Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,417 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,417 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good, quick response to my question, re: return of goods for exchange.”

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Posted 10 years ago

“I still have not received the order. I have emailed you several times to ask about the status of my order, and have yet to receive a response. Where is my bra?”

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Posted 10 years ago

Hi Nancy, I can see Diane replied to you on Tuesday, with the tracking information. Is everything ok now? If not, please do get in touch with us.

Posted 10 years ago

“Dissatisfied with one of the bras I ordered. White one with the three snaps”

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Posted 10 years ago

“So far, I have not received my order. It was ordered March 5 and today is March 30. Everyone in customer service has been very nice, but no one has explained why my order was "sent back to the warehouse" and, although I am assured it has been shipped, I have not yet received it. So....one star at this point.”

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Posted 10 years ago

“Received a return number by E Mail in about 3 days.”

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Posted 10 years ago

“As always I am totally pleased with my bras & Brayola's service!”

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Posted 10 years ago

“First time ordering from Brayola. Great customer service!”

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Posted 10 years ago

“1 item out of stock, 2 others do not fit correctly and will be returned, doubt we will buy again here.”

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Posted 10 years ago

“Hard! You have to call, then print an invoice. You could have just had the invoice with directions on how to make s return in the package”

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Posted 10 years ago

“i have no review”

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Posted 10 years ago

“I recently left a voice message on the phone with a question about a certain product I ordered. Customer representative responded quickly, and helped me to work things out. Something was out of stock, and she even found and suggested a similar product for me. I have already received it, and it is very much the same as the one I ordered (I can't tell the difference). Thanks so much!”

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Posted 10 years ago

“Your customer service representatives have been very prompt in responding to me. The problem is that I still, a whole month after placing my order, I have yet to receive it. I think it's a ridiculously long time to wait. I was hoping to have my new bras before traveling outside the country next week, but it doesn't seem as if that is going to happen.”

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Posted 10 years ago

“easy transaction, great service and communication- a return was processed/refunded very quickly!”

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Posted 10 years ago

“My first order was on 3-11, second order was 3-14 & I still don't have either!!! No current shipping/tracking info is available so I guess I will just wait & see!!! I also accidentally made a typo & misspelled my name on one of my emails. My name is 'Dona' not 'do o'”

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Posted 10 years ago

Hi Donna, apologies our shipping email had a fault but i can share with you that both items were shipped and here is the tracking: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=93748200937648337686001000 https://tools.usps.com/go/TrackConfirmAction.action?tLabels=93748200937648308935001072

Posted 10 years ago

“After not receiving my order I contacted Brayola and was told I could get a refund - 2/3 of what I paid. Still waiting for the rest of the refund for something I never received.”

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Posted 10 years ago

“Was supposed to get a disconnect and it would have dropped my total to 20.some and they took 33. Out of my account. So not very happy. I have never had this problem with your company before. Hope you can fix it so that I will continue shopping with Brayola.”

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Posted 10 years ago

Hi Barbie, the discount has been added to your account ;)

Posted 10 years ago

“Although the bra I selected did not work out for me the customer service for my return was excellent.”

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Posted 10 years ago

“I was very pleased how quickly brayola responded to my problem.I am currently waiting for refund for lost bra due to fact the bra is now out of stock.”

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Posted 10 years ago

“Poor, have not received”

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Posted 10 years ago

Hi Annita, the reason your item hasn't been received yet is because you put the wrong zip code in. As soon as the items come back to us, we will be able to re-ship to the correct address.

Posted 10 years ago

“when I had a question about a part of my order, you checked it out and answered me faster than I expected. My only issue was that I could not get my response to print above the ## line. Thank you for your quick response.”

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Posted 10 years ago

Brayola is rated 4.2 based on 5,417 reviews