Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 sports bras. They came quickly, but the cup size was too big. I returned them. USPS tracking says they received them back on March 11. It is now April 16 and still no refund! And, they will charge me $6 just because I had to return? This is absolutely not a reputable company!”

Helpful Report

Posted 6 years ago

“The fabric is cheap, the cups are too large and VERY pointy.”

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Posted 6 years ago

“This is the most difficult company to return something. It comes with no paper work. My bras came from 2 different places so I had to ask for 2 return requests. I will not buy from them again!I don't think they want you to return so they make it very difficult.”

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Posted 9 years ago

“Never received my item, but I guess that's now my problem!”

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Posted 9 years ago

“The response to me letting you know that your link to size chat was misdirecting had nothing to do with my information and letting you know I need a size chart so I can make sure I get the right size bra. Not so hard, just fix the misdirection unless you dont really have the standard measurements for a size chart.”

Helpful Report

Posted 9 years ago

“You emailed me that yes indeed you do have my size; however, there is only one item that has my size and it's a Glamorise, which I currently buy online. We are the women who really need the back support and all around support featured in the other styles you sell. Why can't someone come up with what we need?”

Helpful Report

Posted 9 years ago

“Ive been a dedicated customer for many many years, buying all of my bras from you. I returned a bra recently because it didn't fit properly. You refused my return, saying it was dirty. I tried it on once, and put it back in the box , with the tags. They sent me the bra back. I complained about that, and you gave me a $10.00 discount towards my next order!!!!!! I could not believe this! NOT HAPPY !”

Helpful Report

Posted 9 years ago

“I haven’t reviewed a site before but because of my recent experience i need to. I bought two bras, wore one for 2 days and because it didn’t fit well I returned both. Out of a cost of $63 I received 35 in gift certificate because the bra was worn and wasn’t in “pristine condition” That makes me question the quality of the product as i only wore it for 2 days. Terrible policy. Terrible customer service. I won’t buy from this company again and will discourage friends as well. They are setting internet buying back decades. They won’t last.”

Helpful Report

Posted 6 years ago

Hi Sherry, Thank you so much for your honesty. Unfortunately, as we are not the brand (as we stock hundreds of brands) we are not able to give a guarantee of the fit / size so once you have worn the item we cannot give a refund. We do state this in our returns policy and we really are so sorry that you were not made aware of this before you purchased. Do you need help finding a replacement bra? We would love to help you. Please email support@brayola.com and one of our bra experts will be there to assist. As you were disappointed in the bra you received here is $10 off your next order to help try again. Use code: N76Y1B1J5WGYYPCS10 Looking forward to seeing you again soon!

Posted 6 years ago

“I still have not received all of my order. Shipped on 10/30? I could have driven to pick it up in 30 minutes. No credit posted as I requested, and I have not received my item.”

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Posted 9 years ago

“I thought the bra I ordered would have some support . But it had none.”

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Posted 6 years ago

Hi Sharon, Oh no we are sorry to hear that. Do you need help finding a replacement bra? We would love to help you. Please email support@brayola.com and one of our bra experts will be there to assist. As you were disappointed in the bra you received here is $10 off your next order to help try again. Use code: N76Y1B1J5WGYYPCS10 Looking forward to seeing you again soon!

Posted 6 years ago

“Haven't got my order yet. But it showed that it was delivered”

Helpful Report

Posted 6 years ago

“Returned bra still no refund. Well over the 21 day timeline. Will never order from this company again. Bra was hard and scratchy and did not fit.”

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Posted 5 years ago

Hi Rosie, I am so sorry to hear that you have that experience. We have now issued you a full refund. As you were disappointed in the bra you received here is $10 off your next order to help try again. Use code: N76Y1B1J5WGYYPCS10 Looking forward to seeing you again soon!

Posted 5 years ago

“Only one of my two items was delivered and customer service has not responded to the email I sent a week ago.”

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Posted 6 years ago

“I sent back two of the bras for exchange. To date, I have not received the exchange nor an email explaining what happened.”

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Posted 9 years ago

“Very disappointed in the time it took to receive my products, the quality of the products, and customer service when things went wrong.”

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Posted 6 years ago

“Twice now, I have ordered a product they is listed as "in stock" only to get an email a couple days later telling me it is backordered 4-6 weeks. They shouldn't take the order if it's not in stock, but what makes me the most mad, is that they have charged me for the item already and who knows if it is going to ship at all!!! They have basically stolen my money!!!!!!!! I didn't think it was legal to charge for the product before it ships out. To make things worse, I called customer service and they said they couldn't help me at all. They also said there was no one I could talk to and they didn't have the number for "corporate". What?! You work for a company and don't know the corporate number?? I think not. Do NOT BUY FROM THIS COMPANY.”

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Posted 6 years ago

“How do i return the bras i bought from you. They don't fit and when i received them there was no paperwork with them! Thank you”

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Posted 9 years ago

“You are a bunch of crooks. From not issuing refund for ‘months to telling me something is out of stock so I told you to cancel it and then you shipped it anyway. I will never purchase from you again. Also, being impossible to reach on the phone only to finally get someone in another country that has no clue as to what’s going on.”

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Posted 5 years ago

Hi Sandi, We are so sorry to hear that you had such a negative experience with us. We are constantly getting new shipments through, but its hard to know when. It's really unfortunate that you wanted to cancel at the exact time it was shipped. If there is anything more we can help with please let us know.

Posted 5 years ago

“I needed to return an item that didn’t fit. Called twice and never got through to a representative. Submitted an email and never received a response back. Proud owner of an item I will never use.”

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Posted 6 years ago

“I can’t give a review on something I never received. I’ve contacted the company & got no response”

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Posted 6 years ago

Brayola is rated 4.2 based on 5,416 reviews