Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fine svc.”

Helpful Report

Posted 9 years ago

“I had to return a bra didn't fit waiting for the credit to my account.”

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Posted 9 years ago

“Liked this bra just need to get used to the sizing. Will order more”

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Posted 6 years ago

“Website not user friendly and order didn't go though properly. See above received 5 white in 8 and 3 bulk in 7.”

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Posted 9 years ago

“I waited over a week after I placed my order to inquire about the status of my order. I understand that one bra is on back order but had received no information on the one that was in stock. When I inquired about the status of my order they said they would send out the one that was in stock right away. I still don't know know if the one has been sent out as I have still not received any tracking information. The money has been taken out of my account but I still don't know the status of my order.”

Helpful Report

Posted 9 years ago

“Liked you product just didn't fit don't like not having free returns so will probably shop where I can get it free shipping both ways”

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Posted 9 years ago

“Customer Service was responsive but the product arrived with no paperwork, packing list, etc. They sent an email saying there would be no paperwork and if I had any questions or wanted to return the item, to contact them. I did contact them, they gave me instructions on how to return but still a little strange. The bra was supremely uncomfortable and grossly overpriced as I saw it some place else for half the price. The fact that their pop-up ads are on FB probably gets them a lot of business they would not otherwise get . I hope they refund my money.”

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Posted 10 years ago

“In recent years I’ve had wonderful customer service experiences but here recently they have lacked knowledge and gave the attitude that I was wasting their time. Very disappointed.”

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Posted 6 years ago

“I kept one out of three purchase's. One thing that I found very frustrating was the support@brayola.com..... I took it as a website NOT an email...SO it was my fault for not reading and understanding, and I bet MANY of your customers do this mistake also. I called and got recordings the first day, and the second day I got hold of Emily? and she was EXTREMELY kind and informative! So THANK YOU! I have sent the package back, NOW is the ultimate test- HOW long it takes to get a refund! I shop 99.9% by mail, and there are certain things I rate and will come back and buy... how much do I have to buy before I get free shipping- 100% to brayola, how was the product represented and was it in perfect condition when I received it-95% to brayola, can I get hold of you quickly- 80% to brayola ( I was extremely frustrated), was your rep nice and/or helpful- 100% to brayola, how long and how HARD is it to return items- 65% to brayola (there is no receipt/paperwork nor any package to return product, and calling to get a number is kind of outdated) and lastly HOW long did the package take to get to me-65% to brayola (it was also sent USPS when I was given confirmation that FedX was the carrier and it took over 7 days). I plan on ordering a bra and 3 pairs of Leonisa's as soon as my credit comes through. Like I said I shop exclusively online and there are com”

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Posted 9 years ago

“Just received mine today, shows nipples, absolutely no padding. Returning it. Very disappointed.”

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Posted 5 years ago

“Disappointing, 2 items I stock when ordered - over a week before advised out of stock. Still waiting to receive my order”

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Posted 9 years ago

“Nk me if the items would i buy”

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Posted 5 years ago

“I know little to nothing about your company... just what an email displayed about women's bras... asked for catalog to be sent via post mail, so I can check out the designs, etc. & place an order, but was told there was none to be had. I can't see a reason to continue contact, so please unsubscribe me.”

Helpful Report

Posted 10 years ago

“Your customer service representatives have been very prompt in responding to me. The problem is that I still, a whole month after placing my order, I have yet to receive it. I think it's a ridiculously long time to wait. I was hoping to have my new bras before traveling outside the country next week, but it doesn't seem as if that is going to happen.”

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Posted 9 years ago

“After only couple months underwire is migrating out and up into armpit.”

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Posted 5 years ago

“Nice”

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Posted 6 years ago

“Very good service, would try again”

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Posted 10 years ago

Thanks Bonnie! Hopefully next time :)

Posted 10 years ago

“I placed an order which was confirmed via email. Afull mos later I had not received a notice of shipment or the product. I contacted customer service who promptly responded and the order was shipped immediately. I appreciate them quickly solving the problem”

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Posted 9 years ago

“i have no review”

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Posted 9 years ago

“I requested a change in size within 20 minutes of placing my order. While the agent said she would notify the warehouse, the bras I received were still the wrong size.”

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Posted 9 years ago

Brayola is rated 4.2 based on 5,416 reviews