Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received this email asking me to revise my review because my issues had been address. My question is how was it addressed? I have only received 2 correspondences from you. One to review and now a request to change my review. I can't do that because nothing has changed or been addressed and this upsets me because I feel like I am being bullied to do give good review.”

Helpful Report

Posted 5 years ago

Hi Patricia, Thank you for reaching out to us. After further review, our records show that on your previous review a reply was sent, advising that we were sorry to hear the item did not work out for you, you could email us at support@brayola.com for further assistance or you could simply start your return request. We apologize for the inconvenience this has caused. Thank you, Brayola Support

Posted 5 years ago

“Received email my issue had been dealt with but have heard except asking me to revise my review”

Helpful Report

Posted 5 years ago

Hi Judy, Thank you for reaching out to us. After further review, our records indicate that your previous review was in regards to a exchange, we advised that we are currently not accepting exchanges, your item would have to be returned and a new order placed. Your return must be initiated through our online return portal, https://shop.brayola.com/pages/returns. If you should have any questions or concerns please email us at support@brayola.com. We apologize for the inconvenience. Thank you, Brayola Support

Posted 5 years ago

“Not a good fit. Had to give it away.”

Helpful Report

Posted 5 years ago

Hi Jeanne, Thank you for reaching out to us. We are sorry to hear the item was not to your liking. For future purchases/questions/returns, please feel free to reach out to us at support@brayola.com. Thank you, Brayola Support

Posted 5 years ago

“I recently purchased the Leading Lady Dreamy Comfort Wire-Free Demi Bra 5204 44B / Nude. I normally wear a 44C underwire bra, but since this was a wireless, I ordered it a cup size down, 44B, like my other wireless bras. When I tried it on, I discovered it gaped under my arms at least 1 inch on each side though the lower band fit correctly. The sides literally stuck out. And the cup size, stated as a "B cup" were big enough to fit a D cup sized woman. The fit was totally absurd. And it was called a "bralette" in the ad; it was actually bigger fabric-wise than my full coverage bras. The description of this bra was totally misrepresented and the fit was no where close to what it should have been. I have sent it back for a refund. Yesterday I received an e-mail from you stating you were charging me $6 to return it. Seriously? You misrepresent your product and charge me when I return it? This is your error, not mine. I would appreciate a refund of the FULL amount I paid for the bra. If you cannot do this, not only will I never buy anything from you again, I will make sure I let both my personal friends and anyone who reads my Face Book page knows about it. This is a totally unfair business practice and you should be ashamed of yourselves.”

Helpful Report

Posted 5 years ago

Hi Leigh, Thank you for reaching out. We are sorry to hear the item is not to your liking. We see that we have assisted you via email from support@brayola.com. Again, we apologize for the inconvenience this has caused. Thank you, Brayola Support

Posted 5 years ago

“This bra is not for full breasted”

Helpful Report

Posted 5 years ago

Hi Colleen, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 5 years ago

“I wish I could say I love it, but it’s not very comfortable. I won’t be buying from them again. My issue has not been dealt with, as they alude to.”

Helpful Report

Posted 5 years ago

Hi Mary, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 5 years ago

“The bra was like sandpaper”

Helpful Report

Posted 5 years ago

Hi Lisa, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 5 years ago

“Although the bra didn't fit, it was ok. Your support team was not. None of your phone #'s work. To go on line and get help was a joke. It took days to get the information I needed, and then was scolded for needing the help. I won't be ordering anything from Brayola again.”

Helpful Report

Posted 5 years ago

“Bras were extremely small and I was not allowed to return them”

Helpful Report

Posted 5 years ago

Thank you for reaching out and for your patience, while we resolved our portal issues. Please be sure to reach out to Support@Brayola.com, should you require any other assistance. Regards, Brayola Support

Posted 5 years ago

“I need to return both bras.”

Helpful Report

Posted 5 years ago

Hello Delean, Thank you for reaching out and for your patience. We have resolved our returns portal issue. The return can be initiated on our portal at : https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 5 years ago

“Sorry. It doesn't fit quite right. Will be returning”

Helpful Report

Posted 5 years ago

“I’m a big lady I measured around my breasts, which was 48”. I’ve always had a b cup. So that’s what I ordered. What I got was a 48 b that was so big, a really big breasted woman still wouldn’t fill the cup! Their instructions to return the bra are non existent. Even though the inclosed paper said it had a step by step guide. There is no way to contact this company! Except by email, or my stumbling on this review area. I even went to their Twitter page with no response. I’m so disappointed.”

Helpful Report

Posted 5 years ago

“Did not fit.”

Helpful Report

Posted 5 years ago

Hi Claudette, Thank you for reaching out; We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at : https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 5 years ago

“NOT impressed with wanting to return items, and received email stating they are going thru bankruptcy and would have to wait to have them let me know when I can go back on line to try and get my $ back and return the items ??”

Helpful Report

Posted 5 years ago

“Very uncomfortable”

Helpful Report

Posted 5 years ago

“I never received my order”

Helpful Report

Posted 5 years ago

“I am large busted have to return does not fit even went up a cup size.”

Helpful Report

Posted 5 years ago

“Have to return a fit bra, but cannot get return instructions.”

Helpful Report

Posted 5 years ago

“Still waiting to hear from someone about pricing ?”

Helpful Report

Posted 9 years ago

Hi Yolanda, One of reps emailed you back the same day! I have re-sent her reply to you right now.

Posted 9 years ago

“I placed my order on 06/15/18 and today is 07/11/18. I emailed support to cancel my order after they stated I couldn’t get a discount because of certain types of bras not available for the discount. My bra wasn’t one of them but I still couldn’t get the discount. I then couldn’t cancel my order because I was told once an order is placed it will ship immediately. I waited 10 business days and called into support to be told my order was on backorder so I wanted to cancel and get a refund but again was told well your item is no longer on backorder and it will be shipped. Now I have waited until July 11, 2018 and called back in and this item is still on backorder but for some reason I was able to cancel my order today. At this point I believe this is all a scam and until I see my refund I don’t believe a word that through this company.”

Helpful Report

Posted 7 years ago

Thank you for contacting Brayola, We apologize for any inconvenience this issue may have caused you. We will be happy to resize you or recommend a bra. Please feel free to call one of our customer care team members 844-443-5021.

Posted 6 years ago

Brayola is rated 4.2 based on 5,416 reviews