Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping was fast, looked to be of good quality, returns are easy, however, my return was delivered 2 weeks ago, and no refund as of yet.”

Helpful Report

Posted 4 years ago

“Invoice Number: #1249882 Where is my order?”

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Posted 4 years ago

“Stiff and uncomfortable”

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Posted 4 years ago

“I ordered 2 bras and was charged for them but never received them.I would like to be contacted to find out if I will receive my items or not.”

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Posted 4 years ago

“Fit is good but the seams are very rough and scratchy. Can’t wear it especially running. Too much work to send back”

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Posted 4 years ago

“Not true to size, had to return”

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Posted 4 years ago

“Beware if you want to do a return- they will try to void your return saying merchandise was returned worn or dirty.”

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Posted 4 years ago

“The wrong item was shipped. The color, the style and the size were all wrong. The bra was sent back.”

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Posted 4 years ago

“Stiff and not comfortable”

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Posted 4 years ago

“Still haven't gotten my order.”

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Posted 4 years ago

“Never received my order and took them a long time to refund me my money won’t shop with Braylor ever again”

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Posted 4 years ago

“The bra is very uncomfortable! It is made of stiff fabric has a seem going through the middle of the cup and is itchy.”

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Posted 4 years ago

“I never received my order”

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Posted 4 years ago

“I sent the bra back already. I have purchased this bra before and the underwires popped out the sides in no time at all. Also, when I realized I made a mistake in ordering, I tried to change or cancel my order immediately. Your system would not allow me to do this. So I had to pay for shipping to return it. I will never order from Brayola again.”

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Posted 4 years ago

“The bras didn’t fit well. Smaller than they should have been for the size I ordered. I plan to donate them somewhere as I will never wear them. The fabric wasn’t what I expected either. Poor decision to buy these.”

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Posted 4 years ago

“I have just changed the rating from 5 stars to 1 star. I am trying to get help on why I was sent only 1 pair of underwear instead of the set of 3 that I paid for. I've made 2 queries with 0 responses. Customer Service is a big part of how I choose an online vendor. Also, it's hard to navigate to the contact link on the site. It should be in the or the footer of the landing page, as well as every page. Come on Brayola - step up.”

Helpful Report

Posted 4 years ago

“Never received my bras”

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Posted 4 years ago

HI Tymeshia, Per an online trace, the package for your order shows it delivered on 3/18. If you need further assistance, please contact us at support@brayola. com. Thank you, Brayola Support

Posted 4 years ago

“Hated it”

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Posted 4 years ago

“Not received order”

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Posted 4 years ago

Hi Pat, Thank you for reaching out to us. We tracked your package and the Post Office has it as unable to deliver due to no access to delivery location. We have issued a refund for the order back to your original payment form. If you ever need assistance with an order, please reach out to us at support@brayola.com. Thank you, Brayola Support

Posted 4 years ago

“The worst customer service ever! I will never purchase anything from Brayola again.”

Helpful Report

Posted 4 years ago

Hi Karen, Thank you for your feedback, We apologize if we have not meet your needs in the multiple contacts that we have had with you. Regards, Brayola Support

Posted 4 years ago

Brayola is rated 4.2 based on 5,416 reviews