Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,417 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,417 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent back two of the bras for exchange. To date, I have not received the exchange nor an email explaining what happened.”

Helpful Report

Posted 10 years ago

“Good idea: requesting a selfie of one's current bra-fit. But there was no packing list in the box I received. When I tried on the 2 bras I bought, one didn't fit at all; the other was an "almost." Brayola agreed that I should send another photo, but I was busy. So they closed my return ticket. I emailed to say I still needed to return the bras, and they answered with yet a third number. I had to phone to find out which number to put on my return package. I won't use Brayola again.”

Helpful Report

Posted 10 years ago

“Poor fitting and cost as much to return as the bra cost. I will not recommend or use you again. The return assistance ( Lilly) was terrific.”

Helpful Report

Posted 10 years ago

“I had the pleasure talking to one of your representatives last week. She was very pleasant. We haven't got my problem solved yet but we are working on it. I ordered the wrong size and tried to catch it before it went out for delivery but i wasn't fast enough. I have refused the package and am sending it back, hopefully to get the right size. So when i get this completed, i can tell you more. Thanks, Charlene Wayman”

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Posted 10 years ago

Thank you for your review :)

Posted 10 years ago

“I am doing an exchange and the company has been very helpful!”

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Posted 10 years ago

“i contacted online regarding a return. reply came within one day and the item is already mailed. just waiting for my credit.”

Helpful Report

Posted 10 years ago

“Have not received my order yet! Disappointed”

Helpful Report

Posted 10 years ago

“I have not yet received my product making your request for a review a bad decision. I have not received any further info since Simone reported that the product was being re issued.”

Helpful Report

Posted 10 years ago

“Would have been better to include the invoice/return form like most other companies do, instead of making us contact you to get the return form. Complicates the process.”

Helpful Report

Posted 10 years ago

“I've been working w/ Simone for a few months and she has been so kind and patient w/ me. I'm still trying to decide what I want to buy, its a big purchase. I look forward to having her to ask any questions I still may have. Julia”

Helpful Report

Posted 10 years ago

“The service was excellent. No problem returning a item that I odered too small. The were pleasant and quick to respond.”

Helpful Report

Posted 10 years ago

“the bra I ordered was delivered very fast. infortunately, it was too small. your response to my questions about returns were quickly returned. I am still for a front close bra with good support. I am 75 with large drooping breasts.”

Helpful Report

Posted 10 years ago

“Tried to change color of bra.. But it didn't happen!”

Helpful Report

Posted 10 years ago

“Everything I ordered didn't fit (too large) and the material was not comfy.”

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Posted 10 years ago

“No Bras yet”

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Posted 10 years ago

“I have to give one star because I have never received the two bras I ordered. I inquired, was told they were not packaged for some reason but would be sent again. But that has not happened. I will call customer service again today.”

Helpful Report

Posted 10 years ago

“The customer service was excellent. The problem was resolved very quickly.”

Helpful Report

Posted 10 years ago

“The bras were beautiful, they just didn't quite fit me.”

Helpful Report

Posted 10 years ago

“Very nice rep. but will not commit until I have my money back!”

Helpful Report

Posted 10 years ago

“I am very torn on this and upset that my issue has taken so long to get resolved.”

Helpful Report

Posted 10 years ago

Brayola is rated 4.2 based on 5,417 reviews