Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,417 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,417 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4 went to purchase them for $28.00 the order cut back to 1. Got an email saying they were now ready. Went to process the order still cut back to 1. Got another email saying ready now up to $40.00. I sent 3 emails saying this was wrong. I got an email in return saying they are ready and now $30.00 ten dollar savings - REALLY not impressed very poor service”

Helpful Report

Posted 10 years ago

Hi Louise, We are so sorry to hear that. I've had a look into your emails and can see how frustrating it has been. We currently have one rum raisin #840 and one #4049 in white. We are working on getting more stock, as we know how popular these bras are. Whilst i cannot "reserve stock" we can just keep notifying you when a bra is back. We will honor the price just let us know and we will refund you the difference (when you do purchase them). Any questions, please let me know. Fiona (email me fiona@brayola.com with any questions.)

Posted 10 years ago

“wait until item arrives”

Helpful Report

Posted 10 years ago

“quick response on request to return an item...I just mailed it back a day or so ago...sort ofhard to swallow almost $10.00 to send UPS...live and learn I guess...I will buy from the dept store from now on”

Helpful Report

Posted 10 years ago

“Fit good So comfy I fell asleep in it didn't even notice was softly supportive”

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Posted 10 years ago

“Label said it was the correct size of 36DDD, but it was TOO tight and the elastic was very uncomfortable.”

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Posted 10 years ago

OH no! We are so sorry to hear that.

Posted 10 years ago

“You were very helpful and prompt. Mailed package back to you today. Hope I followed your instructions to your specification. Looking forward to credit. Have a good day. Thank you.”

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Posted 10 years ago

Thank you :)

Posted 10 years ago

“Sorry, It was very difficult to figure out how to return an item that didn't fit. I was upset that nowhere did the price of items appear. Not good business!”

Helpful Report

Posted 10 years ago

“Emily is amazing! she took care of everything for me.”

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Posted 10 years ago

WOW! We will pass on your lovely words!

Posted 10 years ago

“i STILL haven't gotten it yet”

Helpful Report

Posted 10 years ago

“Not cool”

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Posted 10 years ago

“Both Emily and another rep tired their best, but I still do not have any merchandise...will reorder ( as suggested) and cross my fingers, I guess.”

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Posted 10 years ago

Hi Terry, we're sorry to hear that. If you have any questions, please do not hesitate to contact us :)

Posted 10 years ago

“I have returned a few items since I started shopping at Brayola and every time their customer service has promptly respond to my inquire and has suggested to me how to return my purchase.”

Helpful Report

Posted 10 years ago

Wonderful news :) We are so happy that you like us!

Posted 10 years ago

“Thanks for getting back to me ASAP on my return. Great customer service is what makes a great company”

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Posted 10 years ago

“I returned the bra to the address given. You won't refund my money.”

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Posted 10 years ago

Hi Carol, Did you get tracking on this? Unfortunately items can get lots in the post very easily. Did you have any proof of postage so we can show our warehouse?

Posted 10 years ago

“This is the most difficult company to return something. It comes with no paper work. My bras came from 2 different places so I had to ask for 2 return requests. I will not buy from them again!I don't think they want you to return so they make it very difficult.”

Helpful Report

Posted 10 years ago

“The process was extremely easy and the directions very clear”

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Posted 10 years ago

“not good”

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Posted 10 years ago

“so far so good.”

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Posted 10 years ago

“Not sure, but you answered promptly. I haven't gotten the bra that was recommended yet.”

Helpful Report

Posted 10 years ago

“Bra was sized funny. It took 4 days to get the return number to send it back. I will not be purchasing from Brayola again.”

Helpful Report

Posted 10 years ago

Hi Carolyn, I've looked into this, as we take our customer service very seriously. It looks like you requested to return your items on Sunday. Our operating hours are Monday - Friday 9-5pm EST. Your request to return your items was sent to you on the Monday morning. I do hope you understand we try and get through the return requests as quickly as possible. If you have any questions, please do not hesitate to contact me.

Posted 10 years ago

Brayola is rated 4.2 based on 5,417 reviews