Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed. Bra ran so small in the cup. It was advertised at true to size fit. Then you charged me 12.00 for returning, will never order from you again. So disappointed!!!”

Helpful Report

Posted 4 years ago

Hi Margaret, We are sorry to hear that you didn't like our return policy. As with any company we do not refund for original shipping charges (which if the order was under $75, would be $5.99, anything over $75 we offer free shipping!).If you use our return label this costs $6, which is deducted from your total refund amount.We do state that all our returns information can be found at brayola.com/returns. Regards, Brayola Support

Posted 4 years ago

“Haven’t solved my issue.”

Helpful Report

Posted 4 years ago

Hi Lynn, After further review, our records show that your return label was provided. If you should need further assistance, please email us at support@brayola.com. Thank you, Brayola Support

Posted 4 years ago

“Never received bras”

Helpful Report

Posted 4 years ago

Hi Michelle, We apologize for the inconvenience this has caused. Please email us at support@brayola.com to further review and assist. Thank you, Brayola Support

Posted 4 years ago

“Unhappy with my purchase”

Helpful Report

Posted 4 years ago

Hi Emily, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“I'm trying to get ahold of you I have 2 bras that I need to return.I need a return label.”

Helpful Report

Posted 4 years ago

Hello, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“Way to many taxes 😑”

Helpful Report

Posted 4 years ago

“I emailed you several times asking for someone to call me and no one did so I am stuck a bra that does not fit.”

Helpful Report

Posted 4 years ago

Hi Michelle, We apologize for the inconvenience. After further review, our records show that an email reply was sent August 13th. Please initiate your return through our online return portal, https://shop.brayola.com/pages/returns/ . Thank you, Brayola Support

Posted 4 years ago

“Poor fit, uncomfortable.”

Helpful Report

Posted 4 years ago

“Poor service”

Helpful Report

Posted 4 years ago

Hi Lorrie, We apologize that your package was delayed in transit with USPS. Unfortunately, USPS is experiencing delays in deliveries in some areas. We tracked the order today and it now shows it has been delivered. We also show that a refund was issued back to your account. Please contact us at support@brayola.com.

Posted 4 years ago

“I got an email saying that my issues were resolved but nothing was resolved lol. Soooo not happy at all. I’m not changing my review when ABSOLUTLEY nothing is changed.”

Helpful Report

Posted 4 years ago

Hi Teisha, Thank you for reaching out. We are sorry to hear the item is not to your liking. Unfortunately, We do not see a return has been set up yet. If you email us at support@brayola.com, we can assist you with setting up the return for the item. Regards, Brayola Support

Posted 4 years ago

“the bras did not fit. I need to return them. Do NOT have a printer to print a free return shipping label”

Helpful Report

Posted 4 years ago

Hi Robin, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Thank you, Brayola Support

Posted 4 years ago

“I returned an item and still waiting for my refund. I tracked the item and it has been delivered and enough time for process for refund. Please facilitate the request”

Helpful Report

Posted 4 years ago

Hi Judy, Your return was received on 8/18 and the refund has been processed back to your original payment form. If you need further assistance, please contact us at support@brayola.com Regards, Brayola Support

Posted 4 years ago

“Ordered 3 bras, none fit! This is the second time I have tried your bras and had the same problem the first time. Even tried different sizes. Very disappointed!”

Helpful Report

Posted 4 years ago

Hi Grace, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you with finding the perfect bra. The return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“I want to return my product and it seems to be a hassle to return. I will not order from you again. Very dissatisfied customer.”

Helpful Report

Posted 4 years ago

Hi LaTonya, We are sorry to hear the item is not to your liking. Returns can easily be set up with a UPS prepaid label at https://shop.brayola.com/pages/returns. Just drop off at any UPS location or schedule a pick up by UPS. If you need further assistance, please feel free to contact us at support@brayola.com. Regards, Brayola Support

Posted 4 years ago

“Can't access return page to get return slip”

Helpful Report

Posted 4 years ago

Hi Mary, Please email us support@brayola.com to further assist. We apologize for the inconvenience. Thank you, Brayola Support

Posted 4 years ago

“Returns difficult took long time to resolve return even with package reciept never worn returned as directed with label by UPS.”

Helpful Report

Posted 4 years ago

“I had to return my bras for improper fit, and although I returned the entire order I only received a refund for half of it.”

Helpful Report

Posted 4 years ago

Hi Alexia, We apologize for the inconvenience. Please email us at support@brayola.com so that we can further review and assist. Thank you!

Posted 4 years ago

“Can’t get in touch with anyone”

Helpful Report

Posted 5 years ago

Hi Kathy, We apologize for any issues you have encountered. Please contact us via Support@brayola.com; so we may further assist you. Thank you, Brayola Support

Posted 5 years ago

“Have I got my refund returned to my card yet?”

Helpful Report

Posted 5 years ago

Hi Janet, Please provide the tracking number for you return to Support@Brayola.com. Unfortunately, there is no record of a return from you. Thank you, Brayola Support

Posted 5 years ago

“I ordered three bras. I wear a 38 D. None of these bras fit at all. They were way to small”

Helpful Report

Posted 5 years ago

Hi Angela, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 5 years ago

Brayola is rated 4.2 based on 5,416 reviews