Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used you're guide to purchase these non fitting bras, then I'm charged to return. I wont be buying here again”

Helpful Report

Posted 4 years ago

Hi Jessica, We are sorry to hear that you didn't like our return policy. As with any company we do not refund for original shipping charges (which if the order was under $50.00, would be $5.99, anything over $50 we offer free shipping!).If you use our return label this costs $6, which is deducted from your total refund amount. All our return information can be found at https://shop.brayola.com/pages/returns Because manufacturers employ different bra sizing systems, determining which size to buy can be trying, please try "Find my Size". This tool will work out the correct size for you to try, based on the brand and bra you are currently wearing. Regards, Brayola Support

Posted 4 years ago

“I will never recommend this This company to anybody they have the worst customer service I've ever experienced. There was no option to talk to them over the telephone or via live chat. When I needed to return items it became a huge issue. They told me that my items smelled of perfume and refused to issue me a refund. However I am glad that I make the purchase using afterpay and use after pay to help me retain my refund and I believe that is the only way that I got a refund with this awful terrible company. I never again will purchase anything from here or recommend this company and its products.”

Helpful Report

Posted 4 years ago

“Not happy, neither bra fits. Auto return will not allow and my email for help has not been returned!”

Helpful Report

Posted 4 years ago

“Horrible service. No response when contacted about incomplete order. No reply, refund or bra purchased. No explanation? No phone number to call.”

Helpful Report

Posted 4 years ago

“I want to return all of my bras. They don't fit. I email weeks ago when I first received them and didn't get a response.”

Helpful Report

Posted 4 years ago

“I’m still waiting to find out why I haven’t received one of the bras I ordered. Very disappointed and dissatisfied with the service. It has been weeks with no response from your company.”

Helpful Report

Posted 4 years ago

HI Catherine, We apologize for the inconvenience. After further review, our Brayola Customer Service Team has replied to your email, please be sure to check your junk/spam inbox. Please reach out to us at support@brayola.com. Thank you, Brayola Team

Posted 4 years ago

“Took a long time to process turn. They took 10% out. Bra was scratchy and uncomfortable”

Helpful Report

Posted 4 years ago

“I have not received my last order”

Helpful Report

Posted 4 years ago

Hi Rhonda, The order is being held at the Post Office due to no access to the address. Please contact the post office to pick the package up, Thank you, Brayola Support

Posted 4 years ago

“Didnt fit well. Returned and haven't received my refund.”

Helpful Report

Posted 4 years ago

Hi Elizabeth, Thanks for reaching out. The return has been received and the refund was issued. If you need further assistance, please email us at support@brayola.com Thank you, Brayola Support

Posted 4 years ago

“Can’t get through to get return . Will not deal with this group Again”

Helpful Report

Posted 4 years ago

“I don't like the bra, wish I could return it?”

Helpful Report

Posted 4 years ago

“The bra I got was the worst I've ever had super painful to wear and brayola has a no return policy after you've worn it..... I'd be aware before buying a bra from them again.”

Helpful Report

Posted 4 years ago

“I received the wrong size twice. The first time. I was refunded. The second time, I’ve emailed 3 times and no response.”

Helpful Report

Posted 4 years ago

“Still have not received”

Helpful Report

Posted 4 years ago

“I ordered 4 bras that were NOT inexpensive. Three for myself and one for my mother. I went to start a refund for two and exchage one for another size only to find out these items are nonrefundable or exchangeable. I've tried contacting customer servicen for assistance in EVERY WAY only to be ignored. Now I'm stuck with four bras that do not fit and almost $200 in the hole! NEVER ORDER FROM THIS COMPANY.”

Helpful Report

Posted 4 years ago

“Never received credit for my return”

Helpful Report

Posted 4 years ago

Hi Frances, We apologize for the inconvenience. Please email our Brayola Customer Service Team at support@brayola.com, they will be able to further review and assist. Thank you, Brayola Support

Posted 4 years ago

“Sent me someone else's order and not what I ordered. So, I cannot review. I had to return the order and received a prompt total refund.”

Helpful Report

Posted 4 years ago

“Will order no more. Charging me 6.00 to return it. That plus shipping is costing me 10.00 for ordering a bra. Will neve order again”

Helpful Report

Posted 4 years ago

“I returned 3 bras the next day after I received them and have had difficulty getting a refund after many texts to your company. I would like a telephone contact. Will not do business with you again”

Helpful Report

Posted 4 years ago

“Management never responded to any of my request for a refund for items i never ever received is your company a scam”

Helpful Report

Posted 4 years ago

Hi Diana, We apologize for the delay with the delivery for your order and understand your frustration. USPS is experiencing delays almost everywhere right now. Some packages are taking longer than normal. They seem to be sitting at USPS facilities longer, or sometimes remaining ""in transit"" between facilities for a long periods of time.. We are following the shipment to you. Please allow extra time for them to make delivery of your order. We apologize for the inconvenience. Thank you, Brayola Support

Posted 4 years ago

Brayola is rated 4.2 based on 5,416 reviews