Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order on 06/15/18 and tried to cancel it through the support email. I was told since I placed the order it can’t be cancelled. I waited for over 10 business days and finally called the support line to state I haven’t received my product I was told that emails were just going to be sent stating they were on back order after I said well I didn’t receive any communication that my product was on back order. I then asked again for a refund and was told well my product was going to be shipped so I couldn’t get a refund I will have to wait for the order then return it in order to get my returns. Today is 07/10/18 and my bra still hasn’t been delivered or any type of communication from brayola. I can’t wait for thei new excuses tomorrow when I call in to see why I still haven’t received my order. This seems like a scam and through email or phone support the customer gets a run around.”

Helpful Report

Posted 7 years ago

Thank you for contacting Brayola, We apologize for any inconvenience this issue may have caused you. We will be happy to resize you or recommend a bra. Please feel free to call one of our customer care team members 844-443-5021.

Posted 6 years ago

“I recently purchased a bra from this company. After wearing the bra only a handful of times, the underwire came out and kept poking me in my underarm. When I called customer service to get a refund I was told I could not get a refund because I had worn the bra. Of course, I wore the bra! If I hadn’t worn the bra, the underwire wouldn’t have come out of it! And to top it all off, the person on the phone had the nerve to get an attitude with me! If you choose to do business with this company, be prepared to receive shoddy merchandise that they won’t provide refunds for when they become defective after only a short period of time!”

Helpful Report

Posted 6 years ago

“Wrong address for mailing and no bra, customer service not helpful”

Helpful Report

Posted 9 years ago

“ORDERED 2 BRAS AND I ONLY RECEIVED 1, HIGHLY UNACCEPTABLE”

Helpful Report

Posted 6 years ago

“I bought a $42 post surgical bra. Shipping was in a timely manner. After my surgery with swelling I was 145lbs (before surgery 137lbs) I got a large based on size chart. I cannot fit into the bra. I requested a return immediately. Brayola took 2 days before I was given return instructions and RMA#. I immediately proceeded with return. Bra sent to Brayola on January 23. I have USPS delivery confirmation my package has been delivered and received on January 27 by Brayola. Yet my email dated Jan 30, still says it may take 10 to receive and process. Today marks day 12 since my package has been received by Brayola. I am not impressed.”

Helpful Report

Posted 9 years ago

“Wrong size was sent for 1st item, then one was never send and was charged firv”

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Posted 6 years ago

“Please read other web reviews about this company. I myself ordered from this company along with other customers. I ordered from them in November 2019 here it is February 2020 I only received one bra never received the other one. I called spoke to Robin she said there was back order. I emailed again they said they were working on it. I emailed them again and never received a response. Don't buy from this company they take your money and never receive your items!!!!!”

Helpful Report

Posted 5 years ago

“Felt like I had to jump through hoops to return an item”

Helpful Report

Posted 9 years ago

“It's been 2 weeks and still no package, when I bought it they said 5-9 days. I'm going back to shopping on Amazon where I get stuff in 2-4 days.”

Helpful Report

Posted 9 years ago

“I placed an order with this company over three weeks ago and paid for 5-9 day shipping and I have not heard a word from this company about my order!! They certainly took the money immediately! Apparently they are weaving the cloth this bra is made from. I am not convinced they are a legitimate company!”

Helpful Report

Posted 5 years ago

“I placed order and a month later still nothing, after several emails were not responded to, I called and was told wsrehouse was having shipping issues but I could order something different. I only found 1 item I liked and the bras I could choose from were by their choice of bras. I ask for refund and was told they could not issue a refund because they were in trouble for refunds issued. Sounds like a SCAM business. BETTER BUSINESS BUREAU give them a F with much of the same complaints. Lesson learned.”

Helpful Report

Posted 5 years ago

“I have been trying to order a bra since March! This is ridiculous, and I keep having to switch what I ordered, just to be told that is out of stock too. I have also been told three times now it would be shipped out, I REALLY hate being lied to.”

Helpful Report

Posted 9 years ago

“Never received order have responded to your e-mails keep receiving same question hope you get this one and be done with this wish my experience had been between”

Helpful Report

Posted 9 years ago

Hi Tina, we emailed you on Wednesday. We received a chargeback from you. According to our tracking your items were shipped --> https://www.fedex.com/apps/fedextrack/?tracknumbers=9274892700933247093538 Have you checked with your local post office?

Posted 9 years ago

“Really disappointed, I received the bra I loved in the pictures and it fits horrible. I did my measurements and matched up on the company’s size chart, it matched the size I typically wear in stores, but there’s was way tight and didn’t fit at all. And they are going to charge me ship it back. Really disappointed in this company’s return policy on an item that did not match the measurements show. Do NOT order from this company. It’s a waste of time and money!”

Helpful Report

Posted 6 years ago

“Ordered a bra on 7/21/19. Was not told it was on back order. Was unable to get any updates about bra. I was lied to and told they had an error at the warehouse. After several more tries and phone calls, I finally decided to cancel order on 8/5/19. Still was not refunded any money. Called back on 8/8/19 and was told I never put in a cancellation request. I contacted my bank and will contact the BBB. THIS COMPANY IS A SCAM!!!!!”

Helpful Report

Posted 5 years ago

HI Tempie, We are so sorry for the inconvenience of your order. Unfortunately your order was shipped which is why we were unable to cancel it. Any questions, please get in touch.

Posted 5 years ago

“I have been waiting for about two months for a bra that I ordered. There is no communication whatsoever. I keep emailing and hearing nothing back. What a waste of $30-40. I will never order from them again.”

Helpful Report

Posted 6 years ago

“I only received 1/2 of what I ordered, despite 15 emails to customer service asking for the tracking info or for help. Finally I received a survey asking me about my experience with customer service. I gave them a bad review since they still hadn't solved my issue and I was making it easy...either send it or refund it. This is what I got back! Is THIS customer service????? Cheniqua (Brayola) Jul 5, 2:56 PM EDT Hi I recently received your feedback that you gave me of "bad, you're unsatisfied" Please understand, you are rating the customer service as bad, not the company, or any of our policies. I answered your queries and provided the information asked for. Is there anything else you feel I personally could have done better? If you wish to change your rating it would be gladly appreciated, as all customer service agents take their ratings and feedback seriously, in order to provide the best service possible. To do this, just go back into your original email which asked for your feedback. Thank you, have a great day!”

Helpful Report

Posted 7 years ago

Posted 6 years ago

“I have tried to check on my order and I went to my profile and it states I haven't ordered any bras. My order # is 139577 and it didn't give me credit on the card where after I order so many, I get a free one.”

Helpful Report

Posted 8 years ago

Hi Tammy, Can you email us at support@brayola.com so we can investigate further :)

Posted 8 years ago

“Brayola's return policy is not user-friendly and will prevent me from making future purchases. Other internet companies offer an easier return method and less a less restricting return policy. I will be unsubscribing from future emails from Brayola.”

Helpful Report

Posted 9 years ago

“So far, I have not received my order. It was ordered March 5 and today is March 30. Everyone in customer service has been very nice, but no one has explained why my order was "sent back to the warehouse" and, although I am assured it has been shipped, I have not yet received it. So....one star at this point.”

Helpful Report

Posted 9 years ago

Brayola is rated 4.2 based on 5,416 reviews