Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,417 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,417 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zoe Sumner was great, I only hope that brayola will expidate my credit so I can try a different product”

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Posted 10 years ago

Thank you for your review!

Posted 10 years ago

“Excellent return service. Very conscientious and helpful employees. Great company. Size was the reason for return..Great quality.”

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Posted 10 years ago

“Our original order was never received. After contacting customer service, Emily worked to solve the issue and promtly deleived the product. She was extremley helpful and professional”

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Posted 10 years ago

Thank you for letting us know :) Great feedback

Posted 10 years ago

“answered question in a timely manner.”

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Posted 10 years ago

“I placed an order which was confirmed via email. Afull mos later I had not received a notice of shipment or the product. I contacted customer service who promptly responded and the order was shipped immediately. I appreciate them quickly solving the problem”

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Posted 10 years ago

“it has been a month since placed my irder, August 16th, it was shipped Aug. 18th. It is now Sept. 17th and i still do not have my order. Shipping sucks and i will not be ordering again..”

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Posted 10 years ago

“You don't seem to have what I am looking for.....”

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Posted 10 years ago

“U dont give catalogs thru the mail and i dont order things online....”

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Posted 10 years ago

Oh no! Maybe give us a call and we can help you on a more personal level :) Call us for free on 1-888-978-8723

Posted 10 years ago

“I wish I had know that the bra did not have any padding before I bought it. I do like the fact that the straps don't fall off my shoulders, though.”

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Posted 10 years ago

“Excellent service”

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Posted 10 years ago

“On the same day I ordered 3 bras from Brayola, and 2 bras from TRUE. True package was much better. Their padded envelope was large, their marketing sticker and materials within were fun & classy and they included a pre-printed ReturnSlip AND another waterproof envelope in case I had a return. One True bra didn't fit, but their return was FREE. All 3 Brayola bras (Bali, all same size as True order) did not fit. But I had to go find a large envelope, make a trip to UPS and PAY to return Brayola merchandise. Sorry. Won't shop Brayola again.”

Helpful Report

Posted 10 years ago

“After ordering for a second time, my postal service failed to deliver my package. I contacted customer service to see what my options would be. We made sure the address was correct, and talked about my options once the package returned to them. This being my second time ordering, I know it's my postal carrier. The customer service has been great.”

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Posted 10 years ago

Thanks megalway!

Posted 10 years ago

“Liked you product just didn't fit don't like not having free returns so will probably shop where I can get it free shipping both ways”

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Posted 10 years ago

“I had a bit of a problem with my bra order because I ordered 2 bras of the same size from the same company (Elomi) and the band on one bra was 2” smaller than the other. Customer service has been working with me to resolve the problem and either send me a replacement or refund my purchase price. So far, I’m as happy as I can be in a difficult situation.”

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Posted 10 years ago

thanks Trish! We are working on it :)

Posted 10 years ago

“so many do not carry my size. The ones I liked did not come in a 38 B”

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Posted 10 years ago

“Customer Service advised me that they made a mistake in letting me know the bra I wanted was back in stock, when it really was not. Actually advised me to pre-pay for the bra so when it came in, I would receive it. Now why would I pay for something when there was no ETA on receipt for pre-payment?”

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Posted 10 years ago

“Love their selection of panties and bras”

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Posted 10 years ago

“Fast service”

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Posted 10 years ago

“You were very helpful and I appreciate it. I do not need to purchase anything at the moment.”

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Posted 10 years ago

Awesome thank you!

Posted 10 years ago

“your company did an awesome job from beginning to end. Fast delivery, great customer service.”

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Posted 10 years ago

Thank you Vera!

Posted 10 years ago

Brayola is rated 4.2 based on 5,417 reviews