Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,417 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,417 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I emailed that I made a request to change my address from Lither to Luther. A typo error that I made. I never received my order. The company ignored my requests to change the delivering address. I will not order from here again.”

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Posted 9 years ago

“Great customer service, fast shipping!”

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Posted 9 years ago

“Great quality in products. Quick customer response to a billing issue. User friendly.”

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Posted 9 years ago

“I ordered items on May 1st. Still have not received them. I keep getting they are in the mail. Where are they coming from slow boat from China? I would never order from them again.”

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Posted 9 years ago

“I can't believe I have received a different delivery for my simple order, just one at a time, why not just send all 3 at the same time, and you tracking does not work, I could not track my shipment”

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Posted 9 years ago

“The return process is clumsy, you need an email from them with the address to send it. They ask you to send UPS or FedEx or a way to track. It cost me $9.00 to send one bra back.”

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Posted 9 years ago

“I have not received my shipment yet”

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Posted 9 years ago

“Didn't send part of my order for a month. I asked where it was and was told not to worry, just keep waiting. I waited and it didn't come. When I emailed they had no idea that things were late and just gave m a refund to fob me off. I didn't want a refund, I want what I paid for. Poorly handled all round”

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Posted 9 years ago

“My advisor went to great lengths to find the right size and style for my needs.”

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Posted 9 years ago

“I love the bra, the most comforable ever! When I contacted you for help with the discount, you were very helpful and I have received my discount. Thank you!”

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Posted 9 years ago

“Thank you for your help.”

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Posted 9 years ago

“The service was fine, but I should be able to print a return label from the website.”

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Posted 9 years ago

“Customerservice was very accommodating. I let them know I did not receive the 25% discount and they quickly gave me a refund.”

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Posted 9 years ago

“The communication level of your company is terrible. I could NEVER get anyone on the telephone and the emails never matched with anything I ever sent to you. While I do like your products the hassle is not worth the headache.”

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Posted 9 years ago

“Beautiful bra but it won't fit me and in fact the right size was too big.”

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Posted 9 years ago

“The bra did not fit the way it was described and didn't come up all the way like I thought it would”

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Posted 9 years ago

“the bra felt very soft..I had a problem with the cup being a little small but when I called you were very helpful with my exchange.”

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Posted 9 years ago

“Outstanding”

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Posted 9 years ago

“This customer support lady was a huge help in giving me information on how to return an item!”

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Posted 9 years ago

“I have to return the bra because it jets out in the middle. I am not happy about having to pay for the return postage.”

Helpful Report

Posted 9 years ago

Brayola is rated 4.2 based on 5,417 reviews