Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

Write Your review

Tell us how Brayola made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are horrible I never received my order but my visa card was charged...i am concerned and have not been able to reach a customer service person aside from Amanda o!?!?”

Helpful Report

Posted 4 years ago

Hi Diane, We apologize for the delay with the delivery for your order and understand your frustration. USPS is experiencing delays almost everywhere right now. Some packages are taking longer than normal. They seem to be sitting at USPS facilities longer, or sometimes remaining ""in transit"" between facilities for a long periods of time.. The order is in transit again as of this morning. We apologize for the inconvenience. Thank you, Brayola Support

Posted 4 years ago

“Nothing fit I believe your sizes are off and I didn’t even get the right colors in 2 of the things ordered”

Helpful Report

Posted 4 years ago

“Terrible service all around.The expensive bra I bought is so awful I can't even wear it. What a waste of $30!I definitely will not be a returning customer.”

Helpful Report

Posted 4 years ago

“It took too long for delivery. I understand Covid but it seems like all other online businesses were able to deliver in a timely manner. I contacted customer service and there wasn’t much they could do. I will never order from Brayola again. Please remove me from your email list.”

Helpful Report

Posted 4 years ago

Hi Anne, We sincerely apologize for the delay in shipping the Playtex products you ordered We were experiencing staffing limitations in this distribution center due to the Covid Pandemic restrictions, a large number of unexpected orders, and carrier delays We understand that this is a less than satisfactory experience. We apologize again for the delays and thank you for understanding during these unique times. Thank you, Brayola Support

Posted 4 years ago

“I have never received them and have paid for them so I am not very happy!!!”

Helpful Report

Posted 4 years ago

Hi Jackie, We tracked your order with USPS and the last scan was 12-19. Unfortunately the package appears to be lost. A refund has been issued back to your original payment method. Please email us at support@brayola.com if you need further assistance. Thank you, Brayola Support

Posted 4 years ago

“Haven’t received my order”

Helpful Report

Posted 4 years ago

Hi Lynda, The tracking for your order shows it delivered on December 17th and left with an individual. If you have not received the order, please contact us at support@brayola.com for further assistance. Thank you, Brayola Support

Posted 4 years ago

“I sent an email about product I had received, I got no response about the questions in the email. I only got information about returning the product, so I did.”

Helpful Report

Posted 4 years ago

Hi Therese, We found your email and also the sent response that answered your question. The brand switched from metal clasps on the shoulder to plastic clasps a few years ago. We apologize that you feel your question was not answered. If you need further assistance, please email us at support@brayola.com. Regards, Brayola Support

Posted 4 years ago

“Haven’t received it yet”

Helpful Report

Posted 4 years ago

Hi Melissa, The package for your order shows that it was delivered on December 11th. Please contact us at support@brayola.com for assistance if you have not received. Thank you, Brayola Support

Posted 4 years ago

“I have great things about your company. However, my first time ordering, I waited until you had a special with no shipping fees and no return shipping fees or any fees what-so-ever. Imagine my shock when returning bras that did not live up to the description arrived. I returned them and you shocked me with a return shipping charge. I will not order from you again until you correct your most serious abuse of trust. You must stand by your word. You did not. I am seriously disappointed.”

Helpful Report

Posted 4 years ago

“Haven’t received it yet!”

Helpful Report

Posted 4 years ago

“Suze not to true size and takes to long to get return and can't talk to anyone. So not buying again because you can't talk to a person so must be a non AMERICAN company”

Helpful Report

Posted 4 years ago

“No way to return wrong size bra”

Helpful Report

Posted 4 years ago

“This is the last time I will order from this company, the 2 bras I ordered didn’t fit, not sure the sizing is correct, I was unable to speak to someone at this company as all correspondence is done through email, very diaappointed!”

Helpful Report

Posted 4 years ago

Hi Dflana2028, We are sorry to hear of your disappointment and apologize, with the current situation in the country all correspondence is thru email due to working remotely. The best thing to determine the correct size needed is taking current measurements. The easiest way is to grab yourself a tape measure. Measure where the band would sit, which is around the rib cage. Write down this measurement in inches. Next measure across the bust in line with your nipples, this should be the fullest part of your breast. Write this number down, again in inches. Now, measure the top bit of your bust, so pretty much from under your arms. Email us at support@brayola.com and we will give you a recommended size to order. Thank you, Brayola Support

Posted 4 years ago

“This order never arrived. Shipment tracking shows nothing after 12/11.”

Helpful Report

Posted 4 years ago

Hi Suzanne, We apologize for the delays with USPS. They are experiencing delivery delays due to Covid and short staffing. Please allow additional time for the package to arrive. Thank you, Brayola Support

Posted 4 years ago

“It’s been weeks and I still do not have my purchase”

Helpful Report

Posted 4 years ago

“Too small I need to return it”

Helpful Report

Posted 4 years ago

Hi Vernie, Thank you for reaching out. We are sorry to hear the item did not work out for you. If you email us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Thank you, Brayola Support

Posted 4 years ago

“I didn't notice the return policy, which charges you to return items that do not fit. Since bras are very individual, I can't guess which ones will work. Obviously that means I will not be buying bras here, the expense of returning multiple bras while searching for the right one is too much.”

Helpful Report

Posted 4 years ago

“I returned 2 unworn bras. Was planning to order a different style since the first order was too small in the cup. After only being refunded for one bra, I will never order another item from this company.”

Helpful Report

Posted 4 years ago

“Not enough adjustment in the straps; I consistently wear a DDD (F) in varying brands. This bra was not sized properly in my opinion.”

Helpful Report

Posted 4 years ago

“I would love to review the item, but I never received my package.”

Helpful Report

Posted 4 years ago

Brayola is rated 4.2 based on 5,416 reviews