Briarwood Lane Reviews

4.9 Rating 7,522 Reviews

97 %

of reviewers recommend Briarwood Lane

4.9

Based on 7,522 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Briarwood Lane 5 star review on 12th October 2026

1457

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my flags. I would like them resent. I paid for them”

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Posted 3 years ago

“Bad mailbox cover has a bad crease and it's made of plastic.”

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Posted 3 years ago

“We flew the house flag for 2 days and the bottom seam came apart and unraveled. Have tried to contact you to no avail ! Your product and your company are well below the lowest of any standards !!!”

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Posted 3 years ago

“It’s really hard for me to give you any such thing as Stars I didn’t like the way I was treated the last time I talk to Sue I order a lot of your stuff I always was ordering when I realized I ordered a double and too many I said, I had to return it. I sent it back along with a flag, and then Se sent me a message telling me that they could not find the order and they said that I didn’t order it through them. That is not true. I told him when I find the order. I will get right back to you, so I found the order at five minutes later and called her back. No apology no nothing. Oh yeah I see it now Fine I told her what I wanted. Yes I got what I wanted but I realized after all of that, why do I have to kiss butt or show you anything if I am a loyal customer? I’m there all the time buying I decided that isn’t worth it anymore so you lost me for a customer and that’s really sad because I buy all the time that’s OK. Have a happy Easter and I’m sorry that you don’t understand how I feel but that’s OK bye”

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Posted 3 years ago

“Still waiting for the delivery. It’s been almost a month since I orders the flag. It’s coming by Stagecoach from the USA I live in Canada. We live in 2023 and the delivery is terrible. When and if I get this flag it will be my last!!!!”

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Posted 3 years ago

“I am still waiting to receive my order, which was delivered to the wrong address. It has been nearly two weeks and I should have had it in 3 days.”

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Posted 3 years ago

“Very disappointed given my long term business relationship with your company. Pillows offered for 2/$35. I thought by clicking the offer I would receive the 2 pillows. Instead I had to order each pillow separately. The wording of the special offer was veryconfusing. Customer service refused to give me a break and honor the sales price. I am still very upset and question your company’s compassion for their loyal customers Elizabeth Small”

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Posted 3 years ago

“My Valentine Hot Air Baloon was broken”

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Posted 3 years ago

“They say you can return for any reason but what they don't say is that along with the customer being responsible for the return shipping charge, Discount Flag will also deduct $5.00 I guess for a restocking fee. They claim to charge a 25% fee if not in the original packaging. My wife did carefully open the package to take the flag out. How else would you be able to decide if you like the flag or not. The flag we ordered had a large faded streak which she did not like. First thought this was a flaw only later to learn it was part of the design. By her opening the package we were charged. Between return shipping fee of $6.00 and the $5.00 they charged for whatever reason, we were out $11.00 on a $14.00 flag. This place is a ripoff should you have to make a return”

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Posted 3 years ago

“Not here yet”

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Posted 3 years ago

“They stitch them closed on top and I cannot get it opened!”

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Posted 3 years ago

“Can't review as I have not received it yet.”

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Posted 3 years ago

“I love all the flags I have purchased from you but I am unhappy with the last one for Thanksgiving because the message is just on one side if it was not so much trouble I would send it back. The first flag I have ever received like this. I am 83 years old and I have to wait one or two for someone to take it down for me..”

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Posted 3 years ago

“I made a mistake when ordering. I immediately tried to remedy my mistake. I was unable to. I e-mailed and they said they would try. Nothing happened. I was so frustrated that I was unable to make a correction.”

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Posted 3 years ago

“I am returning both flags unopened I unfortunately didn't check the measurements and these legs are too big I was hoping for the smaller ones please refund when you receive them back they were mailed back to you to days ago thank you they were awful pretty though thanks”

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Posted 4 years ago

“I just purchased a (POW Applique & Embroidered House Flag) from you. Your description implies that this flag is proudly made in NJ. THAT IS WHY I PURCHASED THIS FLAG! From your webpage: “About The Manufacturer: Proudly based in Southern New Jersey, Briarwood Lane has been a leader in the design and manufacturing of premium quality home and garden decor since 2014. Our cheerful, affordable and weather-resistant seasonal products feature exclusive artwork from America’s finest artists and are carefully crafted to last all season”. On the bottom of the packaging, it clearly states that it is “MADE IN CHINA”. I served during the Vietnam War; The last thing I would want to buy is a POW-MIA flag made in China.”

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Posted 4 years ago

“Did not receive all of my order.”

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Posted 4 years ago

“we bought this pole due to dimensions= 1"x57". it is not. it is only 3\4" in diameter. contacted the company but they needed to see the defect. i told them not a defect just the wrong size compared to website dimensions. they then told me to take a pic of the defect. what defect? i give up on this website! do i really need a pic when you can go to a new one on your shelf to find out they are not 1" dia.”

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Posted 4 years ago

“I DID NOT RECEIVE MY ORDER. MUST BE MISSING IN SHIPMENT.”

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Posted 4 years ago

“IM ALWAYS PLEASED”

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Posted 4 years ago

Briarwood Lane is rated 4.9 based on 7,522 reviews