Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bras did not fit and I am still waiting for the paperwork to return them. The return process is far too cumbersome. It looks like I wasted $66.00 on bras that I cannot wear.”

Helpful Report

Posted 4 years ago

“Haven’t received my bra”

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Posted 4 years ago

“Bra was extremely tight even though I chose my normal size. InsteD of receiving a second bra in my order I received a Hanes XL men’s T shirt. I’ve returned everything but no refund as yet.”

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Posted 4 years ago

Hi Leslie, We apologize you received an incorrect item. We found you are working with Brayola Support and a return label was sent, as soon as the return is received and processed you will be notified by email. Thank you, Brayola Support

Posted 4 years ago

“Bras not true tp size. Very disappointing for being a first time mom needing nursing bras and then they don’t fit AND no exchange possible. Ridiculous. Will never make another purchase with this company.”

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Posted 4 years ago

“Didn’t receive my order as of yet. 10-31-20”

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Posted 4 years ago

“Still haven't received order”

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Posted 4 years ago

“I ordered a bra in size 48B but received one in 46 C nice bra but wrong size”

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Posted 4 years ago

“No package has arrived. Can you hel me find it?”

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Posted 4 years ago

Hi Caroline, We apologize for the inconvenience this has caused. Please email us at support@brayola.com so that we can further review and assist. Thank you, Brayola Support

Posted 4 years ago

“Have not received my order”

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Posted 4 years ago

Hi Georgianna, Unfortunately the order has been returned to us for an invalid ship to. A refund has been processed back to your original payment form. We apologize for the inconvenience. If you need further assistance, please contact us at support@brayola.com Regards, Brayola Support

Posted 4 years ago

“Did not like the fit...cups were "pointy"...not gud. More unhappy that I could NOT return it...will not buy from you again...”

Helpful Report

Posted 4 years ago

Hi Nancy, Thank you for reaching out. We are sorry to hear the item is not to your liking. We gladly accept the return of items that are unworn, unwashed, and with their original tags and/or packaging within 30 days of delivery. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“The delivery never came”

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Posted 4 years ago

Hi Karen, We apologize for the inconvenience this has caused. After further review, our records show that a refund has been issued. Thank you, Brayola Support

Posted 4 years ago

“Garbage worst bra I have ever seen. Waste of money.”

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Posted 4 years ago

“Quality and fit was not as expected”

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Posted 4 years ago

“My order never arrived”

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Posted 4 years ago

“I need to exchange and cannot print the return label. There is no phone number and I have sent an email requesting help...no response. This is very frustrating.”

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Posted 4 years ago

Hi Kathleen, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“Ordered 3 new bras a size larger than I had as have gained weight during quarantine. New bras smaller than old smaller bras.”

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Posted 4 years ago

“I hated the bra I ordered. It was very pointy, very dated looking. In addition, I have not received the return credit, even though Brayola has received my bra return on September 17, 2020, and it is now October 16th. I'm quite disappointed in this company.”

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Posted 4 years ago

Hi Amy, We apologize for the inconvenience this has caused. Please email us at support@brayola.com so that we can further review and assist. Thank you, Brayola Support

Posted 4 years ago

“Shoddy support. Now I know why I spend the $$ on Wacoal.”

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Posted 4 years ago

“UNDERWIRE CAME OUT AFTER I WORE IT ONCE. NOT SO GOOD.”

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Posted 4 years ago

Hi Eileen, We apologize for the inconvenience this has caused. Please email us at support@brayola.com so that we can further review and assist. Thank you, Brayola Support

Posted 4 years ago

“Never buying I had an issue with my address and instead of helping they just refunded the money ..”

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Posted 4 years ago

Brayola is rated 4.2 based on 5,416 reviews