BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.66

4.7 Rating 347 Reviews

91 %

of reviewers recommend BrightLine Bags, Inc

4.7

Based on 347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 3rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and excellent service.. thank you.”

Helpful Report

Posted 2 years ago

“Pros -quality build, well thought out, tons of options, combines carry on, camera, and toiletries bag into one. Can be detached when at destination. Cons- a bit heavy but when weighing the 3 bags it’s replaced prob the same. The “cart” is compact and lightweight but a little short in the handle height for me at 6’ tall. It’s optional but only positioned in the middle of the bag which when configured for my camera on the one side it makes it very unbalanced. I’ve mostly been shoulder caring bad anyway so not a huge issue. Very happy with the whole bag, especially the ability to customize how I want to use it. And the toiletries system is awesome.”

BrightLine Bags, Inc 5 star review on 1st May 2023

Helpful Report

Posted 2 years ago

“Great bag and Love the new handle. I’m even starting to remember what’s in each of the pockets.”

Helpful Report

Posted 2 years ago

“I am very happy with all the items except for one. I believe is pocket B that actually does not show here. It has very little velcro and it opens very easy, i though it was one bag with 2 acces. I regretted that I didn’t choose another side. Everything else is amazing like i always wanted.”

Helpful Report

Posted 2 years ago

Hi Victor. Glad you like your bag. And by all means, you can pick out a different side pocket, order it on the website and return the unwanted one. We'll refund you in full when it gets here. We don't charge a restocking fee or a processing fee because we want you to end up with exactly what you want.

Posted 2 years ago

“Expensive but great quality material. Super tough zippers and the storage is amazing! Really love the bag. The only mistake I made when I ordered the bag was that I ordered 2 "front" pieces and they do not have a "zipper" to attach to the main bag.”

Helpful Report

Posted 2 years ago

Reach out to us at "info@brightlinebags.com" along with a photo or two. Let's see what's up and help get you the right pieces. This will be easy to take care of. We're glad to help.

Posted 2 years ago

“Shipped and delivered quickly”

Helpful Report

Posted 2 years ago

“As advertised, high quality product. Fast delivery. I’m very happy.”

Helpful Report

Posted 2 years ago

“Fast shipping, high quality packing. Highest quality bag, and I love the modular nature of the bag so I can tailor it to my needs on a moment's notice. I can see this lasting well into the future for all my needs, whereas I went through multiple different bags to suit needs in the past. I would encourage anybody looking for a pilot's bag that can expand and contract as needed to give Brightline a serious look.”

Helpful Report

Posted 2 years ago

“I've been using my Brightline bag for around 10 years now. I like the modular nature of the bags. The one cockpit I fly is really small and I can zip out the center section of the bag and just carry the essentials. Love my Brightline bag(s).”

Helpful Report

Posted 2 years ago

“A very useful bag!”

Helpful Report

Posted 2 years ago

“Above and beyond. Love this bag, been using it for 7 years and everyone asks where did I get it. It's so functional and I love the color-coded zipper tabs. I searched forever to find the perfect bag and this is it!”

Helpful Report

Posted 2 years ago

“I love the way it is interchangeable. Got my first cross-country trip to use it this weekend and since I don’t need my headsets on this one, I could unzip it and make it smaller so I could take it on the airlines as a carry-on. Love the flexibility.”

Helpful Report

Posted 2 years ago

“Haven’t used it on a trip, but everything from my old kit bag fit and is now half the size. Awesome.”

Helpful Report

Posted 2 years ago

“Bought my modular bag with the backpack plate straps 3-inch middle section. What I like the most is the perfect fit in HxW for my 2023 MacBook Pro. I intend to use this for work to carry my laptop and my lunch box with a water container. So far so good.”

Helpful Report

Posted 2 years ago

“A bag like no others! I travel a lot for work and BrightLine streamlined my carryon experience. What an awesome idea.”

BrightLine Bags, Inc 5 star review on 29th March 2023

Helpful Report

Posted 2 years ago

“I have used my flight bag for several years. I have been very pleased!”

Helpful Report

Posted 2 years ago

“Well constructed bags. Excellent customer service!!!”

Helpful Report

Posted 2 years ago

“After having an issue with the bags construction years later, their customer service to resolve the problem was outstanding. There will always be problems with a product or service and it's how a company addresses and resolves those problems that set it apart from the rest. Because of their outstanding attention to resolving my issue, I purchased many more additional items which arrived and I'm very happy with. By the way, one evening while exploring and deciding which additional products to buy, I called the company and was pleasantly surprised to discover that it was the owner who took the time to take the call and answer all my questions. Would definitely recommend them to anyone looking for a flight bag with complete confidence.”

Helpful Report

Posted 2 years ago

“They just do the job. Brilliantly.”

Helpful Report

Posted 2 years ago

“Purchased for use on the 737 with my airline, and so far I'm loving it! Makes it easy to find the things I need. Wish I would've gotten side pockets off the bat, but will be ordering those soon. Great product!”

Helpful Report

Posted 2 years ago

BrightLine Bags, Inc is rated 4.7 based on 347 reviews