Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,417 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,417 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bra was good it was just too small.CUSTOMER SERVICE WAS 5 STAR. THANK YOU.”

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Posted 10 years ago

“very quick response with my questions. Thanks”

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Posted 10 years ago

“Love it!!”

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Posted 10 years ago

“Fine, But would like an e-mail to say that you received my return. Thanks!”

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Posted 10 years ago

Hi Alice, we don't email to say we've received the items, only once we have refunded them. We will make sure that you get your refund ASAP.

Posted 10 years ago

“I really feel your team is good. I received not only the reply but also i am happy with the quick response from your side. Best of Luck”

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Posted 10 years ago

Thanks Michelle!

Posted 10 years ago

“the bra I wanted was on sale but you did not have my size and was informed you would let me know when you had it. You did but I was denyed the sale price. Most stores would have honored the sale price but not soon this case. So I will take my business elsewhere.”

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Posted 10 years ago

“Loved the bras and they were exactly as posted...Unfortunately for me, I ordered wrong size and will have to shop locally again!!”

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Posted 10 years ago

Hi Nan, You know you can return them if they don't fit to get a full refund? Get in touch with us via email (support@brayola.com) or call us on 1.888.978.8723 if you have any issues.

Posted 10 years ago

“The website wouldn't accept my address. I emailed my order asking them to get back to me for my credit info and didn't getva response yet. I'll go to the store and buy my bras, it was a good buy but to frustrating. I won't bother again.”

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Posted 10 years ago

“Never anything in my size”

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Posted 10 years ago

“The best bra that I have worn in 30+ years. I have a bicycle injury that makes my right shoulder droop. ALL my other bras's straps fell off my right shoulder, not this bra. I don't even have to think about it anymore. THANK YOU!!!!”

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Posted 10 years ago

“I deleted your instructions on how to return my last order. Please send them again”

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Posted 10 years ago

Sure no problem! We've just sent them over to you again!

Posted 10 years ago

“My oroiginal order was lost in the mail...All I did was cal customer service...very few questions and within 3 days..the replacement order arrived on my door step You went out of your way to please me.. Thank you from Canada”

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Posted 10 years ago

Thanks for your review! x

Posted 10 years ago

“i unfortunately had to return my order due to size issues, but the process was very easy and customer service was great! I will be ordering again.”

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Posted 10 years ago

“on how to return my last order. Have not had a response to my inquiry. Would like to order more but have to finalize my return first. Please advise. Thanks.”

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Posted 10 years ago

Hi Sharon, We can see you requested return details on the 12th August :) Once we receive the items it can take anything from 7-10 business days to process the returns :)

Posted 10 years ago

“I placed an order, next day the bra went on sale for 20% off. I wrote to cs to make it right-the reply was the sale had end by the time the reply got to me-it was a weekend sale and I had used a 5% discount code already. Two days later the same bra was offered for 25% off-they lost me as a customer!”

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Posted 10 years ago

“I kept one out of three purchase's. One thing that I found very frustrating was the support@brayola.com..... I took it as a website NOT an email...SO it was my fault for not reading and understanding, and I bet MANY of your customers do this mistake also. I called and got recordings the first day, and the second day I got hold of Emily? and she was EXTREMELY kind and informative! So THANK YOU! I have sent the package back, NOW is the ultimate test- HOW long it takes to get a refund! I shop 99.9% by mail, and there are certain things I rate and will come back and buy... how much do I have to buy before I get free shipping- 100% to brayola, how was the product represented and was it in perfect condition when I received it-95% to brayola, can I get hold of you quickly- 80% to brayola ( I was extremely frustrated), was your rep nice and/or helpful- 100% to brayola, how long and how HARD is it to return items- 65% to brayola (there is no receipt/paperwork nor any package to return product, and calling to get a number is kind of outdated) and lastly HOW long did the package take to get to me-65% to brayola (it was also sent USPS when I was given confirmation that FedX was the carrier and it took over 7 days). I plan on ordering a bra and 3 pairs of Leonisa's as soon as my credit comes through. Like I said I shop exclusively online and there are com”

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Posted 10 years ago

“Buying online means there is a chance you have to send it back and that can be such a hassle. But with Brayola's return policy it is made easy. Yes, you have to pay the shipping but that is a chance I am willing to take. Many stores do not have the size I want, so Brayola is who I go to.”

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Posted 10 years ago

Thank you so much for your honest review :)

Posted 10 years ago

“Your return process is ridiculous! Have to to send an email to you, wait for a response, print info you send, write 2 different numbers on the return box is not good customer service. Why not send a return label as other companies do? I will not order from Brayola again. Thank you.”

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Posted 10 years ago

“bra great! CS was slow to return my return inquiry. Just put package together.”

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Posted 10 years ago

“First, the bra I received was cheaply made with poor quality materials, but your return process is cumbersome, non-consumer friendly and archaic. To have to send you an email to receive return instructions is stupid. Then I must write the return code on the outside and inside of the package and fill out a form giving you the brand, style# size and quantity of the return? Don't be so lazy, you have all this information. And the capper is, if I miss any of these steps, you keep 25% of my refund? That sounds illegal, I already have to pay to return the thing. I would NEVER purchase from you again.”

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Posted 10 years ago

Hi Lynellen, The reason we don't put paperwork in the box is for 2 reasons. 1. Is to save the environment. We send ALL correspondence through email, so why would you need it printed again? 2. We are a marketplace, so we use lots of different suppliers. In order to ship items fast and efficiently we don't include paperwork as this would add additional time. I am not sure where you have found that we keep "25%" as this is not our policy. We give a FULL refund, however if you don't follow the instructions, this can be delayed as it will be harder to find in the various warehouses. By writing your number on the outside, we have found this speeds the process up, by 50%. We are sorry you didn't enjoy your experience with us, and if there is anything we can do to change this, please do let us know. ALL feedback is extremely valuable, and we do understand that it is a different procedure to what other online stores use. Any questions, please do let us know.

Posted 10 years ago

Brayola is rated 4.2 based on 5,417 reviews