Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I submitted a return over 2 weeks and no refund yet”

Helpful Report

Posted 4 years ago

Hi Delores, We see a return set up for your order however, the UPS label for the return does not show any tracking movement with UPS. Please contact us at support@brayola.com if the return was sent back via your own shipping method with the tracking number so we may assist you further. Thank you, Brayola Support

Posted 4 years ago

“Doesn’t fit and I need to return it”

Helpful Report

Posted 4 years ago

Hi Sherry, Thank you for reaching out. We are sorry to hear the item did not fit. Have you clicked on "Find my Size". This tool will work out the correct size for you to try, based on the brand and bra you are currently wearing. We gladly accept the return of items that are unworn, unwashed, and with their original tags and/or packaging within 30 days of delivery. The return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“Customer service is seriously lacking. Returned two bras and only received credit for one. They said one was "worn" but literally tried it on and took it off because it was so uncomfortable. Will buy elsewhere.”

Helpful Report

Posted 4 years ago

“Not the customer service I was hoping”

Helpful Report

Posted 4 years ago

“Completely wrong order! Not the product I ordered and not the size or color I ordered. Very disappointed. Hopefully you can get this right for other customers.”

Helpful Report

Posted 4 years ago

“I was not pleased to return two bras that cost over $48.00 and and only get a little over $15.00 in refund...I will never buy from Brayola again.”

Helpful Report

Posted 4 years ago

“The bra was not what I ordered.My size is very accurate and this bra would not even go halfway around so sure do not know what kind of sizes you make.The hooks were hanging off the snap area.I will never place a order with you again not will I ever recommend you to anyone.”

Helpful Report

Posted 4 years ago

“Since I haven’t received any of my purchases yet I can’t write a review. Please look into the delay of delivery. Thx”

Helpful Report

Posted 4 years ago

“Return policy is ridiculous. Will not be ordering again m”

Helpful Report

Posted 4 years ago

“I have been trying to get a return slip on the 2 bras I got because they don't fit.”

Helpful Report

Posted 4 years ago

Hi Annette, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

“Dissatisfied!!!!”

Helpful Report

Posted 4 years ago

“Received my order but item was damaged. Tried to contact the company many times but emails are ignored. Will not buy from again.”

Helpful Report

Posted 4 years ago

Hi Devin, We received your email via Amazon pay and responded back to them on 2/25 on how to set up the return. If you still need assistance setting up the return, please email us at support@brayola.com. Thank you, Brayola Support

Posted 4 years ago

“Can't review, I've never received my order!”

Helpful Report

Posted 4 years ago

“Have not received my bra yet!!!!”

Helpful Report

Posted 4 years ago

“still waiting for refund of returned items”

Helpful Report

Posted 4 years ago

“Was sent underwear when I ordered a bra. Won’t use them again. Hope I get my refund.”

Helpful Report

Posted 4 years ago

“I think the approach of plus size products needs to be reviewed”

Helpful Report

Posted 4 years ago

“I am very unhappy. I ordered 2 bras and didn’t put my current mailing address on the order. I realized this immediately after I completed the order and Brayola. would not make the correction. They were not forwarded to me so I am out $42 and 2 bras!!!! Not a great way to do business!!”

Helpful Report

Posted 4 years ago

“For my order I received 2 packages of Hanes underwear for men. Pay pal was charged for my order of 2 bras. I have not received what I ordered and I returned the men’s underwear at my expense. I would lie if I gave your business anything but a 1 it would be 0 if it was provided.”

Helpful Report

Posted 4 years ago

“I want to know why I have not received my bra”

Helpful Report

Posted 4 years ago

Hi Ruth, Your order was shipped and is in transit to you. Unfortunately, with the recent bad weather, deliveries have been delayed. Please allow a couple of extra days for USPS to make the delivery. If you need further assistance, please contact us at support@brayola.com and we will be happy to help. Thank you, Brayola Support

Posted 4 years ago

Brayola is rated 4.2 based on 5,416 reviews