Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,417 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,417 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to return a bra didn't fit waiting for the credit to my account.”

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Posted 10 years ago

“It has been at least two weeks since you sent exchange invoice and no smaller sizes have arrived. On March 11 I ordered another bra and they are first going to ship it today, March 18. Why, why so long”

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Posted 10 years ago

“Items not yet received.”

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Posted 10 years ago

Hi Lois, Your items have been shipped and you can track them here--> https://tools.usps.com/go/TrackConfirmAction.action?tLabels=93748200937648308929001064

Posted 10 years ago

“Thanks for all your help with my exchange !”

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Posted 10 years ago

“I contacted the company twice and both times they gave me a quick, helpful response. Thank you!”

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Posted 10 years ago

“I have a loat artical and I paid for it”

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Posted 10 years ago

“I called for suggestions on a specific type bra and was forwarded an email with 4 kind. Thank you”

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Posted 10 years ago

“Love being able to order the size I need and the comfort I want.”

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Posted 10 years ago

“customer service is fine as far as ordering. shipping is VERY slow and the return process is VERY slow as well. guess I've been spoiled by other online shopping experiences”

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Posted 10 years ago

“Fablious”

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Posted 10 years ago

Great!

Posted 10 years ago

“not happy when they ship packages in seperate boxes and you have to return! a hassle and costly to ship back”

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Posted 10 years ago

“Recieved info in a timely fashion and it was helpful.............you need to carry larger cup sizes especially in I cup sizes. and especially in tshirt bras.”

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Posted 10 years ago

“Still in fact finding mode, but the info given so far has been excellent”

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Posted 10 years ago

“Given very thorough instructions on returning items”

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Posted 10 years ago

“There was never an email saying the items had shipped. Items arrived in 8 days. It seemed long because I was waiting for the email that said they had shipped. Items were good.”

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Posted 10 years ago

Hi Barbie, Unfortunately we've had some issues with our automated emails for shipping confirmations. Normally you would have received one! We are sorry for any inconvenience.

Posted 10 years ago

“Excellent”

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Posted 10 years ago

Awesome!

Posted 10 years ago

“I bought a bra from the site and none of my tracking info was ever available until it was delivered. We have had issues in our town with people stealing packages from door steps so knowing when somethings coming is important to me. I got the bra and it didn't fit so I immediately went online and the website didn't offer any help. I had to call customer service again. The lady was sweet but I'm still stuck waiting for my return information and how to return. It's irritating for someone who's previous bra busted and no longer has one and stores do not carry my G cup size!”

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Posted 10 years ago

Hi Madison, Thanks for your feedback! Unfortunately, we've had an issue with our automated shipping messages, which hopefully should be fixed by the end of the week! We've just sent you the return information now. We work with one particular supplier, who can take up to 24 hours to give us the RMA. We really do apologize for the inconvenience of this. Any questions, just let us know!

Posted 10 years ago

“Very friendly and very professional.”

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Posted 10 years ago

Thank you :)

Posted 10 years ago

“Well I knew better then to buy a Bra without first trying it on. Somewhat over priced, the bra looked pretty but the fabric doesn't have a soft thred in it!”

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Posted 10 years ago

“I purchased 2 bras and they were very uncomfortable, fit like a sports bra and flattened me out completely...when I went to return them with the enclosed invoice, there was an address and nothing else...(no company name on the invoice.) I waited for 5 days after I received confirmation that they had been delivered and called the 800 number because I had not received an email saying that they were processing my return. the woman I spoke with told me that it would take a couple of weeks to get a refund and so I am waiting. not great customer service, and the invoices are not what I would call professional. either your company has a licensed name or it doesn't...”

Helpful Report

Posted 10 years ago

Hi Vicki, I am sorry to hear that you are not satisfied with our service. From what I can see, you didn't request an RMA (return merchandise authorization) which is part of our returns procedure (found here--> http://help.brayola.com/hc/en-us/sections/201627322-Returns ) We also clearly state that once we have receieved the items back, it can take up to 10 business days to process the refund, as we have to put the items through routine checks. Your items have only been back 5 business days and will be processing shortly. We do put all this information on our site so it is all available. We are sorry that your expectations were not met. If there is anything we can do this more clearly, please do let us know.

Posted 10 years ago

Brayola is rated 4.2 based on 5,417 reviews