Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not found a bra yet that is comfortable.”

Helpful Report

Posted 5 years ago

Hi Kim, Thank you for reaching out to us. We are sorry to hear that you haven't found a bra that you love. If you refer to the "find my size" tool, answer 3 simple questions, this will recommend our bras for you. If you should have any questions or concerns please email us support@brayola.com. Thank you, Brayola Support

Posted 5 years ago

“i ordered something almost a month a go and i still haven’t got it.”

Helpful Report

Posted 5 years ago

Hi Janae, A refund was issued on June 9th due to the item being out of stock. We apologize for any issues you have encountered. Please contact us via Support@brayola.com; so we may further assist you. Thank you, Brayola Support

Posted 5 years ago

“Not my order”

Helpful Report

Posted 5 years ago

Hi Andrea, Thank you for reaching out to us. Please email us support@brayola.com, so that we can further review and assist. We apologize for the inconveninece. Thank you, Brayola Support

Posted 5 years ago

“I ordered several bras & returned 2 bras that did not fit the same day I received the order. I did not receive a refund for one item and the second item I received a partial refund. When I questioned customer service w/why no refund...their response was the item looked worn. Brayola if you looked at the date & time stamp of delivery & the date & time the return label was scanned at the UPS store it was done w/i an hour. The second item I still have not received a full refund & I have sent numerous emails to customer service & their response has been insufficient regarding why they are not given a full refund for a non sale item. It makes no sense & I am done doing business w/Brayola. The whole process is inefficient & there appears to be no quality control in place.”

Helpful Report

Posted 5 years ago

Hi Barbara, Thank you for reaching out to us. We apologize for the inconvenience this has caused. After further review of your email communication with our Brayola Customer Service, we see that your refunds have been issued for both bras. If you should have any further questions or concerns please email us support@brayola.com. Again, we apologize for the inconvenience. Thank you, Brayola Support

Posted 5 years ago

“I returned item that was too small for me on 5/19/20, today is 6/17/20 and my credit card still has not been credited for the return nor have i been contacted by Brayola regarding the status of my return.”

Helpful Report

Posted 5 years ago

Hi Barbara, Thank you for reaching out to us. After further review, we see the previous email communication with our Brayola Support Team and your refund has been issued. Thank you, Brayola Support

Posted 5 years ago

“The bra was got here fast. Was not right size and sent back and still haven't received my refund. Bra was not very good at all”

Helpful Report

Posted 5 years ago

Hi Jeanna, Thank you for reaching out to us. Please email us at support@brayola.com so that we can further review and assist you. We apologize for the inconvenience. Thank you, Brayola Support

Posted 5 years ago

“Well I disappointed the wires are already come out. I sent you an email with no response!”

Helpful Report

Posted 5 years ago

Hi Mamie, We apologize for the inconvenience this has caused. After further review, we unfortunately do not have any record of any emails sent from you. Please email us support@brayola.com, so that we can further review and assist. Thank you, Brayola Support

Posted 5 years ago

“Bra was too small. Was told l could not see xchamge”

Helpful Report

Posted 5 years ago

Hi Sharon, Thank you for reaching out to us. We apologize for the inconvenience. Unfortunately we are not accepting exchanges. Please initiate your return through our online return portal. If you should have any questions or concerns please contact us at support@brayola.com. Thank you, Brayola Support

Posted 5 years ago

“I have not received my bras.”

Helpful Report

Posted 5 years ago

“Didn’t fit well”

Helpful Report

Posted 5 years ago

Hi Beverely, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 5 years ago

“sent bra back never got a refund”

Helpful Report

Posted 5 years ago

Hi Diane, Thank you for reaching out to us. Please email us at support@brayola.com to further review and assist. We apologize for the inconvenience. Thank you, Brayola Support

Posted 5 years ago

“Doesn’t fit. Sizing chart is no good.”

Helpful Report

Posted 5 years ago

Hi Susan, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ out to us. Thank you, Brayola Support

Posted 5 years ago

“Returned for credit. Item was not up to parr for the money. I would not recommend this bra. I still have not received a credit.”

Helpful Report

Posted 5 years ago

Hi Mary, Thank you for reaching out to us. We apologize for the inconvenience this has caused. After further review, we see that your refund has been issued for your returned item. If you should have any questions or concerns please contact us at support@brayola.com. Thank you, Brayola Support

Posted 5 years ago

“Product did not meet my expectations”

Helpful Report

Posted 5 years ago

Hi Patricia, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 5 years ago

“Ordered 4, the fit fantastic, but I wore one once, and the underwire came through and poked me pretty good, I was able to sew it and repair it, but don't know if I'm going to purchase anymore.”

Helpful Report

Posted 5 years ago

Hi Ida, Thank you for reaching out to us. Please email us at support@brayola.com so that we can further review and assist you. We apologize for the inconvenience this has caused. Thank you, Brayola Support

Posted 5 years ago

“do not fit”

Helpful Report

Posted 5 years ago

Hi Tara, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 5 years ago

“I’ve been trying to return an item that doesn’t fit, and I can’t get your return label to print. I’ve been contacting your company for past few days and am getting nowhere!!!!! Then I read reviews where other people have same problem!!! Don’t say due to Covid. I’ve returned other things to other companies with no problem!!!!”

Helpful Report

Posted 5 years ago

Hi Mary, Thank you for reaching out to us. After further review, our records show that all email communication with our Brayola Support has been responded to. If you should have any questions or concerns please don't hesitate to email us support@brayola.com. We sincerely apologize for the inconvenience this has caused. Thank you, Brayola Support

Posted 5 years ago

“Wrong cup size. Need to return.”

Helpful Report

Posted 5 years ago

Hi Roxanne, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 5 years ago

“Not sure about your product but I know your customer service is not good! I returned a bra that I ordered because it didn’t fit. I had to wait almost 3 weeks for a partial refund. My inquiry regarding the missing funds were never answered and I will never order your product again. It cost me $12!”

Helpful Report

Posted 5 years ago

Hi Ursula, Thank you for reaching out to us. We apologize for the inconvenience this has caused. After further review, our records show that your email inquires were answered by our Customer Support Team. Once a return is received, it can take 21 days to process and issue the refund. Your refund has since been issued. If you should have any questions or concerns please contact us support@brayola.com. Thank you, Brayola Support

Posted 5 years ago

“The bras did not fit and the process to return is a nightmare. I went to website and it did not recognize my order number. I sent email and no one responded. Still waiting to find out how to return and will never use again.”

Helpful Report

Posted 5 years ago

Hi Stephanie, Thank you for reaching out to us. We apologize for the inconvenience this has caused. After further review, our records indicate that your emails have been replied to and a return label was provided for you. Once your return has been received and processed, you will be notified via email of the refund. Again, we apologize for any inconvenience caused. Thank you, Brayola Support

Posted 5 years ago

Brayola is rated 4.2 based on 5,416 reviews