Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to send one bra back and you received the return on August 2,2018. I have still not gotten a credit as of August 26,2018. I called on August 20th and they said I would have the credit by the 24th and I do not:rage::rage:”

Helpful Report

Posted 6 years ago

“I placed an order December 16, 2019. It is January 23, 2020 & I still have not received the order. I called them & was told I would receive an email in 2 days with a ship date. Never received an email. I have called multiple times & put on hold with music playing for 30 plus minutes. I have sent multiple emails & no one responds. They are still taking your money for orders but they do NOT ship your products. DO NOT ORDER FROM THEM. It has not always been like this. I ordered from them for several years with no problem. Angry customer who feels violated. I would give them zero stars but that is not an option.”

Helpful Report

Posted 5 years ago

“Returned item to you which you received on 10/29 and I still have no refund.”

Helpful Report

Posted 9 years ago

“not ever going to by another bra on line from you or anyone else.”

Helpful Report

Posted 9 years ago

“The bra I ordered, arrived defective and unraveling. I was given a pre paid label to ship back. Later, I realized I had been charged for the pre paid label. Had to call. I was refunded for the label however, They refused to refund my original shipping. The customer service person was Curt when I asked for a manager, snapped at me, and did not get me one. Later , I was able to Chat with a manager who refunded my original shipping. I was told they usually do not even if the item is defective. I am glad she resolved my issues, but I will NOT shop here again.”

Helpful Report

Posted 6 years ago

“I emailed that I made a request to change my address from Lither to Luther. A typo error that I made. I never received my order. The company ignored my requests to change the delivering address. I will not order from here again.”

Helpful Report

Posted 9 years ago

“Customer Service advised me that they made a mistake in letting me know the bra I wanted was back in stock, when it really was not. Actually advised me to pre-pay for the bra so when it came in, I would receive it. Now why would I pay for something when there was no ETA on receipt for pre-payment?”

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Posted 9 years ago

“have not received my last order...”

Helpful Report

Posted 5 years ago

Hi Clarice, It looks like your order came in two shipments, and both tracking suggests it was delivered on the 25th July. https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400110200882089024008 And http://webtrack.dhlglobalmail.com/?trackingnumber=9274890198192282288713 Was there something missing in the package? Please get in touch with us at support@brayola.com for us to help you further.

Posted 5 years ago

“I have purchased 3! This first one I LOVED so I immediately ordered 2 more. Well, by the time my 2 additional ones arrived the wire had come out of the first one (worn only 2 times). I contacted Brayola, they sent me a label to return the bra for replacement. I did that the very next day. Took pics of the package bra with THEIR label. Now they tell me they never received it. Well, when I got the other 2 I had purchased......the same thing. Good for about 3-4 wearings then the wire pokes the fire out of you under the arm or between boobs. SO NOW they say they will not do anything because it is over the month of purchase however, I have been emailing and calling them once a week since. In my opinion........THESE BRAS DO NOT HOLD UP AND BRAYOLA DOES NOT HOLD UP TO THEIR WORKMANSHIP OR CUSTOMER SATISFACTION.”

Helpful Report

Posted 5 years ago

Hi Rachel, Thanks so much for your review. One of our customer care team is going to be in touch and will try and get this all resolved for you. We really do apologize in advance for the inconvenience.

Posted 5 years ago

“The bra I ordered sucked”

Helpful Report

Posted 7 years ago

“I placed an order on Jan 3 and I have not received it yet. You have charged my credit card but have not sent the order. Communication is terrible. I have called and let messages and sent e-mails. I received one phone call back which they said they would check. One e-mail back which said they would check. That is it. I was so looking forward to getting the bras and even told people about the website. However, I would really appreciate a better explanation. Am I getting them or not. If not please return my money. Thank you very much. I am sorry if this sounds harsh but I am really disappointed.”

Helpful Report

Posted 9 years ago

“I wanted to track a return and tried to follow the directions from the FAQ. It said to log into the Returns Center. I cannot find the Returns Center. The search does not return anything for Returns Center. All I can do is track that my return has been received via USPS tracking number. Not acceptable especially when a return a can take 21 days to process.”

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Posted 6 years ago

“I have been waiting for instructions to make a return. Your return procedures need to be revamped. This is ridiculous to have to wait to hear from the retailer the bra was sent from. It's been almost a week & no news from the company.”

Helpful Report

Posted 9 years ago

“I am very disappointed with my experience with Brayola. Was not allowed to exchange unworn/tags bras for a correct size after going just beyond the return period. It took an extended timeframe for the service dept to reply to my inquiries, and the eventual response was impersonal and robotic. It would have been so easy for them to turn me into a loyal satisfied client, but now I am stuck with two poorly fitting bras.”

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Posted 6 years ago

“Wore the bra for one hour and had to take it off! Contacted you and got no satisfaction! Worst, least comfortable bra ever. And...you wouldn't exchange it.”

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Posted 9 years ago

“It has been at least two weeks since you sent exchange invoice and no smaller sizes have arrived. On March 11 I ordered another bra and they are first going to ship it today, March 18. Why, why so long”

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Posted 9 years ago

“This has to be the worst bra I ever purchased. Looks nothing like the photos, the side boning dug into my skin so badly it left welts. Would have returned it but had already worn it for half a day. I am out $60.00 for this awful bra and just wanted to warn other buyers. I have given Brayola a lot of business but no more. I will be finding somewhere else to purchase my bras. Very disappointed.”

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Posted 5 years ago

“Read reviews on BBB before you order. No one can tell you what portion of your order will ship when so don't pay for expedited service. Poor customer service as well. Buyer beware”

Helpful Report

Posted 5 years ago

Hi Polyanna, I am so sorry to hear that you've had such a negative experience. Please can you reach out to us with your order number so we can look into helping you out. Please reach us on support@brayola.com Many Thanks,

Posted 5 years ago

“The communication level of your company is terrible. I could NEVER get anyone on the telephone and the emails never matched with anything I ever sent to you. While I do like your products the hassle is not worth the headache.”

Helpful Report

Posted 9 years ago

“Do not order from this company. I tried to return a bra and was told:The item(s) received are not in pristine condition. This could mean there is a stain / damage to it, overwhelming smell of perfume or body odor or not in its original packaging with tags. This is for the order of 822575 but for the other order we haven't received it yet it does take 14 to 21 business days to go through i do show here that you created it on the 4th of february. We apologize for any inconvenience, and as a one time courtesy we are willing to give you a store credit. This will be emailed to you in the form of a gift card. I had never wore the bra... only tried it on. If you don’t like a bra and return it, don’t expect a refund Will NEVER order from this company.”

Helpful Report

Posted 6 years ago

Brayola is rated 4.2 based on 5,416 reviews