... I will NEVER BUY from Brayola again and I will post this information on my social media accounts due to zero response from them regarding this rude, total rip off non-service!”

Helpful Report

Posted 4 years ago

Hi Sandra, We sincerely apologize for the inconvenience this has caused. After further review, our Brayola Team has followed up via email and assisted you in regards to your return. If you should have any further questions, please email us at support@brayola.com. Thank you, Brayola Support

Posted 4 years ago

“Impossible to return items.”

Helpful Report

Posted 4 years ago

Hi Lynda, We apologize for the inconvenience this has caused. Please email us at support@brayola.com so that we can further review and assist. Thank you, Brayola Support

Posted 4 years ago

“I was not satisfied with the fit. When I tried to submit info to print label for a return, I was denied. Wish I had read reviews before ever ordering. It seems many customers are unhappy about returns and denials. Will not be ordering again and am out over $30.”

Helpful Report

Posted 4 years ago

Hi Catherine, We apologize for the inconvenience this has caused. Please email us support@brayola.com so that we can further review and assist. Thank you, Brayola Support

Posted 4 years ago

“Bras I ordered were awful. I ordered my correct size but neither bra came close to fitting. Returned both.”

Helpful Report

Posted 4 years ago

“I bought 3 bras. Two nude and one white. I wore one of the nude to see how well I liked it and I didn’t like the fit. Tried to use the return page and there’s no where to put I’m only returning one nude and the white one. I have tried emailing and it came back not a valid email. I’ve tried calling and never got through. I still have three bras I can’t use and no way to get them returned. I’ll be shopping else where.”

Helpful Report

Posted 4 years ago

Hi Cecilia, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“no review at this time”

Helpful Report

Posted 4 years ago

“still waiting on 2 refunds”

Helpful Report

Posted 4 years ago

Hi Wanda, We apologize for the inconvenience this has caused. Please email us at support@brayola.com to further review and assist. Thank you, Brayola Support

Posted 4 years ago

“I've put in complaints about a purchase that was delivered and a complaint regarding a return. Never heard anything from Brayola. I'm very disappointed and discouraged. I will not be making any more purchases from them.”

Helpful Report

Posted 4 years ago

Hi Robin, After further review our Brayola Support Team replied to your inquiry about your order Sept 1st. However, we do not see any records of an inquiry about a return. If you should need assistance, please email us at support@brayola.com. We apologize for the inconvenience. Thank you, Brayola Support

Posted 4 years ago

“Emailed to cancel after they said delivery would be delayed several weeks. Emailed several times - still haven’t heard back. Customer service is non-existent.”

Helpful Report

Posted 4 years ago

Hi Henry, We apologize for the inconvenience this has caused. Unfortunately after further review, our records do not show any emails from you. If you should need further assistance please email us at support@brayola.com. Thank you, Brayola Support

Posted 4 years ago

“Dealing with customer service was difficult when I was checking out in a second order it charged to a different card than I used I explained the issues and never resolved the way it needed to be and I was sent the wrong sizes and charged handling fee and never knew if I got credit for two I sent back I ordered more and still the wrong sizes were sent I just had to keep them to much trouble dealing with this company”

Helpful Report

Posted 4 years ago

Brayola is rated 4.2 based on 5,416 reviews