Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,417 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,417 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy. Customer service was great”

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Posted 10 years ago

“My order got lost in the wherever place and had to be redone. It forever and then I received the wrong bra. But customer service helped very much”

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Posted 10 years ago

“It has now been over a month since I returned two bras and I still have not received credit on my Visa even though I have provided tracking information twice. This certainly will make me think twice about ordering from tour company again or referring you to anyone else.”

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Posted 10 years ago

“Great”

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Posted 10 years ago

“Your return policy is not a good one. Is seems more difficult than necessary”

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Posted 10 years ago

“Placing the order not a problem, trying to get a person to answer the phone for a return took a full day, also no paper work enclosed to make returns easier.”

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Posted 10 years ago

“Greatest”

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Posted 10 years ago

“Wish I could give a better rating as I was pleased with your customer service and bought 2 bras based on the size she said I was and her selections. But need to return as neither one fit. Not able to even close them.”

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Posted 10 years ago

“I bought a $42 post surgical bra. Shipping was in a timely manner. After my surgery with swelling I was 145lbs (before surgery 137lbs) I got a large based on size chart. I cannot fit into the bra. I requested a return immediately. Brayola took 2 days before I was given return instructions and RMA#. I immediately proceeded with return. Bra sent to Brayola on January 23. I have USPS delivery confirmation my package has been delivered and received on January 27 by Brayola. Yet my email dated Jan 30, still says it may take 10 to receive and process. Today marks day 12 since my package has been received by Brayola. I am not impressed.”

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Posted 10 years ago

“Very helpful and friendly. Great company to do business with. I will definitely be back!”

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Posted 10 years ago

“I am totally disillusioned and unhappy with your lack of customer service. After sending my order, I noticed immediately they had put a $27 shipping charge for next day delivery, which didn't happen. I called and spoke to a very pleasant person and she said since the order was just placed, she could change the shipping. Well, the bra did come in a couple of days and I'm so angry I didn't even try it on. I hope at least that's okay. But to deny me a change in shipping within 10 minutes of placing my order is not acceptable. And unless and until that is corrected, I will never do business with your company and will spread the news of my mistreatment. Not by the person on the phone, she just didn't produce as promised. Maybe it's beyond her control but whatever, it's totally out of my control. I will be contacting the Better Business Bureau. All my friends and relatives will certainly and are being told to never shop with your company. You may think "oh well." I'm telling you, it's not that easy. Business is hard and you better be more accommodating with your customers.”

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Posted 10 years ago

“Prompt response. Easy return. No hassles. Love it!”

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Posted 10 years ago

“I still don't have either bra. I did receive a recent email advising one of them is on back order. But I also received an email advising the other is in the mail....and has yet to arrive. I don't think any stars are in order.”

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Posted 10 years ago

“So So”

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Posted 10 years ago

“Went well.”

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Posted 10 years ago

“I just want to say that I was treated great by your customer service. They took my problem and solved it and I would highly recommend this company to all of my friend and family. Thanks Doreen”

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Posted 10 years ago

Thank you Doreen :)

Posted 10 years ago

“I gave up on last order as you kept telling me expiration date was wrong It wasn't !!!I gave up and cancelled order”

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Posted 10 years ago

“Great help!”

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Posted 10 years ago

“I ordered a bra that didn't fit me well. I asked for a return. I immediately received a response. My return is on its way. Thank you Brayola!”

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Posted 10 years ago

Thank you Nayla! x

Posted 10 years ago

“Thank you Brayola for your assistance.”

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Posted 10 years ago

Brayola is rated 4.2 based on 5,417 reviews